Hint is a flavored water beverage company. This page aggregates authentic shopper reviews and ratings to help you understand customer experiences with Hint's products and service, including online ordering, delivery, billing practices, and customer support.
Hint Reviews
1.5
10 reviews
What Shoppers Say About Hint
Created with AI, based on recent reviews
Hint has a 1.5 out of 5 rating from 10 shoppers, with the vast majority reporting serious issues with the company's business practices. The most common complaint involves unexpected auto-renewal charges and billing without clear warning. Shoppers describe deceptive signup practices where social media login options lead to automatic subscriptions at $30 per month, hidden in terms of service agreements. Additional complaints include unresponsive customer service (with promised 48-hour email responses not materializing), delivery failures where packages are marked delivered but never arrive, and lack of communication from the company when issues occur. One shopper who purchased through Costco criticized the product quality itself, noting the natural flavors were unpalatable compared to competitor options at lower prices.
The few positive ratings appear to be outliers in an otherwise consistently negative feedback pattern. Shoppers overwhelmingly warn others to avoid ordering directly from Hint's website due to automatic billing practices and poor customer service response times. Those seeking similar products are directed toward retailer house brands or purchasing through third-party marketplaces like Amazon or Costco, where they report better value and fewer billing complications.
Customer Reviews (10)
Sorted by: Most recentMarcus L.Dec 12, 2025
Don't sign up using your social media accounts for this. They'll charge you $30 without warning. Yeah, I fell for the clickbait, but this company should be embarrassed about how they operate. This is their trap: they make you agree to their Terms of Service when you sign up, even for the cheap option, and that includes auto-billing for a $30 monthly charge. They say they send a welcome email explaining everything, but that doesn't excuse the shady setup.
Rebecca T.Jun 18, 2025
Ordered straight from their site and didn't catch that it was set up as an auto-renewal. They didn't warn me before charging my card again, tacked on a $10 shipping fee, and then had Amazon deliver it anyway. Could have just bought it from Amazon in the first place for way less. The product itself might be decent, but their customer service is absolutely awful. I'm done with them.
Natasha D.Mar 8, 2025
Placed an order for 3 cases directly from Hint on March 4th. Four days went by with no delivery. When I tracked it, it showed delivered on March 6th, but I never got it. The tracking info then said the package got damaged during shipping and the seller told them to throw it out. Nobody from Hint or the carrier bothered to reach out and let me know what happened.
Thomas B.Aug 15, 2023
Got this from Costco and it was disappointing. The natural flavors are the worst I've ever tried. Honestly, plain tap water tastes better. If you want something similar, grab Walmart's house brand natural flavored water instead. You'll get more than twice the product for the same price.
Samuel P.Aug 10, 2023
Can't even comment on the flavor since my order never showed up. I've sent two emails to Hint and gotten nothing back, not even after 11 days on the first one and over two days on the second. They claim they respond within 48 hours, which is clearly false. No phone support either, just email. The carrier told me it was undeliverable and said to reach out to the seller. Then today Hint emails asking me to review flavors I never received. Completely ridiculous service.
Michelle F.Jul 7, 2023
Shocked by how many negative reviews are out there! I'm obsessed with this water. It's super refreshing and tastes great. Most flavors are winners though a couple aren't my thing. I grab it from my local store when it goes on sale instead of ordering online. Everyone's got different preferences, and my husband's not a fan while I can't get enough.
Linda K.Aug 22, 2022
Just expensive tap water in a bottle! I spent $36 on 3 cases of what's basically nothing. Zero flavor. Not even a hint of taste, which is ironic. One of my worst purchases ever. I wish I'd read reviews beforehand because I know better. The taste is even worse than my actual tap water. Good luck getting a refund out of them. Just avoid this company entirely.
Patricia M.Aug 2, 2022
Water used to be something I dreaded drinking, but then I discovered Hint about a year back. Unfortunately, I've had to stop ordering it because the flavor quality has really taken a nosedive. At this point, it basically tastes like plain water with barely any discernible taste, even the first time you try it. My friends who are new to the brand have mentioned the same issue. It's frustrating how companies seem to lose their edge and start cutting corners once they become successful.
Christopher N.Feb 18, 2021
Was looking forward to trying Hint water and grabbed crisp apple, watermelon, and blackberry. I deal with persistent dry mouth from medication, and Hint just didn't quench my thirst the way I hoped. I wanted the flavors to be sweeter based on what those fruits usually taste like, and I was letdown. One positive is the crisp apple actually does taste like crisp apple, but that's about it.
Hint Review FAQ
What do shoppers say about Hint's auto-renewal billing?
Multiple reviewers report unexpected charges of $30 per month after signing up, even when selecting cheaper initial options. Shoppers describe the auto-renewal terms as buried in the signup process and terms of service, with no clear warning before charging. Several customers say they discovered the charges only after the fact, with difficulty canceling or getting refunds. This billing practice is the primary complaint driving the low ratings.
How responsive is Hint's customer service?
Shoppers report significant delays in customer service response times. One reviewer waited 11 days for a response to an email about an undelivered order, while another waited over two days without hearing back. Hint claims a 48-hour response window, but reviewers indicate this promise is not being met. The company offers email support only with no phone line, limiting options for urgent issues.
What delivery and order fulfillment issues have shoppers experienced?
Several reviewers received tracking notifications showing packages as delivered that never actually arrived. In at least one case, the carrier reported the package was damaged and instructed to discard it, but Hint did not proactively notify the customer of the problem. Shoppers also report unexplained shipping delays and additional $10 shipping fees when ordering directly from Hint's website.
How does Hint compare to competitor products?
One shopper who tried Hint from Costco described the natural flavors as the worst they had tasted, worse than plain tap water. They recommended Walmart's house brand natural flavored water as a superior alternative offering more than twice the product for the same price. No reviewers praised the product quality itself.
Do shoppers recommend buying from Hint directly?
No. Reviewers explicitly warn against ordering from Hint's official website (drinkhint.com) due to auto-billing practices and poor customer service. Those who purchased through retailers like Costco or Amazon reported better experiences. The consistent recommendation is to avoid Hint's direct website entirely and purchase from third-party retailers instead if you choose to buy the product at all.
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