The Home Depot Canada Coupons & Promo Codes

The delivery team was supposed to call ahead the day before my order showed up, but they never did. They had plans to leave everything right in front of my garage door, which would've blocked my wife's car and made her late for an important appointment she couldn't reschedule for months. Fortunately my daughter spotted the situation and got things moved. Home Depot really needs to hold their delivery partners accountable for better communication with customers.

This was hands down the worst shopping experience I've ever had anywhere. The delivery showed up on a date and time that was supposed to be scheduled. It didn't come. When I reached out to customer service for answers, they seemed confused and couldn't explain what was going on. They told me you just have to be patient and wait sometimes. Save yourself the headache and order from somewhere else. I really can't recommend Home Depot.

I ordered a refrigerator with a delivery date set for mid-September. I got a text saying it was going to be a curbside delivery, which wasn't right at all. I contacted customer service and got transferred to an escalations specialist who started insisting I had opened emails when I hadn't, claiming she could see that I opened them within fifteen minutes, which made no sense since the email itself was wrong in the first place. After I kept explaining, she suddenly changed her story and said it was just a delivery order issue she could fix. This left me without anywhere to store my groceries or medications. Then she launched into this long rambling story about a motorcycle that seemed completely random. This person made so many false statements I couldn't keep track. She promised she could arrange a loaner refrigerator which sounded promising but turned out to be yet another broken promise. When I called back, a different representative told me the store didn't have any loaners available. Shocking. Then she suggested a mini fridge as an alternative. I guess that's better than letting all your food spoil and medications expire. I picked it up but realized the situation was just unacceptable.

I bought two appliances from the Langley location. The sales associate took forever filling out paperwork and seemed confused about how to process a transaction that needed to go to two separate addresses. Then came the delivery nightmare. According to them, I'd get a call the night before delivery. Nope, that never happened. When I called to check on it, they said the window would be 7am to noon. Really? How is that acceptable? Since I don't live there full time, I had to be there, and it showed up after four in the afternoon. The next day, the other appliance supposedly coming with the same useless time frame. A technician is coming tomorrow to install the dishwasher but again, zero specific timing. Seven am to noon? I need an hour just to get there and I'm not waking up at dawn to wait around all day. My recommendation is skip Home Depot unless you can pick everything up yourself. Their delivery and installation teams need serious changes. I'm heading to the store tomorrow to cancel this whole order, get my money back, and they can keep those appliances.

I was trying to find a replacement glass shade for my hanging kitchen pendant light and asked a staff member at the lighting section if she could help me find something similar to the picture I brought along. She basically ignored me and without offering to get someone from customer service, just told me to check online. Is that honestly the best help your employees are trained to give?

The Barrhaven location of Home Depot is fantastic. Seriously, every single employee there is phenomenal. I'm not exaggerating when I say that every visit has been excellent. My most recent shopping trip, Peter helped me out with whatever I needed and I just love going to this store.

I called the Home Depot in Pointe Claire to talk with someone about a product, then went in to meet him in person. Dave Webb was incredibly helpful and knowledgeable. He walked me through everything about the Maytag washer I was considering, answered every single question I had, and worked out a fantastic deal on my purchase. It's so refreshing to be treated with genuine respect and kindness. Dave really represents what great customer service should look like, and honestly, I wish more salespeople at other stores had his level of professionalism and friendliness.

I had the pleasure of working with Salvatore at the Home Depot on Kipling and Rexdale. This guy really knew what he was doing and went out of his way to make sure I got what I needed.

The staff there knows what they're talking about and are genuinely helpful. Whenever I've made a purchase that wasn't right, I've always been able to return it without any problems.

Around five in the evening on March ninth, I brought my lawn mower to the Home Depot in Surrey to get help with removing the blade that I couldn't loosen at home. I stopped by the tool rental section to see if anyone could assist. Guillermo stepped right up and didn't hesitate to give it a try. Unfortunately the blade was really stuck because the machine was old and that bolt hadn't budged in years. Even after Guillermo applied lubricant multiple times and kept working at it, nothing gave. After thirty minutes I was ready to give up and just buy a new mower. But Guillermo refused to quit. He switched to different tools and different approaches and eventually got that nut to turn and freed up the blade. My lawn mower is still working and I didn't have to replace it. Guillermo went above and beyond for a stranger and that's the kind of person that makes Home Depot special.

Enrico came out to clean our carpets and furniture and did an amazing job. He was meticulous, fast and had a positive attitude while doing the work. We really appreciate his effort.

Really thankful for the fantastic crew at the Dundas and Mavis location in Mississauga. The manager Crystal really stepped up, especially with all the curbside delivery delays we've been dealing with during current times. After waiting a bit for assistance, I got to talk with Vinay and Brad plus manager Crystal, and they took care of all my problems right away. A big shout out to Vinay, Brad, and especially Crystal for going above and beyond.

It was Monday morning around 9:30 and Rob from lumber assisted my mom and me with getting eighty fence boards. He also helped us get a Home Depot card set up and loaded all the wood into our truck. He was so helpful, courteous and had a great attitude the whole time. Staff like him make all the difference.

Previously I left feedback about an Ego trimmer that broke, saying I wasn't satisfied because the head came loose. After calling Ego, I was assured someone would get back to me but nobody ever did, though they sent an email asking about my satisfaction with their response. I decided to take the trimmer to Home Depot and told the staff what happened. The team immediately agreed to swap it for a brand new unit with no questions asked. While shopping for drill bits and other supplies, I also got assistance from a really great person working in the tools area. A huge thanks to the entire Home Depot team I worked with. I'm thrilled now.

I got the five meter multi color RGB LED flexible light strips with all the accessories and I'm absolutely in love with them. I installed them behind my wall mounted television and the lighting is just fantastic. It produces such a nice soft glow that's warm and inviting, whether set to cool or bright settings, and it completely transforms the whole room with a cozy atmosphere. I'm definitely planning to purchase more of these. Highly recommended to anyone looking for mood lighting. Shipping got here quick too, the kit arrived complete and was really simple to put together.