Pelican Products Reviews

We've had our cooler for almost a decade and absolutely love it. When the handle recently snapped, I honestly thought that was the end of it since we were way past warranty. But when I called them, they responded quickly and shipped out replacement handles with no cost to us. I was blown away by how easy the whole thing was. Really shows they care about standing behind their gear. We're definitely sticking with this brand.

Ordered from their outdoor division and their website suggested downloading their mobile app for order tracking purposes. The app required access to my email information in order to work. When I went to fill out their feedback form to express concern about this, their security verification kept blocking my submissions with an error message. It's odd that the same verification system worked fine when I was trying to pay for something.

Was looking for a specific case model and found what looked like an amazing deal on their main website, showing a marked-down price from over three hundred to seventy bucks. Clicked through and suddenly the full price was back. This was happening right on their own site, not some third party seller. That kind of bait and switch is not cool.

The actual products are solid, but dealing with their customer service is a nightmare. Picked up a case for a new phone and the holster component fell apart pretty quickly. Since they don't sell that part separately, I had to go through a whole ordeal to get a replacement case with a new holster. They did eventually send it, but man, what a hassle that was.

Got this cooler as a Mother's Day gift and was really pumped about it. I had spent hours researching online, watching videos and comparing different models, and this one seemed perfect for keeping drinks cold during our kids' sports events. Unfortunately, once I got it home and loaded it up with ice, the ice was completely gone within a day. I tried different ways of packing it but nothing helped. Really let down by how it performed, especially after all that research and money spent.

Stopped by the store and had a wonderful experience. The staff member working that day was fantastic and made sure I got everything I needed. Really impressed with how they treat customers there.

This is the worst experience I've had in a while. If I could give a lower rating I would. Management doesn't show up or put in the effort consistently, and when they do decide to work they're basically useless. The whole operation is a mess.

Wanted a specific color and it was unavailable when I ordered. The next morning it became available, so I called to cancel and switch to the one I actually wanted. They refused, saying it would be too much hassle to manually update my order. I picked this brand over competitors specifically because it's made in America and I thought the service would be better. Needless to say, I was wrong about that.

Their warranty team basically accused me of lying and being dishonest. I bought a phone case and the clip kept breaking, so I ordered a replacement online and got a receipt as instructed. Turns out the retailer I bought from doesn't officially carry their brand according to them, so they said I can't get another replacement under warranty even though I showed them proof of where I purchased it. They only sent me one case as a one-time exception and refused to help further.

They took payment and essentially disappeared. If anything goes wrong, they don't care and that's your problem. Really disappointed with how they handle customers, especially those of us serving in the military. Their approach to service is unacceptable.