Fleur du Mal Reviews

Terrible experience all around. I tried calling their customer service line repeatedly and got nothing but silence. Email responses never came either. I had an issue with a misdirected package from the shipping carrier, told the company about it, and heard absolutely nothing back for days. So I filed a dispute through my card issuer. Then they finally reached out and said they'd only help if I dropped the dispute. I complied and called to cancel it, but after that they completely disappeared on me. Two weeks later, still no resolution and no communication. I had to call my credit card company again to reopen the case. This whole ordeal was a complete waste of my time. Do yourself a favor and think twice before ordering.

International customers, watch out. Their exchange process is anything but simple. If you order the wrong size, you're on the hook for the initial shipping cost, plus a handling charge to send it back, then another fee for the replacement to arrive. That adds up to about 30 euros extra just to get something that fits properly. It's really disappointing.

Bought a bra that was three times the price of similar options elsewhere because I needed a specific color. Big mistake. After providing my email, I've been bombarded with marketing emails, text messages, and ads popping up constantly when I browse. Their advertising is relentless. Some items are cute, but the pricing is just outrageous for what you get. Bras running 200 dollars and plain dresses at 400 dollars? That's way too much. You can find similar quality lingerie at other brands like Etam for a third of the price. I've been getting ads every single day since my April purchase and I still can't locate an unsubscribe option. Not coming back to this store.

Been a loyal customer for years, but lately things have really gone downhill. The fabrics feel cheaper now, and the designs have gotten way too gimmicky. I'm talking tomatoes, pasta shapes, and horse imagery printed on low-quality polyester. That's nothing like what the brand used to stand for. They've traded in their elegant, classic vibe for something totally different. The fit is inconsistent across styles, especially around the bands. Plus everything feels available everywhere now since they're constantly promoting influencers wearing their stuff. My last order took a week just to ship to Australia after I placed it. Whenever I need a refund, it drags on forever and I always have to chase them down myself. The brand just isn't what it was. Some pieces are still decent, but I'm honestly thinking about shopping elsewhere. Maybe my wallet will thank me anyway.

Mixed feelings about this one. I've shopped here regularly and mostly loved it, but over the last year or so something's changed. The way they used to pack things with care has disappeared. Silk pieces that used to arrive smooth and ready to wear now show up wrinkled and creased. Spending hundreds of dollars only to receive something crammed into a box is frustrating. The rewards program isn't as valuable anymore either. They seem to be cutting corners and trimming costs while keeping prices exactly the same. Colors also look much brighter on their site than they do in real life.

I really like what this brand stands for and have been ordering from them since 2020. But my latest purchase made me realize the quality has started slipping. The colors look way more vibrant on their website than they actually are, which makes me think they're using filter enhancements for marketing. On top of that, my clothes arrived all crumpled and bunched up. I've been happy with previous buys, but I don't think I'll be ordering again after this.