Besame Cosmetics specializes in vintage-inspired makeup and beauty products, including lipsticks, powders, and other cosmetics. This page features honest shopper reviews and ratings to help you determine whether Besame's products and service meet your needs.
Besame Cosmetics Reviews
4.0
4 reviews
What Shoppers Say About Besame Cosmetics
Created with AI, based on recent reviews
Besame Cosmetics earns 4.0 out of 5 from 4 shoppers, with half giving five-star ratings and praise centered on product quality and design. Reviewers highlight thoughtfully designed lipsticks and well-made cosmetics, with at least one customer citing loyalty across multiple years of repeat purchases. Customer service receives mixed marks; while some shoppers report quick refunds for damaged products and pleasant interactions, others encountered frustration with unresponsive customer support, automated responses, and difficulty reaching the company by phone during listed hours.
Product fit remains a consideration, as some customers found items like powders too dry or lipstick shades unflattering for their skin. Return policies include a 10 percent restocking fee plus shipping costs, which some shoppers found discouraging. Shipping packaging is noted as protective, though external temperature conditions during transit have caused product damage in at least one case.
Customer Reviews (4)
Sorted by: Most recentJennifer R.Sep 26, 2025
Everything arrived in great packaging, but the products just weren't right for me. The powder felt too dry on my skin and the lipstick shade wasn't flattering. I requested a return and got one processed, though they did deduct a 10 percent restocking fee plus shipping costs. They told me to just keep the items anyway. Hopefully someone else will get more use out of them.
David K.Sep 25, 2025
I ordered three lipsticks last summer and unfortunately the Arizona heat got to them during shipping, so they showed up completely melted. When I contacted the company to let them know what happened, they didn't hesitate at all, they just refunded me right away. The whole interaction was really pleasant and straightforward. Since their customer service was so great and I genuinely love their products, I'm definitely planning to place another order when the weather cools down.
Sarah M.Jul 24, 2025
The lip colors themselves are really great. I did run into some issues with the shipping partner they work with, and when I tried to get in touch with the company about it, I kept getting automated responses that didn't help at all. Nobody picked up the phone either during their listed hours. I was pretty frustrated thinking their whole operation was just robots. But then someone named Joni from Besame actually reached out to me directly and was super helpful in fixing things. Turns out they still have real people working there and are just figuring out some new systems. I appreciate them stepping in and making it right, which is why I'm upgrading my original rating.
Marcus T.Apr 3, 2023
I've been ordering from Besame roughly every year for the last several years, probably around 20 orders total, and I keep coming back for more. Their product design is really thoughtful and I'm always impressed by how well-made everything feels. Even though some items don't perform perfectly for my specific needs, I love collecting their stuff. Their brush selection is outstanding, especially the brow, liner, and lip brushes. And their lipstick line is fantastic, with so many gorgeous red options that work for different skin tones and undertones. What really keeps me loyal though is their customer service team. I've had a few shipment problems and damaged items show up over the years, including some transaction hiccups on their end, and every single time they've gone out of their way to make things right. Whether I called or emailed, they were always pleasant and genuinely cared about fixing the issue.
Besame Cosmetics Review FAQ
What is Besame Cosmetics' average rating and how many reviews does it have?
Besame Cosmetics is rated 4.0 out of 5 based on 4 customer reviews on RetailCoupons.com. Half of recent reviewers gave five-star ratings, while one-quarter gave two stars and one-quarter gave four stars.
What do shoppers like most about Besame Cosmetics?
Customers consistently praise the quality and design of Besame's products, describing lipsticks as highly pigmented and well-made. Reviewers also appreciate the protective packaging and report positive experiences with refund processing when products arrive damaged. Some shoppers mention being loyal repeat customers who value the brand's aesthetic and craftsmanship.
What complaints do customers mention?
Common complaints include difficulty reaching customer service by phone and receiving only automated responses when contacting the company. Some reviewers note that products did not work well for their specific skin type (such as powders feeling dry), and a few found shade selections unflattering. Return policies that include a 10 percent restocking fee plus shipping costs have also frustrated some customers.
Do customers recommend ordering from Besame Cosmetics?
Opinions are mixed. Multiple reviewers express strong loyalty and continue ordering annually, indicating they would recommend the brand for its product quality. However, those who experienced customer service delays or product returns expressed frustration with the overall experience, suggesting satisfaction depends on both product fit and support responsiveness.
How are Besame Cosmetics reviews collected and rated?
RetailCoupons.com publishes verified customer reviews submitted by shoppers who have purchased from Besame Cosmetics. Reviewers rate their experience on a scale of one to five stars, and the overall rating reflects the average of all submitted reviews. Ratings and review counts update dynamically to reflect the most current customer feedback.