Lorex specializes in video surveillance products including doorbell cameras, DVRs, and connected security devices. This page aggregates customer ratings and reviews from shoppers who have purchased from lorex.com, helping you understand real user experiences with their products and service.
lorex.com Reviews
2.0
3 reviews
What Shoppers Say About lorex.com
Created with AI, based on recent reviews
Lorex products have generated consistently mixed to negative experiences among shoppers, with the most significant complaints centered on product support and reliability. Multiple reviewers report that devices drop offline or lose support without clear explanation, while others describe severe performance issues including poor motion detection, delayed notifications (sometimes 5 minutes or longer), and connectivity problems. Technical support interactions have been frustrating, with shoppers describing unresponsive app support channels, lengthy troubleshooting processes, and unclear explanations for why devices lose cloud connectivity despite manufacturer claims.
The pattern across these reviews suggests systemic issues with both hardware reliability and customer service responsiveness. Shoppers have encountered problems even with devices still in original packaging and supposedly running the latest firmware, and attempting to resolve issues through official support channels has proven difficult and time-consuming. These recurring problems with core functionality (motion detection, notifications, connectivity) and support availability appear to be the primary drivers of the low ratings.
Customer Reviews (3)
Sorted by: Most recentDerek M.Apr 9, 2026
Bought two DVRs from this company and both got dropped from support with no real explanation. The newer one came straight from the factory, still in the original packaging, and their literature literally said it could connect to the cloud. Sure, I waited a bit to set it up, but that shouldn't matter. When I called their tech support, half the staff was hard to understand, and the other half just left these awkward pauses after every sentence I spoke. I'm not making six figures here. I can't afford to dump thousands into some fancy surveillance system. If you're a regular person looking for something mid-range, think twice about Lorex. They'll tell you your DVR is no longer supported even though the box says there's no reason it shouldn't work anymore.
Tom R.Nov 10, 2025
Honestly, this has to be the worst video doorbell I've dealt with in years. Even with what they claim is the newest firmware installed, it barely picks up any motion and the alerts are basically useless. The notifications to my phone can take 5 minutes or longer to show up, sometimes not at all. My internet is solid at over 100 Mbps download and 35 Mbps upload, but apparently that's somehow not enough for this thing. Getting it set up through their app was a nightmare and took multiple tries. I spent over an hour on the phone with their tech support trying to troubleshoot, but nothing worked. After struggling with this for a week, I decided it wasn't worth the frustration and removed the whole setup. Switched to a different brand instead. Really wish I'd looked into customer reviews about Lorex before I spent my money on this.
Lisa K.May 22, 2023
My doorbell camera keeps dropping offline and I can't get it to stay connected. I tried reaching out through their app for technical support multiple times, but nothing happened. Eventually I had to email them, and they sent me a phone number to call. When I called, they asked a ton of questions about what I purchased and when. Then they asked for the serial number, which is on the back of the doorbell. I explained the camera is already mounted to my house. I asked if there was any other way to get that information since they obviously already know what I bought. Nope. Their answer is I have to take the whole thing off the wall, snap a photo of the serial number, and send it to them before they'll even try to help. It doesn't make sense to me why this info isn't already in their system. They've got all my personal details for billing purposes, but they somehow don't have a record of the product I purchased using my receipt number?
lorex.com Review FAQ
What is the average rating for Lorex, and how many reviews have been submitted?
Lorex is rated 2.0 out of 5 by 3 shoppers on RetailCoupons.com. The current review sample shows ratings distributed across 1-star, 2-star, and 3-star categories with no higher ratings present.
What are the most common complaints about Lorex products?
The primary complaints involve devices dropping offline or losing cloud support unexpectedly, poor motion detection performance, significantly delayed push notifications (often 5+ minutes), and connectivity issues. Shoppers have also reported difficulty reaching responsive technical support through the app, requiring escalation to phone support.
Are there issues with product support at Lorex?
Yes. Multiple reviewers report unresponsive support channels through the app, unclear explanations for support termination, and lengthy troubleshooting processes when contacting support by phone. Some customers felt support staff was unhelpful or asked excessive questions about purchase details before providing assistance.
Do shoppers recommend purchasing from Lorex?
Based on current reviews, recommendation levels appear low. The sample does not include any 4 or 5-star ratings, and the 1 and 2-star reviews describe serious functionality and support issues that would concern potential buyers.
How can I write a review of Lorex on RetailCoupons.com?
After purchasing from lorex.com, visit the Lorex store page on RetailCoupons.com and submit your rating and detailed review. Share your experience with product performance, reliability, customer service, and overall satisfaction to help other shoppers make informed decisions.