Montblanc Coupons & Promo Codes

Got some glasses that fell apart quickly. Called support many times but service was terrible. I won't have it fixed. Not buying from this place ever again, just not worth it.

We purchased cufflinks from this brand as a gift for my son's twenty-first birthday. They held special meaning and he only wore them once, at his wedding ceremony. During that single occasion, one of them broke right at the top. This is clearly a manufacturing defect. I reached out to the company but they weren't interested in helping, just pointing to their two year warranty and calling it done. I'm stuck with an expensive, meaningful pair of cufflinks where one half is damaged and useless. Very disappointing for a brand that prides itself on excellent craftsmanship. Think twice before buying.

This has been absolutely terrible. Like many others, getting my watch serviced and refinished turned into a complete nightmare. I paid for a 10 year service with an estimated turnaround of 4 weeks. I shipped my watch back in late August and still don't have it. The support team gives shockingly poor responses and won't reply to email messages. Phoning is really the only way to get any kind of update on your case. After a bunch of calls, they located it and completed the service quickly. I paid the bill this week but haven't received any acknowledgment or information about when it's being shipped back. I'd strongly recommend staying away from this company entirely.

Nice looking pen but I'm frustrated constantly replacing ink cartridges. No joke, I filled out five holiday cards and it was empty. Had the exact same problem with a refill the year before. We're talking roughly forty words written and it quits. I've gone through six different refills and every single one runs out the same way. It's infuriating.

Completely terrible customer service experience. I made a purchasing error and called them just moments after placing an online order. The support representative had poor English skills and there was a child making noise in the background so I could barely hear anything. They insisted they couldn't cancel my request or upgrade my shipping despite it being minutes after I'd ordered. I'm still waiting on FedEx to deliver as it's sitting at their facility. Will not order from them again.

Recently stopped by the Mont Blanc location on South Anne Street in Dublin. The staff member Vlatka greeted me warmly. I needed something special for a coworker relocating to Australia. She suggested a pen and journal combo that were both gorgeous. We had them personalized and when I picked them up two days later, everything was beautifully packaged in an elegant gift box with perfect wrapping. Vlatka showed warmth, professionalism, and genuine product knowledge throughout. Highly suggest checking out their shop for special occasions. Great experience!

Really let down by this brand overall. The pens themselves are quite nice. I picked up a Leonard Bernstein ballpoint and it looks fantastic. However, once the ink ran out, I realized their refills weren't compatible. I called their support team several times and sent emails too. First they told me to buy refills that wouldn't work, then they basically ghosted me and quit responding to my messages. The real issue is they don't seem to have any fitting refills available for this pricey pen, which I believe is from the mid-90s. They just disappeared. For what you pay, the customer support should be much stronger. I ended up finding a compatible refill on my own, but that was despite their useless help. Great pens, not so great support.

Anyone buying a ball pen here should be cautious to stay away from a major letdown and feeling swindled. I bought an expensive Meisterstuck ballpoint and it dried up after just three weeks. The support person who helped me responded with standard corporate language about regret and commitment, promising a free refill for the faulty pen. After I accepted and gave them my shipping info, they reversed course and said I'd need to pay it with a small discount even though I'd already paid top dollar for a pen expected to have a full ink supply right out of the box. What's this dishonest strategy about? This company has been trusted by my family across many years.

If you're thinking about getting a ball pen from this company, be careful to avoid major disappointment and feeling ripped off. I spent a lot on a Meiserstuck ballpoint only to have it run dry after three weeks. When I contacted support, the representative responded with all the usual corporate apologies about not meeting expectations and caring about my concerns. They said they'd happily give me a free replacement refill. After I agreed and provided my address, they changed their tune and said I'd have to purchase it at a five percent discount even though I'd paid full price for a pen that should have arrived with a full cartridge. What kind of dishonest tactic is that? My family has shopped with them for years.

I've never experienced such poor customer support from a brand positioned as luxury. There was a clear mistake in the embossing on a leather belt and they refused to help fix it. They basically told me to send it to a leather specialist at huge expense to correct their error. Extremely disappointed. I won't be ordering from them again. They've lost me as a customer forever.

Get this terrible company shut down. Minor damage near the tip of my pencil was just enough to stop the lead from coming out. They called to say two to three months for repairs plus eighty pounds for a tiny part that should already be in stock. This experience has left a bad taste that won't go away.

Save your cash. My wife gave me a Mont Blanc backpack for my birthday, around fifteen hundred dollars worth. There's a small dent at the top edge and when I complained about it three months later, they made up every excuse possible to dodge responsibility. Completely ridiculous. Never purchasing again, very disappointed.

Should have read the reviews first before buying. Ordered a pen as an anniversary gift for my wife, placed it two weeks ahead of time. I kept reaching out to customer support because the item was stuck at a shipping facility for seven straight days. Every time I tried contacting them, they seemed uninterested and unhelpful. I've decided to send the pen back when it arrives just on principle. Haven't experienced customer service this bad in a very long time. Their physical stores are way better.

Awful customer support. The customization feature on their website isn't reliable, and they refused to correct it. The representatives were rude during my phone calls and kept delaying responses with excuses like missing promised callbacks. Not what you'd expect from a brand claiming to be luxury. Won't be ordering from them again.

Really frustrated with this purchase. Six months ago I got a diamond bezel Mont Blanc Boheme 34mm watch. Now I'm being told the alligator strap isn't protected by warranty. The watch itself looks perfect with no marks anywhere, yet the band appears aged and beat up, like the watch is six years old instead of six months. It's frustrating that such a beautiful timepiece comes with such poor quality materials. They want almost five hundred dollars to swap out the band. If a luxury brand strap only lasts six months, I should've stuck with my Cartier Ballon Bleu from before, which has been flawless over more than a decade of ownership.