Hopper is a travel booking platform that helps shoppers search and book flights and vacation packages. This page gathers verified customer reviews and ratings to help you understand what past users experienced with the service, including standout strengths and common frustrations.
Hopper Reviews
3.6
19 reviews
What Shoppers Say About Hopper
Created with AI, based on recent reviews
Hopper is rated 3.6 out of 5 by 19 shoppers, with reviews sharply divided between five-star and one-star ratings. Positive reviewers appreciate the platform's flight and travel booking capabilities, though specific praise is limited in available feedback. However, the majority of recent reviews report serious concerns about customer service responsiveness, hidden fees that only appear late in the booking process, price-lock features that charge fees even after cancellation, and disputes over refunds and cancellations. Multiple shoppers describe feeling misled during booking, ignored when contacting support via email, and frustrated by a company policy requiring phone calls for issue resolution. Several reviewers report losing significant money due to booking cancellations not being processed or refunds not being issued as promised.
Recurring complaints center on the opacity of total costs before payment entry, the aggressive promotion of non-refundable price-lock services, and customer service that shoppers say consistently sides with travel suppliers rather than customers. Reviewers note that the company has refused to acknowledge system errors even when provided screenshots, and cancellation procedures appear unclear or ineffective despite being completed through the app as instructed.
Customer Reviews (19)
Sorted by: Most recentBrandon L.Mar 19, 2026
Paid extra for VIP service and got absolutely nothing out of it. Completely pointless. They always side with the travel company instead of taking care of customers. When I reached out, Hopper told me they could help but only if I called them, even though I'd already sent seven emails they straight up ignored.
Timothy B.Mar 12, 2026
DO NOT USE, THEY OUTRIGHT 'LIE' WHEN YOU HAVE AN ISSUE AND MISLEAD YOU DURING THE BOOKING PROCESS. TERRIBLE OUTFIT, GO STRAIGHT TO YOUR SUPPLIER AND ONLY USE THEM TO GET A PRICE. I've been disputing something for a while and they refused to admit their system had issues even when I sent screenshots. Their only response was a document with terms and conditions that weren't even shown when you go to confirm and pay. They offered me fifty bucks and never acknowledged the real problem with their system, which bothered me way more than the money. Absolutely horrible support. UPDATE: Their response below is more of the same nonsense. They haven't dealt with the actual issue or given any real proof that their system works fine. This whole thing frustrates me more than it should. DO NOT USE TWO MORE EMAILS SENT ASKING TO ACCEPT THEIR OFFER AND STILL NO RESPONSE. PLEASE SETTLE THIS. LATEST UPDATE: Now they're saying everything's resolved and just closed my ticket without paying what they agreed to. UNBELIEVABLE.
Robert C.Mar 11, 2026
The app seems designed to trick you into paying for a non-refundable price lock feature, and you can't see what your total cost actually is until you enter your payment info and go all the way through their booking process, where they tack on extra fees and taxes. I thought I canceled my reservation but lost the lock fee anyway, and they never sent me a confirmation email about it. Update: I toned down some of my complaints and added a star because their support team got back to me quickly and fixed the issue. However, this is the second problem I've had, so I'm uninstalling and won't be coming back.
Jennifer K.Jan 17, 2026
Customer service here is terrible now. Used to be decent, but honestly it's gotten so bad I'd skip this app entirely. Just find something else.
Monica H.Jan 15, 2026
WATCH OUT before you use this company. Got totally taken advantage of and even paid for travel insurance on top of it. Got given the runaround and got zero support. They claimed we didn't follow their cancellation rules. Said it had to be done through the app, so we did it, but we lost everything! Total RIP OFF!!!
Kevin M.Nov 22, 2025
Ended up losing over a thousand dollars because they never actually canceled my booking. They also never paid back what they said they would. By the time I caught the mistake, it was way too late to get my money back.
Nicole S.Nov 17, 2025
Booked a hotel through the app the normal way. When I got there, the place wasn't even there anymore. Turns out it had new owners and a different name. I asked if I could at least book somewhere else instead, but they said no. Apparently there was no reservation in their system and they refused to refund me because of their no refund policy. So even though I paid for a hotel that doesn't exist, they kept my money. Basically if they decide to take advantage of you, there's nothing you can do about it.
Michelle R.Dec 25, 2024
Got my flights booked at prices way cheaper than other sites and had zero issues. Only downside is they limit you to direct flight options only.
Christopher D.Jun 24, 2022
I'm a big fan of Hopper! I've been using them constantly for over six years now and honestly only had one problem the whole time, and they took care of it super fast.
Hopper Review FAQ
How is Hopper's rating calculated?
The 3.6 rating is an average of all customer reviews submitted to RetailCoupons.com. The rating distribution shows that 19 shoppers rated their experience, with the majority giving either five stars or one star, indicating polarized customer experiences.
What do shoppers praise about Hopper?
While specific positive details are limited in recent reviews, some shoppers have given five-star ratings, suggesting satisfaction with certain aspects of the platform's booking service. However, current reviews emphasize travel-booking functionality rather than standout customer service features.
What are the most common complaints about Hopper?
The most frequent complaints involve hidden fees and taxes that only appear after entering payment information, aggressive upselling of price-lock features that charge even after cancellation, poor email support and long response times, unclear cancellation procedures, unprocessed refunds, and customer service that shoppers feel prioritizes the travel company over the customer.
Do shoppers recommend using Hopper?
Recent reviews are overwhelmingly negative among one-star raters, with several recommending shoppers bypass Hopper entirely or use it only for price comparison before booking directly with suppliers. The stark division between five-star and one-star ratings suggests that experiences vary significantly by situation.
How can I write a review for Hopper on RetailCoupons.com?
After using Hopper's booking service, you can share your experience by submitting a rating and review on this page. Honest feedback about customer service, hidden fees, refund processes, and booking clarity helps other shoppers make informed decisions.
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