Frontier Communications Coupons & Promo Codes

Switched to their fiber plan with super fast speeds and everything was working okay initially. Then the company got bought out by a bigger corporation and service started dropping multiple times. Customer service is basically just automated systems or reps who struggle with English, and they keep trying to push you into buying extra services like some WiFi backup thing for thirty dollars extra monthly. It's crazy because they know their service is unreliable but still want more money out of you.

I called in early March to cancel my cable service. They're still billing me for it even though I no longer have the service. When I called back about it, nothing got resolved. They want people to keep paying for something they're not even receiving.

Just started my service and I'm pretty frustrated already. The customer service is not good. I'm still paying the intro rate, but my experience so far has been rough. I signed up for paperless billing but I'm not getting any payment reminders even though they're a communications company that definitely has the ability to send them. Instead, I get a text the day after my bill is due saying I'm late. That's going to come with late charges and reconnection fees eventually. I got a bill my first month and nothing since. I called a rep last month asking if this is normal, and she said I should be receiving bills and to contact them again if it happens. Well, it happened again. Now all their support is just AI and chatbots that don't actually answer your questions and just drop the call. How is this any way to run a business? I guess it doesn't matter much since there are only two internet providers in my area anyway.

I wanted to become a customer but backed out before service even started because the whole experience was so bad. Their sales and support approach felt shady and overly aggressive. I was getting pressured and receiving conflicting information from different departments before I even had a technician scheduled. People who aren't super confident could easily get bullied into something they don't want. No company should treat potential customers this way, and folks need protection from these kinds of pushy sales tactics. I won't be recommending them to anyone given their questionable practices.

I tried to sign up with Frontier but never even got to the installation stage because the whole sales process turned me off completely. Their sales team and customer service people were pushy, misleading, and aggressive right from the start. Before I even had an account set up, I was getting pressured and bounced between different departments that contradicted each other. It felt manipulative, and I could see how someone less assertive could get taken advantage of. Their approach to business feels wrong, especially for people who might be vulnerable to high-pressure tactics. I can't recommend them to anyone based on what I experienced.

Got caught in their pricing trap. Started at forty bucks a month two years ago, jumped to fifty the next year, and this year they're charging sixty. When I found better pricing elsewhere and called to cancel in mid-February, they refused to refund the rest of the month and slapped me with a fifty dollar restocking fee. Really frustrated with how they operate.

Had a terrible time getting help from their support team. After waiting forever, I couldn't even connect with anyone.

It's outrageous that they keep charging you even after you've cancelled. Nobody should be penalized for switching providers. They lock you into contracts once your promotional period ends and basically force you to prepay for service you've already said you don't want. I'd caution anyone thinking about signing up with them.

Frontier's marketing doesn't match reality. Everything constantly buffers no matter what time of day, and it gets worse in the evenings. Their pricing seems to vary depending on who you are. They discontinued my landline but still charge for it and keep raising the bill. Their service vans speed around the neighborhood without following traffic laws. They don't like it when you use your own equipment. Using foreign server connections slows or stops service, which I've noticed when accessing streaming and other online services. On several occasions, they've claimed I'm accessing service from international locations and then hung up on me. The company also seems to have a real problem with older customers, selling them unnecessary services and equipment, and when that equipment fails the whole thing shuts down. When younger family members start asking questions about these fake services, they get hostile and disconnect the call.

The sales rep promised me thirty-five dollars per month for five years, but after just a year they bumped the price up to forty-five dollars. They didn't stick to what was agreed on.

My bill keeps going up even though my service hasn't improved at all. I've been calling repeatedly to try and negotiate the price down, and they'll lower it temporarily, but then boom, three or four months later they're raising it again without warning. Living in an area with limited options has kept me stuck with them for years, which is really annoying.

Frontier's reputation isn't stellar, but I've noticed they're actually getting better. The onboarding process was pretty smooth once they verified my info, which took a couple of days for security purposes. My technician was helpful and even cleaned up some old wiring we didn't need. The router arrived slightly damaged, but they swapped it out quickly. We had a minor issue with the network equipment after a few days, and they sent someone out right away to fix it. Since then, everything has been great. We're getting the speeds we signed up for, took advantage of a program that saved us money on the same service, and the internet has stayed solid through bad weather. Fiber technology is definitely superior to cable in terms of speed and reliability. Their pricing is competitive with Spectrum and those new wireless home internet options.

My company relocated to a larger office space and needed to set up phone and internet service. We decided to upgrade our connection from a basic fiber setup with static IP to a premium high-speed fiber plan bundled with a business phone package. This included four phone lines with unlimited nationwide calling and all the standard features like call forwarding, caller ID, three-way calling, and voicemail under a multi-year agreement. When we discovered the phone lines weren't working after we moved in, we contacted Frontier support and they provided excellent assistance to resolve the issue.

Our business needed to expand our office space and set up new internet and phone service. We upgraded from a basic fiber plan with a static IP to a much faster fiber package with a bundled phone plan including four lines with unlimited calling across the country and features like call forwarding, caller ID, call waiting, and voicemail. The technician who came out was fantastic and went above and beyond to make sure everything was set up properly.

Frontier blows Spectrum out of the water. Their fifty megabit package is noticeably faster than what Spectrum delivers. Really happy with the switch.