Zales Coupons & Promo Codes

Celebrating 40 years with Zales! I want to really shout out the amazing team at the Galleria Mall location in Henderson. The staff members were incredibly helpful and went above and beyond with detailed information about diamonds and their background. After being a loyal customer for four decades, I decided to treat my wife to something special. I picked up a gorgeous 1.97 carat white gold diamond for $6,000 in cash. She's absolutely thrilled with it - it's the most beautiful piece she's ever owned and she never thought she'd get something like this! The whole experience was wonderful and I'm so grateful for the exceptional service. This store really sets the standard for what jewelry shopping should be like.

Took a diamond gold bangle bracelet I received as a gift to the local store and was told I couldn't do anything with it without the original receipt. Since it was a gift, I didn't have the receipt, and they wouldn't work with me even though I had all the other paperwork. This policy doesn't make sense for gift items. I'll take my business elsewhere where they're more flexible.

Really disappointed with my recent order. When the earrings arrived, the box they came in looked super cheap and flimsy. I expected better quality from Zales, especially considering their name. It seems like they're cutting corners these days.

This website is completely fake and untrustworthy. Don't bother.

Frustrated with my two separate online orders - both got canceled because they supposedly didn't have the items in stock. These orders were a month apart. Their emails and texts promote clearance and sale items that apparently don't actually exist. When I asked about it, all I got was a basic apology with no real solution or alternative. They just expect you to deal with it and move on. Save yourself the trouble and shop somewhere else that actually has inventory to back up their marketing.

Had a really bad experience ordering online. My package showed up completely damaged and empty. When I contacted them about it, their response was basically to wait 10 to 14 days while they look into it. This was honestly the worst online shopping experience I've had. There's basically zero support if anything goes wrong with your order. I never got my items and never got my money back either. I would strongly advise against ordering from them online. If something goes wrong, they're not going to help you out.

I'm really frustrated with what happened at the Colorado Springs location. I bought a ring as a gift for my wife and the whole thing has been a disaster. The price I was quoted was way less than what ended up on my final bill. When I asked about it, the staff couldn't explain the difference and just insisted that's what it cost. That's basically bait and switch. Then things got worse when they had to move the ring between stores. It took forever and somehow the ring disappeared during the transfer. A valuable piece of jewelry just vanished while they had it. To make matters worse, the manager's explanation was really insulting. They blamed the employee who did the transfer by suggesting they had mental health issues, as if that excuses losing an expensive piece of jewelry. The whole company failed to keep my property safe, and trying to blame an individual's health is unprofessional and shows a lack of respect.

Wish I'd checked reviews before ordering. It seems like Signet, whoever they are, has taken over Zales and several other stores that used to be great. I just got an order and it's not what was described, plus the packaging is completely damaged. Their customer service can't even seem to connect me with someone who can help resolve it. If this is how they treat their products and customers, it's pretty awful. I'm guessing they're not even based in the US. My advice is to shop with smaller independent jewelers who actually respect their customers and stand behind what they sell. Don't make my mistake wasting money on inferior products from a company that doesn't care.

Stay away from Zales - they don't treat customers fairly and they don't stand behind their products. I bought a gold chain for $4800 and within three months it started falling apart. I literally saw gold flakes coming off my neck and kept falling when I set it on a cloth. I have video proof of this happening. When I tried to return it, they said okay but wouldn't credit my account back to the proper balance. Now they won't refund me for the payments I made toward the chain while it was flaking apart. I have documented proof and video of this issue. This is a total ripoff and I'm taking them to small claims court over this. Don't waste your money with Zales.

Really happy with my experience at the Sandusky store. I worked with the manager Joe to design a custom ring and he went out of his way to make sure it was exactly what I wanted. Everyone on the staff was kind and super helpful, and the in-house jeweler is seriously talented. My sapphire ring turned out to be the ring of my dreams. I've already sent friends there and they had great experiences too. Joe and the whole team, thank you so much.

Do not recommend going to Zales for jewelry repairs. I brought in a diamond cross pendant that needed to be soldered onto a necklace, and they made a mess of it. The way they did the work meant the clasp wouldn't sit properly in the back of my neck, and I had to constantly adjust it. After struggling with this for a month, my necklace broke. I got a replacement, but it wouldn't fit through the cross because of how they soldered it. When I took it back, they actually admitted they had soldered it incorrectly. I asked them to fix their mistake since I'd already paid for the repair, but they refused. They wanted to charge me again to redo it right. Now I'm stuck with a $1500 diamond cross that doesn't work with any chain, and I'm not paying them again. I found another jeweler who actually knows what they're doing. Zales is just focused on making money, not on doing quality work.

Really disappointed by how Zales handled my situation. I'm normally pretty patient and don't complain much, but this was frustrating. My wedding ring's center stone fell out while I was cleaning it. At the store, they said it was missing several small diamonds and that I'd need over 30 prongs repaired, which my coverage was supposed to handle. The associate couldn't see any chips in the main diamond but said it had to go to headquarters for inspection anyway. Later I got told my diamond had a chip that wasn't visible in the store and replacing it would cost $1000. I just wanted my original diamond back, but they refused. When I got my ring back, the prongs weren't fixed like they should have been under my plan. They said it was all or nothing - I had to buy a new diamond. I still don't see any missing small diamonds like they originally said. There was no apology, no sympathy, and no other options. The associate basically said come back in 30 days if I change my mind. I'd rather buy a completely new ring from somewhere else.

Had a great visit at the Oak Court Mall location. Ms. Joyce was really knowledgeable and helpful when I was looking at their rings. I was having trouble deciding between several options, but she stayed patient and professional the whole time. If you shop there, definitely ask for her - she knows her stuff and takes real care of her customers.

The Zales location in Central Mall in Lawton used to be amazing when Anna was running things, but after she left the store quality dropped. I've been in a few times for jewelry checks and repairs with mixed results. Recently I came in and met the new manager Victoria, and wow, what a difference. This was my second experience with her and it was wonderful. I was so impressed that I actually came back to tell her how much better things are with her in charge. She's professional, kind, caring and really knows her stuff. I'm actually going to bring my business back to this store now instead of going somewhere else. I hope the company really appreciates having someone this good working there.

I want to give major props to one of the staff members at the Collierville store located in the Carriage mall. James is an outstanding employee and a real asset to the company. I had my wedding ring taken in for repair and what should have been two weeks ended up being almost two months because my ring guard was damaged. Throughout that whole process, James kept me calm and reassured. He was straightforward about timelines and expectations, and while some of the updates were hard to hear, he made it clear he was going to do everything possible to fix it - and he did. He genuinely seems to love what he does and truly cares about his customers. I spent almost 30 years in customer service management and would have been lucky to have someone like James on my team. The final result made the long wait completely worth it.