Shea Terra Organics Reviews

I'm done with this company. Two months after my purchase, I still hadn't received any items. I tried calling and emailing multiple times but only reached answering machines and my emails went unanswered. The customer service is essentially nonexistent, and I felt completely ghosted. It's wrong to charge people without delivering products or providing any kind of help. Adding insult to injury, they keep sending me marketing emails saying I'm their favorite customer, which is insulting. I'll never shop with them again.

I ordered and then read some of the negative reviews, so I contacted customer service to voice my concerns about the company. They got back to me within hours which was reassuring. It took about a week for my shipping label to be created, but when the package arrived, I got everything I ordered plus some extras, which was a nice surprise. The best part though is how amazing these products are for my skin at my age - everything feels so soft and smooth now. I'm planning to try as many of their items as I can afford and definitely recommend them. For clarity, I'm a real customer and wasn't compensated for this review.

I've been a long-time customer of theirs, but they've really gone downhill. My recent order arrived damaged, and the rest was returned to the company. I never got it back. I tried calling and emailing multiple times and just kept hitting answering machines with no email responses. Eventually I had to contact my credit card company to file a dispute. It's completely unacceptable to take money without either sending the items or helping customers out. They lost a loyal customer because of this.

Their customer service is awful. I had a problem with my order that was actually their mistake, not mine. I tried reaching out several different ways over a week and a half and only got one response. After I replied to that message, they stopped communicating altogether. I'm not ordering from them again.

Avoid this company at all costs. Right after I placed my order, I contacted them through multiple channels asking to cancel it, but they didn't respond for a full week by which point the order had already shipped. The rep who finally responded was extremely unprofessional and refused to send a return label, insisting I pay a 15% restocking fee. They claimed their system was down that week and they never got my messages. When I asked for a manager, the person claimed to be one, but no real manager would treat customers this poorly. Also, the product arrives in plastic packaging which causes the soap ingredients to leach into the container itself.

The company sells decent products, but their customer service is truly disappointing. After ordering from them for years, I had an issue with a defective item. I called their support team six separate times over the course of three weeks requesting a replacement, but nothing ever arrived. It's frustrating to say the least, and I can't in good conscience recommend them to anyone else anymore.

I emailed them twice in early April and heard nothing back by the end of the month. Their so-called refund policy is completely misleading because it doesn't actually allow refunds at all, just store exchanges. What's the point of having a policy if it doesn't mention refunds? They want you to accept an exchange but then ignore you for weeks or ghost you entirely when you try to follow up. Their customer support basically doesn't exist.

I ordered from them well before the holidays and got tracking info through USPS, but whenever I checked the carrier's website, it just showed the label was created with no actual shipment. I attempted to reach out at least five times using email, their chat feature, their contact form, and by calling their 800 number twice during business hours. The chat supposedly would email me back but never did. When I called the 800 number, I reached a generic voicemail that was completely full, so I couldn't even leave a message. I never heard back from anyone. With Christmas just days away and these being gifts, I had no idea if my order would ever arrive. Their customer service is basically nonexistent.

There was a problem with my initial fulfillment, but the customer service representative I reached was absolutely wonderful and did everything she could to make things right. When my order finally came through, I was thrilled. They even included sample sizes and full-size products as an apology for the delay. I'm completely satisfied with how they handled everything.