Burt's Bees Baby sells organic and natural baby and children's clothing, including pajamas and sleepwear. This page features customer ratings and reviews to help you understand shoppers' experiences with the company's products and service.
Burt’s Bees Baby Reviews
1.3
4 reviews
What Shoppers Say About Burt’s Bees Baby
Created with AI, based on recent reviews
Burt's Bees Baby has received overwhelmingly negative feedback from shoppers, with a 1.3 rating based on 4 reviews. The primary complaints center on customer service responsiveness and accountability. Shoppers report unresolved issues with lost packages, refusal to process refunds or file carrier claims, inability to make exchanges, and requirements to cover additional shipping costs for returns. One reviewer noted that delivery was significantly delayed, arriving too late for its intended holiday use.
Beyond service issues, product quality concerns have also surfaced. Shoppers report that clothing runs large in size and the fabric feels rougher and less comfortable than expected. The combination of poor customer service resolution, restrictive exchange policies, and product fit and quality issues has left reviewers frustrated and dissatisfied with their purchases.
Customer Reviews (4)
Sorted by: Most recentJennifer K.Jan 26, 2026
Never received my order and got zero help. My package never showed up, and the company refused to refund me or send a replacement. Their solution was basically telling me to contact the postal service myself and file a claim. This is unacceptable.
Lisa C.Aug 5, 2025
Extremely frustrated with how customer service handled my situation. They came across as unhelpful and frankly rude, which I didn't expect. My package got lost in transit with FedEx, and when I contacted them, they said only the seller can file a claim. So I reached out asking customer service to file it and process my refund. They told me I'd have to wait fifteen days, which feels unreasonable since the package is clearly lost.
Rachel M.Mar 24, 2025
Disappointing customer service experience. I bought Easter pajamas during their sale for my kids, but they ended up being too big. When I asked about swapping them for a smaller size, I was told exchanges aren't available. Instead, they wanted me to send everything back and purchase a new pair at regular price, plus cover extra shipping costs just to get the right size.
Sarah T.Dec 24, 2024
Really let down by the whole thing, from the product to the delivery. I ordered Christmas pajamas on December 3rd and didn't get them until December 23rd, which was way too late to enjoy them throughout the month. I got six matching sets for the whole family. The fit runs huge, and the fabric feels rougher and less comfortable than I expected. I'm pretty sure I won't be ordering their PJs again.
Burt’s Bees Baby Review FAQ
What is the overall rating for Burt's Bees Baby?
Burt's Bees Baby is rated 1.3 out of 5 based on 4 customer reviews on RetailCoupons.com. The majority of reviews are one-star ratings.
What are the main complaints about Burt's Bees Baby?
Shoppers consistently cite poor customer service as the primary issue, with complaints about unresolved lost packages, refusal to process refunds, unwillingness to file carrier claims, and inability to make exchanges. Additionally, reviewers report that clothing runs large and the fabric quality is rougher and less comfortable than expected.
Are there issues with shipping and delivery?
Yes, multiple reviewers report significant shipping problems. Complaints include packages that never arrived, lost shipments with no resolution from customer service, and at least one instance of severely delayed delivery (arriving three weeks after order for a December holiday purchase).
What is Burt's Bees Baby's exchange and return policy according to reviews?
According to customer feedback, the company does not offer exchanges. Shoppers who need different sizes must return their items and purchase new products at regular price, plus cover additional shipping costs, rather than simply exchanging for a different size.
Should I shop at Burt's Bees Baby based on these reviews?
Based on the review data available, shoppers have expressed significant dissatisfaction with both the shopping experience and customer service responsiveness. If you choose to shop here, be aware of the restrictive return and exchange policies and the reported sizing and fabric quality issues before making a purchase.
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