Archer and Olive specializes in premium notebooks, journals, washi tape, and coordinating stationery products known for distinctive design and quality. This page aggregates shopper reviews and ratings to help you understand what customers experience when ordering from the store, including product quality, customer service responsiveness, and shipping performance.
Archer and Olive Reviews
What Shoppers Say About Archer and Olive
Archer and Olive shoppers consistently praise the exceptional quality and beauty of the notebooks, journals, and coordinating products, with many describing them as premium and special. Customer service receives high marks for responsiveness and helpfulness when engaged. However, the store faces significant operational challenges that frustrate buyers: shipping times are unpredictable and can be lengthy, inventory management is problematic with items requiring months-in-advance pre-orders and selling out immediately upon release, and some customers report unresponsive support when issues arise, such as products that don't fit as intended.
While the product quality appears genuinely strong and justifies the premium pricing for many satisfied customers, the inconsistent shipping experience, demanding pre-order model, and gaps in customer service reliability create friction in the buying process. Shoppers willing to plan ahead and accept longer wait times report satisfaction, but those expecting standard e-commerce responsiveness and logistics may encounter frustration.
Customer Reviews (9)
Sorted by: Most recentThe customer service folks here are truly outstanding, super helpful and always quick with responses. These notebooks are absolutely beautiful and feel really premium. I haven't had a single disappointment with anything I've purchased. Shipping to my area costs quite a bit, but the quality makes it worthwhile.
My package arrived in just 10 days, properly protected, and I had it sent to a local pickup spot. The notebooks themselves are gorgeous, truly exceptional quality. I was impressed by how responsive and helpful the customer service team was, even accounting for the time zone difference. Archer and Olive makes notebooks that are really special and worth every penny. I've never owned anything this nice before and I'd absolutely recommend them.
Updated review for Archer and Olive. I'm raising my rating now that I finally got some answers to my concerns. The three stars reflects all the frustration I experienced initially. Their shipping and logistics need work, but if you're willing to wait, it's worth ordering from them.
My family got me into these products about a year back, and now my daughter and mom are hooked too. The quality is fantastic - beautiful journals, washi tape, and matching stickers that all coordinate nicely. I've purchased several subscription boxes and even had them combine two separate orders for me so I could avoid extra shipping fees. YouTubers frequently post about the new releases with discount codes that help bring costs down. While items do tend to sell out quickly because they're so popular, the company does bring products back in stock periodically, so you get second chances to buy what you missed.
I ordered their clear glitter notebook covers and waited weeks for them to arrive even though I paid for shipping. When they finally showed up, none of them fit properly. I have a huge collection of journals and these covers didn't work with any of them. I contacted the company three separate times and never got a response. I'd really like to support a smaller business, but with customer service this nonexistent, I can't bring myself to order from them again.
The stock situation here is really frustrating. You basically have to pre-pay months in advance just to secure items, which feels like an unusual business model. It's incredibly stressful too because if you're not checking the second new releases drop, everything sells out immediately. The notebooks themselves are actually quite nice when you manage to get your hands on one, but the whole ordering process is a headache.
The notebook itself is decent, though the paper doesn't handle light watercolor washes perfectly. I do like the packaging and the square format is nice. What's outrageous is the shipping to Europe. Seventy dollars in shipping and customs on a forty dollar item is ridiculous when their competitors ship to the same place for way less. This feels like you're getting overcharged. Companies need to figure this out.
I've ordered bullet journals from this company multiple times. The team is genuinely friendly and willing to help, but there are some real problems with how they ship and pack orders. Each journal comes in its own beautiful shrink-wrapped box, which is great for gifting and storage. However, here's where things fall apart: they basically don't use any cushioning inside the shipping boxes. No bubble wrap, no air pillows, nothing. Since shipping carriers throw boxes around without much care, the result is almost always dinged corners and creases. I will say that the company is super responsive and tries to fix problems when you reach out. They even sent me replacements when I complained. But it's annoying that such an easy fix keeps happening.
These are hands down the finest journals I've used in years. The paper quality is exceptional, especially for watercolor work, since it doesn't wrinkle up the way cheaper paper does and pens won't bleed through to the back. The paper itself is bright white with subtle dots that look great with colored illustrations and really makes them pop compared to the yellowish pages of other brands. My last notebook had 192 pages, which is perfect for me to fit the front matter and all 12 monthly spreads without needing to split things across two books. The construction is solid, pages lay completely flat which is crucial for drawing straight lines, and they include practical features like two ribbon markers, a back pocket, a band closure, and a built-in pen loop. The design options are gorgeous yet understated. Honestly, these deliver everything I want without making compromises. Sure, you can spend less on other notebooks, but the quality difference justifies the higher price. I'm completely satisfied with these.