Maggiano's Little Italy operates Italian-American casual dining restaurants featuring handmade pasta, traditional dishes, and cocktails. This page provides an overview of customer ratings and reviews for Maggiano's Little Italy locations, helping diners understand the typical dining experience and service quality.
Maggiano’s Little Italy Reviews
3.0
4 reviews
What Shoppers Say About Maggiano’s Little Italy
Created with AI, based on recent reviews
Maggiano's Little Italy receives sharply divided feedback from shoppers. Satisfied customers praise the restaurant for consistent food quality, attentive service, pleasant atmosphere, and strong value. They describe returning regularly and being impressed by the overall dining experience, particularly at certain locations like the Vegas fashion mall location.
Negative reviews highlight significant service lapses. Complaints include long waits despite empty dining rooms, staff inattentiveness after seating, and inconsistencies in food presentation details (such as pre-ground seasonings and frozen rolls served without proper accompaniments). One long-time regular noted a decline in standards at a Boston location despite 15 years of positive visits, suggesting possible operational inconsistency across locations.
Customer Reviews (4)
Sorted by: Most recentPatricia M.Apr 26, 2025
We're regulars at the Boston location, visiting from about 40 miles away whenever we're in town. For 15 years we've had great experiences there, but yesterday was disappointing. The lunch service started okay, though the salt and pepper were pre-ground instead of fresh cracked, and we had to request butter or oil to go with the frozen dinner rolls. My husband's Minestrone soup (only about 5oz for $11) came with his entree. He ordered the Shrimp Alfredo for $31, which unfortunately tasted like a flavorless watery white sauce with barely any cheese, and the shrimp were rubbery and bland despite being a small portion. My friend and I both ordered the lunch combo with caesar salad and half chicken parm sandwich. The salad was only a few bites of wilted, browning lettuce that looked like leftovers from the previous night. The sandwich was similarly tiny, featuring dry frozen-breaded chicken between three pieces of those same stale frozen rolls from earlier. The thick fries that came with it could have been passable, but they were covered in raw sesame seeds that weren't even toasted. We had to ask for ketchup and wait a while to get it.
David K.Mar 29, 2025
Had a really frustrating experience with the management here. The hostess kept my family and me waiting for half an hour even though the place was basically empty. When we finally got seated, another 20 minutes went by with absolutely no one checking on us. I eventually went up to a waiter to find out who was supposed to be helping us, and he just shrugged and said he had no idea. We decided to leave without eating.
Rebecca T.Jul 10, 2024
This place consistently delivers amazing dishes and the staff really knows how to treat customers right, which keeps us coming back.
Maggiano’s Little Italy Review FAQ
What is Maggiano's Little Italy's average rating?
Maggiano's Little Italy is rated 3.0 out of 5 based on 4 customer reviews on RetailCoupons.com.
What do satisfied customers praise most about Maggiano's Little Italy?
Positive reviewers consistently highlight food quality, knowledgeable and attentive staff service, pleasant dining atmosphere, quality cocktails, and good value for the price. Several customers mention being regular, repeat visitors.
What are the main complaints in negative reviews?
The most common complaints involve service delays, including long waits for seating in uncrowded restaurants and extended periods without server attention after being seated. Some reviews also mention minor quality inconsistencies, such as pre-ground seasonings instead of fresh cracked and frozen bread rolls.
Do reviews suggest service quality varies by location?
Yes. Reviews reference different Maggiano's locations (Boston and Vegas) with notably different experiences. One long-time Boston customer noted a decline in standards, while the Vegas location received consistent praise, suggesting service and quality may vary across different restaurant locations.
Would reviewers recommend Maggiano's Little Italy?
Positive reviewers explicitly mention returning regularly and being satisfied, indicating a recommendation. However, the sharply divided ratings suggest the recommendation depends heavily on location and current operational consistency.