AromaTech Reviews

UPDATE: Their public response looked good on the surface, but almost four weeks have gone by with zero follow-up, no questions asked, and nothing substantive done. A company that actually cares backs up what it says with real action. Mine didn't. I'd tell anyone thinking about buying from them to go elsewhere. I spent over $300 on one of their bigger diffusers and it started turning off after just under two years. I did everything they suggested for fixing it, sent videos and pictures, exchanged multiple messages, and got told my warranty was up and they could give me 20% off something else. A company that wants you to buy more after a $300 device fails that fast tells you everything. To make it worse, my unit kept getting mixed up during customer service interactions, making the whole thing feel sloppy and uncaring. The price doesn't match the quality, and once issues pop up, the company won't support it. I've saved all the emails, and based on the product and how it was handled, I'd definitely pick a different brand.

I bought a diffuser here thinking I'd get something high quality, but instead I got really let down. Once I switched to a new phone, the diffuser quit syncing and basically became useless. A smart device that breaks after a normal phone change doesn't make sense. On top of that, it's really noisy, so sleeping near it or using it to relax isn't going to work. I reached out to their support team several times hoping they'd help fix it or swap it out, but they gave me the runaround without a real answer. It seemed like they just wanted me to go away rather than stand behind what they sell. I also left a review on their site that never showed up. Their site only displays four and five star ratings, which makes you wonder if they're hiding bad feedback. Based on everything that happened, I can't suggest buying this or dealing with their support team.

My first diffuser gave up in less than six months, and the second one made it about a year. Overpriced garbage. Now I'm stuck with pricey oils and nothing to use them in. Skip this.

Way overpriced junk. My Ambience unit died the moment my warranty ran out. The only way they'd help was to sell me something else or push an expensive scent refill that I can't use since I have no working device. This wasn't even my first problem with the unit. I'd say skip this company because what they charge doesn't match how long their stuff actually lasts!

Rough experience. I emailed support and after their first reply, nothing. More than ten days went by without hearing anything. I followed their steps and sent them everything they asked for but got silence.

The scents are nice, and honestly that's the only good thing about this business. Their $300 diffuser I bought broke after four months. I traded emails with them probably five or six times and they kept asking for more details, which I handed over. I ran cleaning cycles over and over, gave them serial numbers, and then on the sixth message they wanted a phone call to figure it out. They'd rather waste your time than just have you send the unit back with a prepaid label and get you a new one like regular companies do. Don't throw away your time or cash here.

I'm reaching out about an Aromini Mini BT diffuser I got in mid-January. After using it a bit, it quit working right. The motor stopped and there's no mist coming out anymore. When I ordered it, your website said mail-in repair was available. Turns out that's not an option anymore and I'd have to drop $50 on a new base. If you changed your support policy after I bought this, I should've been told, especially when it affects how long the product lasts and works. Suddenly switching from repairs to making me buy a new part at extra cost seems unfair and doesn't match what I was promised when I bought it. I would not tell anyone to buy from this company.

DO NOT GET THESE DIFFUSERS! I've owned two of them and each one broke within two months. The first came from Amazon and since they have a longer return window I got my money back. I liked the scent enough to try again and ordered straight from the site. Sure enough, this one gave out after the second time I filled it up. I used their cleaning stuff and followed their troubleshooting guide and nothing worked. This one died right after their one month return window closed, so now my only option is swapping it for a working unit. It feels like a setup because they make so much more cash selling scent refills, so they just keep sending you new diffusers when they break. I'm telling everyone not to buy anything from this company!!!!

DANGEROUS OILS! I bought these oils from AromaTech last month and my diffuser started leaking, which ruined furniture worth about $2000. When I tried reaching out to customer service, they said this never happens. I found contact info for their leadership team and sent emails with no replies. This is unacceptable and I need a response and reimbursement immediately!

Terrible support. They don't stick with their diffusers when they fail. You're basically on your own if yours breaks and stops working. I've bought from them multiple times over the years and every time something goes wrong, there's no help at all. They won't even let you send it in for repair. You're getting overcharged for these diffusers when there are way better quality ones available elsewhere. Given how much we've spent as a business with AromaTech and how little they care when problems happen, we're done. We won't be buying their devices or scents anymore.