Focus Factor markets nutritional supplements and cognitive support products through its website. This page aggregates customer ratings and reviews to help shoppers understand real experiences with the company's products, ordering process, shipping, and customer service.
focusfactor.com Reviews
1.0
3 reviews
What Shoppers Say About focusfactor.com
Created with AI, based on recent reviews
Focus Factor has received uniformly negative feedback from shoppers, with all three reviews rating the store at one star. Customers report serious issues with customer service, including unresponsive support staff who do not reply to emails about orders. Multiple reviewers also encountered technical problems during the checkout and account verification process, such as phone number verification text messages failing to arrive and error messages that prevent account setup.
Shoppers have raised concerns about the reliability of the company's shipping and logistics operations. Reviews describe packages becoming stuck in carrier warehouses, unresponsive communication between Focus Factor and shipping partners, and what appears to be refusal or inability to resolve delivery issues even after packages are returned to the company. These combined issues with customer service, technical functionality, and order resolution have led reviewers to question the legitimacy of the business.
Customer Reviews (3)
Sorted by: Most recentJennifer T.Aug 7, 2025
The company won't answer any of my emails about an order I placed with them. They shipped my package through UPS, but whenever I attempt to access the UPS website to track it, the page just keeps loading and never actually loads even after waiting hours. Something fishy is definitely going on here.
Sarah M.Jul 29, 2025
Honestly, I'm concerned this might be a scam. The email verification works fine and I get the code without issues. However, when I try to verify my phone number, the text messages never show up. Instead I keep getting an error message that says "match the requested format" which makes zero sense to me.
Amanda R.Feb 21, 2025
Don't shop here. My package got held up in a warehouse and UPS needed to reach out to the seller for more information, but they never got a response. Eventually UPS sent the shipment back to the company, yet they refused to listen to my requests asking them to sort things out with UPS. Even though the package came back to them, they still won't give me my money back. I'm out almost $90 because of how they handled this and their awful support. I'm planning to take this further, but for now I'd strongly tell everyone to stay away from them.
focusfactor.com Review FAQ
What is the current rating for Focus Factor?
Focus Factor is rated 1.0 out of 5 based on 3 customer reviews on RetailCoupons.com. All recent reviews submitted have been one-star ratings.
What are the main complaints about Focus Factor?
The most common issues reported by customers include lack of response to customer service emails, problems with account verification (particularly phone number verification), tracking difficulties with UPS shipments, and inability or unwillingness to resolve shipping problems even after packages are returned to the company.
Are there any positive experiences mentioned in the reviews?
The reviews provided do not contain positive feedback. All three reviews are one-star ratings focused on problems with customer service, technical issues, and shipping complications.
Do customers recommend shopping at Focus Factor?
Based on the available reviews, customers do not recommend Focus Factor. One reviewer explicitly states "Don't shop here," and the overall sentiment across all reviews expresses serious concerns about the company's operations and reliability.
How are reviews for Focus Factor verified?
RetailCoupons.com publishes reviews based on submissions from customers who have made purchases. The rating distribution shown reflects all reviews received for this store. If you have had an experience with Focus Factor, you can contribute your own review to help other shoppers make informed decisions.