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Never got the virus protection I paid for. Download wouldn't complete. Software wouldn't install. They grab your money instantly but then leave you hanging on support. The software felt outdated and getting help was a nightmare. Support staff struggled with English. Cancelled the whole thing. Really disappointed.

Awful. Their entire business model is pop-ups warning that your identity is compromised. They scan your system, list a ton of issues, then want 19.99 monthly to fix them. It's basically extortion. When my renewal comes up, I'm switching to something else.

Pure scammers. Should be taken to court for extorting their own users. This isn't antivirus software, it's malicious software disguised as protection. It's shocking that well-known companies include this with new computers. Deserves way less than one star.

Cancelled my plan and they've been throwing pop-ups at me constantly trying to get me to sign back up. I've messaged them several times asking them to stop but they don't respond. I'm seriously considering filing a complaint with the Better Business Bureau and talking to a lawyer about this. If you use this service, be cautious. These people aren't operating ethically.

Ended my subscription and now they won't stop bombarding me with pop-ups trying to get me to buy again. I've reached out multiple times asking them to cut it out, but they just ignore me. At this point I'm considering reporting them to the Better Business Bureau and consulting with my lawyer. If you're thinking about using this company, think twice. Not trustworthy.

Got caught in a real scam involving McAfee. For about a year, scammers posing as McAfee technicians kept calling me. Recently I finally answered. They asked to remotely access my computer to run a system check. While pretending to help, they were actually stealing my personal information and identity. My bank accounts started getting drained with large unauthorized transfers. They maxed out my existing credit cards and opened five new ones, maxing those out too. I've been fighting with banks to recover the money. My credit score dropped from 820 down to 700. When I tried to find actual McAfee support on their website, there was nothing helpful, just promotional stuff. I searched Google for the real number and found what looked like it, but that was another scam. When I finally got the legitimate McAfee line, they explained they never call customers directly. The Google results just take you to their sales pages with no real support contact info. This whole situation is a nightmare.

Grabbed their basic plan and was immediately hit with constant pop-ups claiming something was wrong with my computer, trying to pressure me into buying add-ons. Total ripoff. I removed it right away and switched to Bitdefender. Ran a full scan and found nothing. Wasted 19.99 pounds on this garbage. Stay away from this company.

Bought through Amazon but needed to cancel because it wasn't working right. Amazon told me to contact the seller. They eventually agreed to refund me and I filled out their entire online form with everything needed and uploaded my receipt. They said three weeks. After six weeks, nothing showed up in my account. When I messaged support, they claimed they couldn't find any refund request on their end, even though I had the whole thing open showing the case number, dates, receipt, and status showing completed. Their system seems less organized than mine! They insisted I redo everything live, but I'd already done it all six weeks prior so I declined. Tried calling but got hung up on twice. Finally got through to someone on the phone who said Amazon had to do the refund. When I reminded them they'd already approved it, they acted like they didn't understand. Just kept saying Amazon was responsible. Wasted hours on this.

Following up on my earlier thoughts: They processed my refund pretty quickly, so I'm withdrawing my previous concerns.

Updating my previous review: McAfee came through and refunded my premium quickly. So I'm taking back my complaints.

Been using this for roughly 2.5 years now and only had a couple issues. One time my VPN stopped working and they fixed it super fast. Another time my mouse kept acting weird on the search bar and they figured out my battery was dying. The support team available 24/7 in the US is really helpful. Pretty solid experience overall.

Giving five stars mostly because of their customer service team. Sure, the pop-ups get annoying, but over my seven years with them, their phone support has been consistently excellent whether I'm dealing with tech issues or account stuff. That's rare to find nowadays. As someone getting older, I really appreciate having actual people to call. Today I spoke with Mike about renewing and he was incredibly kind and helpful. Made my whole day.

Shout out to Josh and all the other team members who helped me sort out my problem. Excellent support.

Just got their Total Security package and managed to grab five years of protection for ten devices for under one hundred dollars during a sale. Really solid deal. Couple features I really like: On mobile there's app locking which honestly isn't offered by many of the top security apps out there. On the computer side it's pretty lightweight, only using about 130MB of RAM right now and I've got 12GB total, but that's important info for anyone running 4 or 8GB since some programs eat way more. Their Password Keeper tool works great too, way better than others I've tried. One thing to note is you can't combine subscriptions from third-party sellers into one account like some companies let you do. But when these go on sale under thirty dollars, the Total Protection bundle is definitely worth grabbing. I'm covered through 2025 and couldn't be happier.

Got exactly what I was looking for in security software. Super simple to navigate and it actually solved my problems. Really happy I went with this.