Aroma360 Coupons & Promo Codes

This company is super eager to sign you up initially, but after that it's like pulling teeth trying to reach anyone. If something goes wrong with your machine, getting help is extremely difficult. You can schedule a tech appointment and they won't call at the scheduled time. I'd suggest looking elsewhere for this type of product.

This diffuser is really poor quality. The price is super high, and the warranty coverage is pretty limited. The smaller models only have 90-day coverage, and the bigger ones like the DaVinci come with a 12-month warranty. But once the year is up, these things start falling apart. The company won't fix or replace them after that point, so you basically lose all your money on them.

Do not do business with this company. They use high-pressure sales tactics that are relentless and make you feel rushed into decisions with confusing information designed to confuse you into signing. The whole VIP program savings pitch is misleading. The fragrances themselves are decent but way overpriced, and there are definitely better options out there that will save you money. I should never have gotten involved with them. I've already filed complaints with the BBB and am planning to report them to my state's consumer protection office as well.

Don't expect customer service from this place. They tell you that you'll get a dedicated VIP team to help you, but that's a total lie. Getting a real person on the phone is nearly impossible. They'll lock you into a contract and check your credit when you least expect it. They call it a soft pull, but it's a hard inquiry. I'm really disappointed with the whole situation.

Their customer service basically doesn't exist. They promise you'll have a dedicated VIP support team, which is completely false. Good luck actually reaching anyone on the phone. They'll rope you into some kind of contract and run your credit without being clear about it. They claim it's a soft inquiry, but it's not. They really do run your credit. I'm extremely frustrated with how this went.

Under no circumstances should you sign up with Aroma360. Their sales team is trained to smooth talk you into agreements, and after that you're locked in. My personal experience with their equipment has been really negative. When I tried contacting their support team, they never followed up. Eventually I got tired of it and asked to cancel my subscription. Instead of helping, they pressured me harder. I sent them a thorough email explaining my reasons for wanting out, but they just kept pushing back. They've sent me three different devices, and none of them worked properly. The first two didn't release any scent, and the third broke down after about six weeks. I set up a technical support appointment and nobody showed up or called. Only after sending another email did a tech person reach out, and that was a day later. By that point I'd made the decision to leave for good. When they finally called, all we did was argue. They claimed I couldn't cancel because I was past the 30-day window, so I told them to review my previous messages which clearly showed I'd asked earlier.

My advice: avoid this company no matter what. Their sales team knows how to sweet talk people into contracts, and once you're in, you're stuck. I had major problems with one of their devices not functioning, and when I reached out to support, nobody would help me. After dealing with the runaround, I told them I wanted out of my subscription. That's when they started pushing back hard. I sent them a detailed explanation of my issues and why I needed to cancel, but they just kept pressuring me. In total, they sent me three machines, and not one worked right. The first two didn't produce any scent at all, and the third one completely failed after less than two months. I contacted their tech support to set up a service appointment, but nobody ever called. I had to send another message, and even then the technician didn't call until the next day. By then I'd already decided I was done. When they finally reached out, we ended up arguing about everything. They told me I couldn't leave because I'd gone past the 30-day cancellation window, but I pointed them back to my previous emails showing I'd requested this way earlier.

I'm a VIP member and really disappointed with Aroma360. I used a gift card from my subscription plan to buy three car diffusers, but they arrived damaged. Working with customer service has been frustrating and chaotic. They offer different solutions each time, but then claim they can't do it because they only do one-for-one replacements, no refunds or different products. One customer service rep actually disconnected the chat mid-conversation while I was still explaining my issue. The gift card came directly from Aroma360 as a subscription perk and can only be used there, so there should have been an easy fix. Their refusal to handle this properly shows they don't really value their customers.

As a VIP member, I'm really let down by my experience with Aroma360. I ordered three car diffusers using a gift card from my subscription, but they showed up broken. The customer service team gave me conflicting information and kept changing what they could do. Every time I agreed to a solution, they'd say it wasn't possible because they can only swap defective items for the same model, not offer refunds or alternatives. One rep even closed our chat conversation while I was still explaining my problem. Since the gift card was a subscription benefit that only works at their store, I felt they should have been able to fix this properly. The way they handled it makes me question whether they actually care about making their customers happy.

The scents at Aroma360 actually smell great, but everything else about the company is a disaster. They're obviously understaffed because the phone system constantly tells you to call back later. When you finally get through, you're looking at waiting on hold for at least 39 minutes, sometimes longer. Then when someone picks up, they often have a thick accent and don't even bother saying sorry when they mess something up, which just adds to the frustration. If you decide to buy from them anyway, you'll quickly understand why their ratings are so low.

This was hands down the worst purchase I've made. I ordered two large diffusers from them, and one of them was actually a refurbished model even though I paid the premium price. It took forever to get the key I needed to change the oils in that unit, and eventually they sent me a replacement that was new. Then the oil orders started having issues. They went weeks and weeks without sending anything even though I'd paid in advance. I've had my attorney take a look at this because their customer service is abysmal. My recommendation is to stay far away from this company.

Buying from Aroma360 turned out to be my worst decision. I got two large units from them, and one was used even though I paid full price for brand new equipment. Getting the key to swap out oils was a whole ordeal, so at least they eventually sent me a new one. Then I had problems with my oil shipments. For two to three months, I didn't receive any refills even though I'd already paid for them. My lawyers are now looking into this. The support team is awful. I'm warning everyone: do not do business with these people.

Multiple times I requested to end my subscription and was assured it was cancelled, but then orders kept showing up and I kept getting billed. They constantly call trying to push more purchases on you. I asked the sales representative to assist with cancellation, but he said that wasn't something he could do. When I asked him who could, he mentioned the customer service team and then just hung up. I had to essentially yell at someone over the phone before they'd actually listen and process my cancellation.

I tried canceling my subscription three separate times and was told each time that it was done, yet the order still arrived and my card got charged anyway. They call constantly trying to get you to purchase more stuff. When I asked the sales person to help me cancel, he said he couldn't do it. I asked who could handle it, he gave me the customer service department name and then just ended the call. It took losing my temper and yelling at someone before they finally took my cancellation seriously and actually processed it.

I placed an order that still hasn't shipped. I haven't gotten any tracking information, and the customer service team hasn't answered any of my emails. This lack of response and updates is totally unacceptable. I'm ready to contact my bank about disputing the charge. Based on this, I wouldn't recommend ordering from Aroma360.