The Walking Company Coupons & Promo Codes

Used to shop at The Walking Company when they had physical locations, but this online ordering experience killed my loyalty fast. I bought two pairs in the same size and they sent me the wrong sizes. Then the replacement pair came used. When I tried to return the other wrong pair because I'd worn it long enough to verify the error, they refused to help. I'm out about $150 and completely frustrated. That's my last order from them.

Ordered two pairs of shoes for over $400 eight days ago and got charged right away. Nothing since the initial confirmation email. Called to check on them and got told they've had delays but nobody could give me specifics. I really needed these for medical reasons so their lack of info was infuriating. When I pushed, they finally said they could check if shoes were in stock. Turns out they're not. They want to email the warehouse and have no clue when they'll hear back, even though the warehouse is open. Can't believe they charge your card immediately but can't even confirm inventory before shipping. This whole system is shockingly poorly run.

Bought the Mosey short boot and wasn't impressed at either the original $90 or the holiday sale price of $74. Now they're marked down to $60, which feels right. The suede quality is decent and it's well made. The lining isn't real shearling though, it's cheap fake fur, though the foot bed does have some real shearling and feels supportive. The boot sits low on the ankle, barely covering it. Not buying these again. They should probably cost around $40.

Ordered shoes in mid-October that got lost in shipping. First they were with FedEx, now customer service is telling me they're with USPS. Instead of taking responsibility and issuing a refund or replacement, I've been bounced around between reps. All they offered was 10% off a future purchase. Please shop elsewhere. They won't own up to their mistakes.

I'm really surprised by all these bad reviews. Every time I buy from them, everything goes smoothly. Just grabbed four pairs of Dansko shoes at the end of August, they shipped the next day, and showed up by early September. That's faster than most retailers I deal with. One pair didn't work for me, so I called to swap it. Got through right away and the exchange went off without a hitch. Bien was fantastic and super helpful. Definitely worth shopping here for the pricing and customer care.

Placed an order in early May and nothing happened for two weeks until I called customer service. Suddenly they claimed it shipped that very day, but it still took longer than promised to arrive. The shoes didn't work out, so I sent them back. After the return was confirmed as received, the refund took way too long to show up. When I emailed, I got an automated response about waiting 10 business days. Tired of waiting, I called back and a real person fixed it immediately. The problem is I shouldn't have had to chase them down twice to get what I paid for. That's bound to create unhappy customers and harm their business long term.

I ordered shoes in mid-April and my card was charged instantly. The site showed it shipped the next day with a tracking number. But it's been over a week and FedEx still just shows a label created with no movement. I called customer service and waited forever on hold hearing about high call volume. The rep kept giving me different dates and explanations but wouldn't give me a straight answer. When I pushed for clarity about whether it actually left their warehouse, she just repeated it was in process and told me to check Monday. Something is seriously broken with their fulfillment right now.

Ordered shoes in early April with an expected delivery window of 5 to 7 business days. By day 7 nothing had shipped. Sent an email over the weekend and got an automated response with no follow-up. I called this week and found out they just shipped today, which means I might not get them until the 24th. No one communicated any delay to me upfront. Delays happen but the silence is poor service. Since ordering, I've gotten about 30 marketing emails so their system works fine. This is my first order from them and I specifically ordered early to have time for exchanges before my graduation. If they don't fit, I'm out of luck. Not returning.

Returned shoes months ago and still waiting for them to come back. Only getting automated responses from their customer service. Wish I'd read reviews before placing my order.

This is a total scam. You won't get your money back when you send stuff back. Everything is handled by bots. One thing to know: when you dial their number, it adds an extra digit and won't work. Delete that first digit and you can actually get through, though you'll be on hold forever. I had to threaten legal action in emails before a human being finally responded. They gave me the runaround about warehouse delays, but I did eventually get a refund. Their site says add ten days to shipping time before expecting your money back, yet it took over a month after I mailed the shoes back.

Since closing physical stores, picking the right shoes has gotten tougher. I've been loyal to ABEO but returns are now a real hassle. The last rep was hard to follow, but Lorence came through with clear explanations about my situation and the duplicate order issue. I wasn't my best during that call but Lorence stayed patient and did a great job. Your team should definitely keep him around.

Stay away from this company! They charged my account over $110 but I never got my shoes or any order confirmation. I've tried reaching out multiple times through email and phone calls but can't get through. When I do get a message, they just tell me to email them and then hang up.

Slow order handling. The advertised discounts don't actually work and they make it a pain to get them to honor what they promise. Customer service is all bots and comes across as unprofessional and unhelpful. Legal language in complaints seems to be the only thing that gets their attention.

Wish I'd known how bad this place is. Ordered three different boots after getting sizing help and none of them fit right. Two pairs were ridiculously undersized. Worse is I sent them all back with the return labels and they still haven't refunded me. Hundreds of dollars and no credit back.

Bought boots for over $200, sent them back in November, and they got them the very next day. They said the return was processed and the credit would go to my bank. Still haven't seen that money. Do not order from this company!