Blu Dot Reviews

Four years back I bought a bunch of Blu Dot furniture for my home thinking I was getting solid pieces at reasonable prices with a trusted brand backing them. Fast forward and I'm really disappointed because a lot of those items have fallen apart from regular use. Take the Real Good Chair for example: I have 11 of them and 3 have split at the seams. The Field Chair I got never seemed fully padded to begin with, and now it's completely flat. I barely used it since it was in the bedroom. When I contacted support about fixing these things, they basically said no since my warranty period had expired. They won't even send replacement parts. I'd honestly tell anyone to skip Blu Dot because the furniture just doesn't hold up.

Absolutely terrible experience. Not only did customer service never get back to me, but the delivery company didn't even show up. I'm still fighting to get my item delivered.

Had a really bad experience with their customer service team. I own several of their furniture pieces but I'm done buying from them after this.

Would give a lower rating if I could. They told me the rest of my order would arrive in September. Well, it's way past that and there's been nothing delivered, no updates, and no money back. Turns out my furniture went to someone they thought was more important. I won't buy from them again. I've tried emails and phone calls. Nothing back.

Ordered a 98 inch Esker sofa and when it arrived fully assembled, there was no way to fit it through my building's elevator. The movers mentioned this happens with that size all the time. I called Blu Dot and explained the situation. They basically said it's my problem, which I guess has some truth to it. So I offered to swap for a smaller version if they waived the 10 percent restocking fee, since it never actually made it to my apartment and I'd already lost 200 dollars on shipping. They refused. Will I ever shop there again or tell anyone to shop there? Absolutely not.

Spent over 4 grand on a table that's now 3 months behind schedule and nobody's reaching out with updates unless I'm the one chasing them down. Every time I call, they act like they don't know what I'm talking about, which is honestly funny. Worst purchase ever. Will never order from Blu Dot again. Think about it this way: in 3 months I could have flown to Portugal, had a custom table built from scratch, shipped it back in a container, and still gotten it faster than these guys. Absolutely unbelievable.

Our sofa developed an issue while still under warranty. The customer service team was great to work with and sent a replacement really quickly. Not sure why I see such negative reviews from others, but honestly this company gave me better support than Crate and Barrel, Pottery Barn, or West Elm. Really impressed with how they handled everything.

The furniture designs are actually really nice, but the website is a nightmare to use. They should show different sizes right where you pick your colors and materials. We were looking for counter stools and somehow ended up ordering bar stools instead because the website shows the same product twice on one page and it was super confusing. I bet a lot of other customers make this same mistake if they don't examine every detail before checking out. When we contacted customer support about fixing it, we were so unhappy with how they handled things. They slapped us with a 10 percent restocking fee and refused to cover shipping costs. There's no real exchange option either. The site just needs a complete redesign. Now we're not even sure we want to place another order. This whole first experience has been incredibly disappointing.

Would have absolutely avoided this company if I'd known what a nightmare dealing with them would be. Seriously, be prepared to wait half a year or more for furniture, and then cross your fingers that the carrier actually gets it to your door. I'd never order from them again. My sofa took over 5 months to arrive. They claimed it reached the warehouse and would show up on August 11, but then pushed it back to September 16. Honestly, I don't even trust they'll deliver by then. This is ridiculously unacceptable. After looking at other customer feedback, I'm definitely not alone in this. This business really needs someone to step in and straighten things out.

Recently outfitted a whole 2-bedroom apartment in Brooklyn and shopping at Blu Dot was one of the best parts of the experience. They got my stuff shipped out fast and everything I received was great quality. Felt like I was getting real value for my money. Want to especially shout out the Li'l Something Side Tables made of wood and metal, they went together super easily and are rock solid. They'll be simple to take apart when I move and honestly I think I'll have them forever. Too many of these newer online brands look good in their ads but then you get the actual furniture and realize there's no quality control and you feel ripped off. But Blu Dot is legit, you get actual solid furniture that works.