Brother Canada Reviews

Absolutely awful customer service. There's no phone support available, only chat. And here's the kicker - they'll disconnect you if you take more than thirty seconds to type a response, even though they take forever between their own replies. It's ridiculous. They even want you to pay for a faster support tier. They have zero respect for anyone's time.

I had a Brother sewing machine and the speed control was so bad I could barely use it without the hand crank, which made everything super annoying. The whole thing feels like it's on the budget end of their product line.

Their printers and ink cartridges are terrible - especially the ink which costs way too much for something so low quality. When I called to complain, I think I got transferred to international support and they blamed a corrupted driver, then asked me to pay for the fix. The ink was unopened and the printer is less than a year old with barely any use. This company is dishonest. All they did was run a quick scan and wanted payment without actually solving anything.

Purchased a Brother printer less than eighteen months ago and got a toner error. Swapped in a fresh cartridge but the warning light didn't go away. Phoned their support line and after almost an hour on hold they told me I'd have to pay extra for advanced diagnostics. Super disappointed in how they handle their customers. I'm done buying from them.

Purchased a multifunction printer scanner and fax combo but I can't get the software downloaded anywhere. The technical support team is absolutely useless. I'm planning to send it back and honestly won't be buying from them again even though their hardware itself seems decent.

Their customer service used to be really great but now it's a disaster. You can't actually reach anyone, it's all automated and completely incompetent. Great products overall but some executive decided to cut costs by gutting the entire support department. Brand new printer that barely gets used suddenly won't turn on and trying to get assistance feels like climbing a mountain. My loyalty to this brand is nearly gone. HP and Epson, I'm listening because my Brother isn't helping me out here.

Can't seem to connect with their company. They sent me an email about thirty percent off toner but when I got to my cart none of the discount codes, whether ten twenty or thirty percent, would go through. I've been trying for days to get a chat window open with someone and keep striking out. Used to have no trouble ordering from them before but something's definitely changed.

I'd rate them lower than one star if I could. Please don't buy Brother gear in Canada. Their customer support is absolutely terrible. There's no phone line, no chat option either. You only get email and it can take months to hear back. I regret getting their printer. Seriously, don't make the same mistake I did.

This was hands down my worst online shopping experience ever. You can't cancel orders and getting hold of any actual person is impossible. I've already burned five hours trying to reach someone with zero luck. Shop here only if you're willing to take the risk.

Got my new printer and it came completely bare - no setup guide for connecting to wifi or my computer, and no cable included either. Spent over an hour figuring it out on my own before I had to pay someone to come install it properly. Their website is basically useless and there's no phone line to call for help. I'm seriously considering sending this back.