Denon Reviews

Returning this is a nightmare. Got the Pearl Pro and they're terrible - massive, unattractive, and don't stay in your ears properly. I'm sending them back for a refund, but now they're insisting on the original box that I no longer have. They expect to keep my $250 just because I'm missing the packaging? Absolutely not happening.

Total waste of money. Won't connect via cable or Bluetooth. You can't even set it up without a TV. This company should face legal action. Don't waste your cash on this garbage.

They locked my devices because I wouldn't pay for a 55% subscription hike. I'd been paying for my subscription for six years on two devices with no upgrades since 2021. After Denon's acquisition, they basically said either pay up or lose access. I argued that six years of monthly payments had more than covered these devices, and instead of throwing out perfectly good hardware, why not let me continue using them so I might buy more in the future? They refused and the devices got tossed. Nobody wins here - bad for customer relations and the environment.

My experience with them has been a disaster. Placed an order on Wednesday and it's now Tuesday of the following week with no delivery. FedEx couldn't help me. When I tried calling Denon, I got three different phone numbers that all lead to the same line with conflicting instructions for reaching customer service. It's 6 PM and they're closed, so I have no clue where my headphones are, why they haven't arrived, or who can actually help. For a $200 purchase, their customer support is pathetic.

Their Heos app is the worst thing ever and their speakers using it cause constant problems. When you call support, they deny anything's wrong and act like you're the only one experiencing issues. But check the app store ratings and you'll see how widespread these problems actually are. Do yourself a favor and avoid Denon and anything using Heos.

How does an electronics company release a receiver that won't work with its own app? They throw a bunch of needlessly complicated solutions at a basic problem instead of actually fixing it. Never buying Denon again.

Their Amazon listing claimed the Home Sub would pair with ANY Denon product that has Heos. Spent hours trying to get it connected to my almost-new AVR unit, only to be told it's not compatible. Now I have to haul it back to the store for a return. Never buying Denon again. Really disappointing that their own products don't work together even though both have Bluetooth. I have no idea what to get instead, but I definitely know what to avoid.

Denon is garbage now. Just got a Denon WiFi unit from Costco and my 90-day window is closing. I should've sent it back on day one. Nonstop problems from the start. I've called Denon multiple times and just rang again two days ago because the WiFi died again. Won't connect to my network or even my neighbor's. It's definitely the device. Talked to someone yet again and asked for a callback. He claimed there was no record of any of my previous calls. Shocking. All I get are generic repeated emails. Never buying Denon again. They're not what they used to be.

These people keep asking us to submit a receipt copy to the repair shop, except they still don't have the part I initially requested. I told them to send the receiver back and I'm getting nowhere fast. No one at Denon answers - every line just says try back later. Their support is the worst. We've been stuck on this problem for three whole months!

Now they're demanding we fax a copy of our receipt to the repair facility, but they still don't have the part I requested. I asked them to send the unit back, and all I get is the runaround. Can't reach anyone at Denon - every number I call says try back later. The support is absolutely terrible. We've been dealing with this for three months!