SaltwaterAquarium.com Reviews

I know another bad review probably won't help much considering how many negative ones are already out there. Bought an algae scraper on March 6 and it still hadn't arrived by March 23. Even worse, USPS tracking shows it's stuck and has no estimated delivery date. Most companies would've immediately credited me for the charge from March 6. This place wants me to wait another 10 days before they'll consider sending a replacement or offering a refund. That's ridiculous.

The customer service here is really bad. Products are falsely advertised and they won't help fix it. Want to return something? That'll cost you 15% of the price. Terrible company, terrible support. Just go somewhere else.

If I had to describe this company in one word, it's awful. They lost my business for good. I will never shop with them again.

I ordered six algae-eating catfish and got five catfish plus one guppy. When I contacted them about the mistake, I asked them to either send what I actually ordered or at least a replacement catfish. They just refunded me $3.20 instead. Absolutely terrible service.

Ordered a couple porcelain crabs based on search results showing them as anemone-hosting varieties. The product photos clearly showed anemone crabs that supposedly host anemones for display purposes. What arrived were regular porcelain crabs that hide under rocks and never come out. Sent three separate emails to their sales team requesting help, and they never offered any solution. Avoid this retailer. They use misleading product descriptions and won't take responsibility for what they sell.

Bad customer service and dead merchandise. They sent me chaeto algae that was already gone and wouldn't do anything about it. Skip this place and find someone else. This is not a trustworthy business.

Not only have I been waiting four months without getting my items, but the company isn't doing anything to fix it. They don't answer emails and ignore messages through their contact form.

This was a total miss. I purchased a salinity testing device that showed up without any of the calibration liquid included. Don't believe what they say about their products. Their technical support team is awful.

This company does okay with non-living supplies and tank starter products. But I'd warn anyone against buying corals from them. They list large green rock flower anemones in the 3 to 5 inch range with photos that look incredible, even using a stock picture. I ordered two of them. I already have well over 30 rock flowers established in my tank. What got shipped were pale, colorless specimens that only opened to about 1.25 inches at most. I've even tried feeding them since receiving them, and neither has grown any bigger. I tried reaching out through the text number on their website and got nothing back, no acknowledgment whatsoever. Really poor customer service for not even responding via text. My local fish shop told me to do a chargeback. That's not who I am as a person. I'd rather warn others to skip this store. If they think making $70 off me was worth the misleading ads and refusing to make it right, I'm totally fine spreading the word so they lose future sales.

Customer service treating this like a joke. The power supply for my pump looked used when it came. The pump itself had fault lights right out of the box. I sent everything back and they only returned the pump. No power supply, no controller, nothing else.