Iberia Lineas Aereas Reviews

I booked flights with BA that were transferred over to them. It was London to Madrid then Madrid to Orlando, and the same on the way back. I made 36 seat reservations for 9 passengers costing £721.98. They charged over £2100 for more than 100 seat reservations without my approval. Getting a refund is basically impossible. The phone staff hang up on you and tell you to file a complaint online instead. I still haven't gotten my money back. I'm over £1400 overdrawn at my bank and they clearly don't care.

I purchased a flexible return ticket from Ecuador for around £1200, with the return portion costing approximately £500. When I cancelled my return flight, Iberia's terms said I'd get a full refund. A month later, they only refunded £40. I've had multiple phone calls where reps told me this was wrong but couldn't tell me what the correct amount should be. Eventually I got an email saying £40 was all I was entitled to. If you're buying a flexible ticket from this airline, definitely take screenshots of each flight's price before you buy, because they might try to underpay you. Having proof of what you paid will help.

I wish I'd checked reviews before booking my husband's flight. I had cheaper options available but chose them because they're the national carrier and I thought that meant quality. So far his flight got cancelled, he was kept waiting for hours before they finally gave him a bus to a mediocre hotel, so he just grabbed a taxi and paid for his own. When he arrived today, his seat was downgraded with zero notice or apology. No customer service at all. He's stuck on a 10-hour flight in a seat he'd normally get free, let alone paid thousands of euros for. It's disgusting. This is what a poorly managed established brand looks like and if they keep operating this way they'll either shut down or need a government bailout. Skip them and book with airlines that actually value your business.

The online check-in process is really frustrating.

I'm very upset about my suitcase that went missing on my flight from Doha to Madrid on August 1st. When I landed, they told me it would arrive within a day or two. It's been four days now and I still don't have it. Every time I call, they say it's on the way but no one gives me real updates or tells me which delivery company has it. I'm only in town for nine days and I've already spent almost half my trip without my bags. This is completely unacceptable and I need immediate help and answers.

Don't use this airline. They're the worst. I had a problem with my ticket and called customer service asking for a refund. The agent wouldn't communicate with me. I tried really hard to discuss the refund but they put me on hold and the call dropped. Every time I try calling back their line is always busy so I can't get my money back. This is wrong and I've lost money because of it. Total ripoff.

My return flight got cancelled within 30 minutes of me booking it even though the flight was still available for booking. Twitter support was painful and they directed me to call customer service which was equally confusing. They refused to rebook me and said I'd have to find another flight myself. They assured me I'd get a refund but I haven't seen it yet, and I've reached out many times. Working with them was frustrating and unhelpful. Their business doesn't seem to care about customer service and I won't be using them again.

Booked a return flight with Iberia and they cancelled it just 30 minutes later, even though I could see the same flight was still being offered. Trying to reach them on social media was frustrating, and they told me to contact their phone support which was confusing. Instead of rebooking me, they said I'd have to find my own replacement flight. They promised a refund but I've never received it despite following up multiple times. Dealing with Iberia was such a hassle and their customer service wasn't helpful at all. I definitely won't be flying with them again.

I bought a flexible flight with seat reservations. When I wanted to change the flight date, my seat reservations disappeared of course, but then they claimed they can't move those reservations to the new flight and won't refund them either. This is a scam. Be careful if you're thinking about booking with them.

I recently flew Premium Economy and Business with them on the Madrid-Lima and Lima-Madrid routes and I'm really disappointed. The entertainment systems didn't work properly on both flights, the food options were pretty limited, and the crew wasn't as helpful as expected. After I filed a complaint, the compensation they offered wasn't nearly enough for what went wrong. I had high expectations going in but they didn't deliver. The service didn't match what I paid for. This will definitely change which airline I choose going forward.