Coalatree Coupons & Promo Codes

This is the worst after-purchase service I've dealt with. If you know exactly what you want and it fits right away, fine. But if you need to return or swap anything, you're asking for trouble. You'll be stuck waiting months without your replacement, and good luck getting them to respond to your messages

I paid for shipping when I ordered, then got slapped with an extra 75 euro charge when I went to collect my stuff. Their support team was useless, just kept saying 'yeah that's rough' even though the extra fee was their mistake. Skip this place if you want to avoid headaches

Grabbed the Decaf Denim and after 8 months the buttonhole started coming apart. Reached out to the company and they offered a 10% code but said coverage only goes 6 months. Really let down by that response

Someone gave me a pair of Coalatree Trailhead pants as a gift and I can't stop talking about them. They're tough, they shed water, and they've got plenty of space in the hips and thighs so you can actually move around. Honestly the best hiking pants I've tried. Oh, and they squish down into the front pocket for travel, which is such a clever design detail. You get a bunch of color choices too like black, navy, yellow, and green. I'm definitely grabbing more pairs soon

Been buying from them since the early crowdfunding days and I'm obsessed. The coffee-colored sweater design completely grabbed me, and I loved it so much I came back for more. Now I own it in beige, green, and grey, with blue on my wishlist when it restocks. That first sweater is years old and still looks brand new, no holes, no fading, holds up perfectly. Plus the front pocket is super spacious. The quality is solid too - accidentally singed it with a cigarette once and only got minor melting. Shipping is quick. My only complaint is the 25 Euro import tax from ordering internationally, which adds a lot to an already pricey item. But honestly, it's worth keeping a sweater this long, I've never had one last like this before

Had a great time overall. My shipment went missing because DHL handed it off to someone else on the street without telling me, but the support team was amazing and patient while we sorted it out. Really pleased with the actual clothing too, definitely ordering again

The jacket itself is solid, but only if you get one that actually fits. I ordered small and got an XS that was labeled small. The support team agreed and shipped a replacement free of charge. Then they sent me another mislabeled XS as a small. That's when they stopped being helpful. Suddenly they were telling me the sleeves were fine but some torsos run tight, contradicting what I'd shown them. They offered me a medium instead. I pushed back because at that point nothing they said about sizing made sense anymore. So now I'm out a bunch of money with jackets that don't fit and no real solution. My advice is don't order unless you can try things on first, because you can't trust what size you're actually receiving

Honestly, the actual products are solid, but everything after you buy them falls apart. Ordered through a crowdfunding campaign and the way they handle customs declarations and import fees is a disaster. You're looking at paying an extra 50% on top of what you already spent. Won't be ordering again

Really solid on the customer service side and the products are quality stuff. I've been a regular since 2017 and bought from their store and their crowdfunding projects too. Every time I've ordered it's gone smooth. Got some shirts and sweatpants that didn't fit and got free returns with no questions asked. Worth it for what they stand for, how well the stuff is made, and how they treat customers

I've purchased from them before during a fundraiser, and the hoodie I got is legit nice, well-made, and comfortable. Maybe a touch overpriced though. Wanted to grab one for my partner and ran into a problem that knocked my rating down. The company never thought to mark packages as gifts when shipping them out, which is the easiest way to keep customers from getting dinged by customs. Dropped over a hundred bucks on a hoodie and then owed 30 pounds in import fees before it even got to me. I feel like I hit this same issue the first time I ordered from them years ago, but since it was a fundraiser at a lower price I didn't sweat it. Hard to believe they haven't figured this out by now, especially if I'm not the only customer overseas

Discovered them through a crowdfunding project and became a supporter right away. Quality is top notch, the gear looks fantastic, and whenever I've needed help the team has been quick and genuinely nice to work with