bonafidemasks.com Reviews

My kid used the kids version of the Powecom KN95 for two years without issues, but when we got a new batch, he broke out in a rash almost immediately. I emailed customer service asking about a replacement and haven't heard back. I'm pretty disappointed since they market themselves as a small business that cares. We switched to a different brand and our son's skin is much better now.

I never got my order, and there was also what seemed like a website glitch or possibly fraudulent activity that nearly cost me a lot of money. About a year ago, I bought two mask packages during a promotion and they simply never arrived. I waited and waited, and when I finally sent an email with all my order details, nobody got back to me. On top of that, I had a weird experience a few years back where their site seemed to have a problem that made it look like I hadn't completed a purchase when I actually had. I've had some successful transactions with them over time, but things seem to have gotten worse. Now I'm honestly wondering if there was some deception going on.

I was told about this seller on social media for getting trustworthy protective equipment and testing kits at fair prices. The order came quickly, but the tests were only good for less than a month, which wasn't much use. I've tried emailing multiple times about this problem with no reply.

I've placed multiple orders with them and just made another purchase. The products are great and shipping always gets here super fast.

I'm really happy with how Bonafidemasks treats their customers. The masks themselves are top notch quality, and they get shipped out so fast. On top of great products, their support team is really responsive and helpful. Super pleased overall with every part of the experience.

We've had great success with this company over the past three years. Their N95 and KN95 masks kept us protected from COVID, and when we combined them with a filter from an outside source, they worked incredibly well during those rough wildfire seasons. The team is responsive and helpful, and I'd absolutely buy from them again. Their products are top notch and have been a lifesaver for us.

I've been ordering N95 masks from this company multiple times since the pandemic started. Every time I place an order, it ships out right away without any delays. The quality of the masks is really great, and I'm definitely going to keep shopping with them.

I've been a regular customer for about 2 years now, purchasing KN95 masks. I did my research and they had great reviews and were authorized distributors. The Powecom brand fits me perfectly every time. I've made lots of repeat purchases, but I miscalculated and ran low on masks. When I contacted them, they rushed my order out right away. Really impressed with how they treat their customers.

I submitted an order on January 20th, 2022. After trying numerous times to find out what was happening and requesting my money back with zero response, I filed a dispute through my payment service. Instead of refunding me, they sent the package weeks later with still no response to my dispute. It's not just bad customer service, it's basically no customer service at all.

I wanted to cancel my purchase right after I bought it, so I sent a message almost immediately. There's no way to cancel through the site, so you have to contact them. Days went by without any word, and the package already shipped. They really need a better system for handling cancellations without requiring email support.