Advance Auto Parts is a major retailer specializing in automotive parts, accessories, and supplies for vehicle maintenance and repair. This page aggregates customer ratings and reviews from shoppers who have purchased at shop.advanceautoparts.com, helping you understand their shopping experience before you visit or order.
Advance Auto Parts Reviews
2.8
4 reviews
What Shoppers Say About Advance Auto Parts
Created with AI, based on recent reviews
Advance Auto Parts receives highly polarized feedback from shoppers. Positive reviewers praise the knowledgeable staff who help identify the correct parts, fair pricing, and well-organized store layout that makes shopping efficient. However, negative reviews highlight serious operational failures, including payment processing system breakdowns that prevent customers from completing purchases and staff conduct issues where employees have been reported as dismissive and sarcastic.
The store's rating of 2.8 out of 5 based on 4 reviews reflects this stark divide, with half of shoppers giving one star and the other half split between four and five stars. The technical and customer service problems described in low-rated reviews represent significant barriers to shopping there, while satisfied customers indicate the store can deliver on product knowledge and selection when operations run smoothly.
Customer Reviews (4)
Sorted by: Most recentMarcus T.Apr 3, 2026
Really impressed with my visit to Advance Auto Parts. The team members knew their stuff and made sure I left with exactly the right part for my vehicle. Everything in the store was laid out nicely and easy to find, so I got in and out without any hassle.
Jennifer B.Sep 5, 2024
Found exactly what I was looking for and the price was fair. Everything checked out perfectly.
David M.Jun 4, 2024
Spent over an hour trying to complete a purchase and walked away empty-handed because their system kept failing. It's pretty disappointing when a major retailer can't process a basic credit card sale. Makes you question what the word "Advance" even means in their company name.
Robert K.Apr 8, 2023
I went up to someone working there to ask for directions. The guy was dismissive and spoke to me in a sarcastic tone, pointing toward the back of the store like he couldn't be bothered. I found what I needed back there, but when I brought it up to pay, it was the same rude employee. He was just as unpleasant checking me out as he'd been when I walked in. I stayed calm even though his attitude really got under my skin. I'm done with that location and won't be going back.
Advance Auto Parts Review FAQ
How is Advance Auto Parts rated overall?
Advance Auto Parts is rated 2.8 out of 5 by 4 shoppers on RetailCoupons.com. The store shows extremely polarized ratings, with 50 percent of reviews giving one star, 25 percent giving four stars, and 25 percent giving five stars, indicating significantly inconsistent customer experiences.
What do shoppers like about Advance Auto Parts?
Positive reviewers consistently mention knowledgeable staff who can help identify the correct parts for specific vehicles, fair pricing, and a well-organized store layout that makes it easy to find items quickly. Customers appreciate being able to get in and out efficiently with exactly what they need.
What problems do shoppers report?
Negative reviews cite critical payment processing failures where the register system could not process credit card transactions, forcing customers to leave without completing their purchase. Additional complaints focus on staff conduct, with reports of dismissive and sarcastic behavior from employees who appear unwilling to assist customers.
Should I shop at Advance Auto Parts?
This depends on your priorities and tolerance for risk. If you value knowledgeable staff and product selection, some shoppers have had positive experiences. However, the reports of system failures and inconsistent customer service suggest you may want to contact the store directly or visit in person to verify current operations before relying on online ordering.
How can I write a review of Advance Auto Parts?
Share your honest experience by rating the store on a scale of one to five stars and describing what went well or poorly during your visit or purchase. Include specific details about product selection, pricing, staff interactions, checkout experience, or store conditions to help other shoppers make informed decisions.
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