Papa Murphy's International operates a take-and-bake pizza concept where customers select fresh pizzas in-store and bake them at home. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from Papa Murphy's International locations, covering everything from pizza quality to customer service and order fulfillment.
Papa Murphy’s International Reviews
1.8
6 reviews
What Shoppers Say About Papa Murphy’s International
Created with AI, based on recent reviews
Papa Murphy's International is rated 1.8 out of 5 by 6 shoppers, with a substantial divide between positive and negative experiences. Shoppers who enjoyed their purchases praise the quality of the pizzas themselves, noting that toppings are generous and ingredients are fresh, and they appreciate the cook-at-home concept. However, the majority of reviews cite serious operational and service issues, including orders not being ready at pickup despite advance payment, inconsistent food quality (such as pizzas arriving with significantly fewer toppings than ordered), staff indifference to customer concerns, and management problems at franchise locations ranging from unprofessional behavior to reported concerns about substance abuse at work.
Recurring complaints also include changes to menu offerings (such as the discontinuation of original Italian sausage), difficulty with coupon redemption policies, and inconsistent franchise compliance with corporate standards. Several shoppers expressed that service and operational failures have deterred them from returning, despite acknowledging the potential quality of the product itself.
Customer Reviews (6)
Sorted by: Most recentMarcus D.Mar 25, 2026
I ordered a pizza online and paid with my credit card, then drove to the store to pick it up. When I got there, my order wasn't ready and the staff member basically shrugged it off like it was my problem. I could only give one star because the system wouldn't let me rate it any lower.
Sarah M.Feb 12, 2026
Their pizzas are really good and I appreciate that you can bake them fresh at home. They always load them up with quality toppings and get the ingredients just right.
Patricia L.Dec 11, 2022
The management at this location is a major problem. The manager doesn't do her job, nothing gets accomplished, and there are serious concerns about substance abuse happening at work. She's frequently sleeping in the back instead of managing, gives free food to friends, and creates constant inventory shortages. Her unprofessional attitude with yelling and swearing makes it stressful for everyone else working there. It's frustrating to deal with this level of mismanagement.
Vanessa K.Dec 28, 2021
We ordered two stuffed pizzas on Christmas Eve for a family gathering and had a major disappointment. One pizza came out right with toppings both on top and inside, but the second one was basically just sauce and crust. There was barely any cheese, pepperoni, or mushrooms on it. The quality was so bad that I won't be ordering from there again.
Kevin T.Nov 16, 2021
Had a terrible experience with a franchise location in Sparks, Nevada. The owner/manager refused to accept a legitimate coupon that had no expiration date and was incredibly rude about it. The corporate office should really make sure these franchise operators are following policies because one bad location reflects poorly on the whole brand.
Papa Murphy’s International Review FAQ
What is Papa Murphy's International's average rating on RetailCoupons.com?
Papa Murphy's International is rated 1.8 out of 5 based on 6 customer reviews. The ratings are heavily concentrated at the extremes, with the majority of reviews at one star and a smaller group of five-star ratings, indicating polarized customer experiences.
What do customers praise about Papa Murphy's International?
Shoppers who left positive reviews commend the quality and freshness of the pizzas, noting generous portions of quality toppings and properly prepared ingredients. Customers also appreciate the take-and-bake model that allows them to cook pizzas at home.
What are the main complaints customers have?
The primary complaints center on service and operational issues: orders not being ready for timely pickup despite advance payment, inconsistent pizza quality with missing or insufficient toppings, staff indifference to customer concerns, and management problems at some locations. Customers have also reported issues with coupon redemption policies and menu changes such as the removal of certain sausage options.
Do Papa Murphy's International customers recommend ordering from them?
Recommendations are mixed. While some customers speak positively about pizza quality, many express that they will not return due to service failures, inconsistent food quality, and poor customer service experiences. Several specifically stated they would not order again after disappointing experiences.
How can I write a review for Papa Murphy's International on RetailCoupons.com?
To share your experience, visit the Papa Murphy's International store page on RetailCoupons.com and submit a rating and written review. Your feedback helps other shoppers make informed decisions and provides the company with direct customer insight about their locations and service.
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