HDIS Reviews

This company made an error on my order. Despite acknowledging their mistake, which left me without a full month's worth of supplies, they've refused to make it right. I've had problems with them before, but this experience will be the last time I do business with them.

I've been purchasing from this company for years, but the quality has really declined over the past year. They keep switching out brands and I'm constantly receiving different diaper styles. The problem is when they make these changes, the diapers don't work as well. I've tried the two options available in my son's size and neither performs adequately. He's waking up completely soaked through every morning, so I have to get him cleaned up before school starts. The bed pads aren't effective either, and I'm washing sheets daily. I'm seriously considering switching to a different supplier with better product options.

I had to ring up customer service after my husband mentioned they'd called earlier but I hadn't received a return call. When I spoke with the representative, they explained they didn't want to disturb my sleep. The person I talked to shared some challenging news along with positive news: my original product had been discontinued, but they were offering an alternative solution. What made it even better was getting that option extended for a full year. The representative treated me with great patience and generosity. I'm really pleased and grateful for their assistance!

I called their customer service line today because my husband said they'd reached out but I hadn't heard back. Turns out they'd called but decided not to wake me. I got connected with a representative named Nicki who gave me both disappointing and encouraging news. The not-so-good part was that my product choice was no longer available, but she offered me a great substitute option. Nicki was really patient with me and worked out an amazing offer that lasts a year. I'm very happy with how she handled everything and really appreciate her help!

We purchased supplies through this company for my mother during her final years and had a great experience. Their delivery service was reliable and convenient, and they kept in stock the various products we required. The staff was always helpful and respectful whenever we had concerns or wanted details about what we were ordering. Now I work customer-facing in a phone role, and I find myself modeling my approach after how well their representatives treated me.

I relied on this company to stock my mother's medical supplies during her later years, and they really came through for us. The shipping was convenient and they always had what we needed. Whenever I had questions or needed to modify an order, the team was consistently courteous and knowledgeable. Now I work in customer service myself, and I often look back on how that team treated me as an example of the kind of professionalism and care I try to show my own customers.

These unwanted automated calls have become a real problem! I've filed complaints and requested that legal action be taken against this organization for their aggressive robo calling tactics.

Deliveries arrived right on schedule when I got the email notification. They accept insurance payments as well. My daughter's case manager also helped us obtain the remaining supplies she needed, which was great since she has significant mobility challenges.

The selection is excellent quality and the shipping is quick.

This product makes me feel so much more confident throughout my day. I'm really happy with my choice and I plan to use the discount offers available. I feel reassured again, thank you!