Luby's is a cafeteria-style restaurant chain that serves classic American comfort food. This page aggregates customer ratings and reviews for Luby's locations to help you understand shopper experiences before visiting or ordering.
Luby’s Reviews
1.0
3 reviews
What Shoppers Say About Luby’s
Created with AI, based on recent reviews
Luby's receives consistently negative feedback across all three available reviews, with shoppers reporting significant operational and quality issues. Customers describe missing items from orders, particularly at the Tomball Parkway location in Houston, along with concerns about food quality and portion sizes. One reviewer reported paying over $100 for a gift card in November that never arrived, with no response to multiple attempts to contact the company through email and phone calls.
Beyond fulfillment problems, reviewers express disappointment with the overall dining experience. Complaints include bland food relative to pricing, inflexible staff responses to menu customization requests, and an atmosphere of unspoken restrictions. One long-time customer noted that Luby's was once a destination they looked forward to visiting, suggesting a decline from the chain's historical standards.
Customer Reviews (3)
Sorted by: Most recentPatricia M.Nov 9, 2025
Our family is done with the Tomball Parkway location in Houston for good. Every single order seems to be missing something, and my father has had the Chicken Fried Steak twice now without the gravy. On top of that, it's mostly breading and barely any actual steak. It's disappointing because Luby's used to be somewhere we actually looked forward to eating, but those days are long gone.
Jennifer P.Nov 17, 2023
I ordered a physical gift card in early November and paid over $100 for it. That was months ago and it never showed up. I've tried reaching out multiple times through email and phone calls with zero response from anyone at the company. There's no tracking information, no follow-up, nothing. I've lost faith in their ability to deliver and would really appreciate getting my money back since I don't plan on giving them another chance.
Michael K.May 22, 2017
This restaurant chain is clearly struggling and seems to only care about their oldest customers. The food tastes pretty bland for what they're charging you. What really gets me is all these unspoken rules they have that they don't tell you about upfront. Want red beets on your salad? Good luck. The staff gets genuinely mad when you ask for things outside their secret menu, which is ridiculous. Customer service is basically nonexistent, and if you try leaving feedback on their website, it just disappears into the void. Honestly, go somewhere else.
Luby’s Review FAQ
What is the overall rating for Luby's?
Luby's is rated 1.0 out of 5 based on 3 customer reviews on RetailCoupons.com. All current reviews reflect one-star ratings.
What are the main complaints about Luby's?
The most frequent complaints center on incomplete orders and missing items, long wait times for delivery on gift cards without company follow-up, bland food quality relative to pricing, and staff resistance to reasonable menu customization requests.
Are there any positives mentioned in the reviews?
While current reviews are predominantly negative, one reviewer mentioned that Luby's had historically been a location their family looked forward to visiting, indicating the chain may have declined from its past standards.
Do customers recommend Luby's?
Based on available reviews, customers do not recommend Luby's. One reviewer explicitly stated their family is done with the Tomball Parkway location for good, and others expressed loss of faith in the company's ability to deliver service and quality.
How can I share my own Luby's experience?
You can submit a review on RetailCoupons.com by visiting the Luby's store page and clicking the review submission option. Share details about your specific location, what you ordered, and your experience to help other shoppers make informed decisions.