Cosabella Reviews

I used to really be into this brand and own several of their bralettes. But things went downhill for me. Purchased 2 maternity bralettes that fell apart after just a few weeks and customer service wouldn't help because they said there's no warranty anymore. Then I grabbed a swimsuit and it offered basically zero support. The bralettes are solid but the swimwear is honestly terrible. Mine was from a sale so I'm stuck with it and can't return it. They lost my business.

Terrible experience! Used to order from them when everything was in Italy but didn't realize stuff was coming from the US now. Been waiting for over 3 weeks and they keep telling me to hold tight. Won't be ordering again.

The sizing ran small for me so I had to send the item back using DHL. Got my money back just 3 business days after returning it, which made the whole experience actually pretty smooth. Despite the positive return process, I probably won't order again because the fit issue is a real problem.

I sent back a pricey item back in March because it was the wrong size ordered, just two days after it arrived. Had to pay for shipping myself, and the thing came from a UK warehouse. Then I find out returning it costs me over 13 pounds to ship to Italy. Now it's June and still no refund, plus nobody's bothered to follow up even though I've reached out multiple times. They mentioned some customs problem in May and basically said wait it out, which feels lazy. They claim hassle-free returns but that's absolutely not what happened here. It's their job to deal with customs, not mine. The item cleared customs in April but they never processed my return or got my money back to me. This is my last purchase from them. Contacting my bank to file a complaint.

Had a really bad experience with their returns process. Shipped back 7 items but only got refunded for 5 of them. Packed everything in one bag and sent it all together, so it's impossible they only got some of it. Plus I listed every item on the return form.

Left a review last week upset because I never got my stuff worth around 100 dollars but thankfully the package showed up today and everything fits great! I was genuinely concerned about this place but they came through when it counted and I really appreciate that. Still not sure what took so long with the shipping or their responses, but I'm grateful they made it right.

Two major issues here. Bought two bras in the same size and cup, cost me about 95 euros each, but one fit way bigger than the other. Took two months of back and forth emails with photos before they finally refunded me for one return that I had to pay for myself. Second problem, bikini fell apart after only 5 to 7 washes. When I sent photos to their quality team they basically said oh well, bikinis need replacing every 6 months. Not acceptable.

Placed about 300 euros worth of orders and items came through quickly enough with decent quality. However, three underwear items came oversized for me. I usually wear a medium and these felt more like a large, so I requested a return. The process required logging in, getting return approval, printing my order paperwork, noting the return number, then shipping at my own cost. Since I'm not in Europe, return shipping to Italy would run 20 to 30 pounds. They said sorry, no return label available because they don't cover those expenses. So if you want to exchange a 20 euro piece, you're paying extra 20 to do it. Customer service doesn't match what they charge. Then they just quit responding to my messages. It's disappointing and I feel mistreated as their customer.

Spent about 300 euros on items from them, delivery was on time and the quality was nice. But three pairs of underwear ran way too big. I'm usually a medium but these looked like a large, so I wanted to return them. They made me log in, request return authorization, print my invoice, write down the return number, and then I have to pay for shipping back myself which from my location would be anywhere from 20 to 30 pounds to send it to Italy. When I asked about it, they said no they won't give me a return label because they don't cover return costs. So basically returning a 20 euro item costs you another 20 euros. Super convenient. Customer service doesn't match the price point at all. And then they stopped answering emails. Really disappointed and feel like I was treated badly as a customer.

Really wish I'd checked reviews before buying. The bra quality is alright but the fit just isn't right for me. What's unclear before you make a purchase is that sending things back to Italy costs you money. Their customer service interactions are rough and kind of rude. Please don't send a standard reply asking me to call. I already tried and it was useless. Would not recommend if you live in the UK unless you're absolutely positive about sizing. They did respond to my review and issued a refund, but insisted it was a one time deal. They cleared up that returns from the UK aren't free now since we left the EU. So I'd still say pass on ordering from the UK if you're not completely certain of your size.