bathandbodyworks.ae Reviews

I'm really let down by their customer service. Hands down the worst I've dealt with in Dubai. The staff just didn't seem professional and didn't know what they were doing.

I ordered something but it went to the wrong address. I've reached out to customer service four separate times, and every single time they ask for the same information all over again: my address and phone number. Then they say they'll look into it and disappear. During my most recent call, the rep claimed my order was delivered, so I asked to see proof. They sent a signed note showing the package definitely went to a wrong location. Even with that evidence, they asked me like four more times if I was sure I didn't get it. How would I receive something that was clearly sent somewhere else? Eventually, same old story, they said they'd pass it along to management. Four days later, still no word. It's been almost three weeks since I placed the order. And this wasn't some small purchase either. I spent close to four thousand dollars and they couldn't care less that it went to the wrong place. Really frustrating experience.

Had a poor experience with a cashier named Mabel at the DSO location. She could really use some training on how to treat customers with respect and friendliness. It was disappointing to deal with her.

The fragrances here are amazing and I'm sticking with bath and body works. Really pleased with everything.

Ordered from Bath & Body Works online and it never made it to me, even though the tracking said DELIVERED. I updated my address before ordering and confirmed it was right during checkout, but the package went somewhere else anyway. When I called for help, the customer service rep was hostile and kept saying it was my fault, despite me explaining that I'd verified my address. He even told me to check the wrong location, which I did, and the people there said they didn't get anything. This whole thing has been really upsetting and disappointing. I've always been a loyal customer and never had problems before, but the way they handled this is unacceptable. I'm hoping they'll either send my items to the correct address or give me my money back for what I didn't receive.

Amazing service from the staff at the Al Grair mall location, especially this employee named Mercy. She really went above and beyond and was so helpful and friendly. The whole experience was wonderful. She truly loves what she does. Much appreciated!

Terrible experience with their support team and how they handle complaints. Seems like they're not genuinely concerned with helping customers, just pushing products on sale since items at regular price won't move.

They charged me for my purchase but then canceled the order without sending my refund. It's been over two weeks and still nothing.

Been really satisfied with Bath&BodyWorks Dubai in the past, but this last purchase was a total letdown. My order shipped out but hasn't arrived after a week, and the delivery company keeps changing the expected date. Plus they're impossible to get ahold of. Bath&BodyWorks needs to take a closer look at who's handling their shipments and maybe find a better option.

When you shop directly from a store, whether online or in person, you expect new items that meet standards. It's a problem when a store says something is normal when clearly it isn't. I grabbed nine body mists on sale and was really disappointed when they arrived with inconsistent amounts inside, looking like they'd been used. The issue isn't quality really, just that the bottles weren't full, but they insisted this is standard, which it absolutely isn't. Anyone else who buys from here regularly notice this too? Also, I shopped online for the convenience factor, but their exchange, return, and refund options are really inconvenient. They want you to physically bring items back to a store for a refund. There's no location close to me. Traveling there would cost as much as the items themselves. When I explained this, they said there's nothing they can do and it's just their policy. Wanted to leave this review so others like me who shop online know what they're getting into.