Raintree Nursery specializes in fruit trees, berries, and specialty plants available for mail order across the US. This page aggregates customer ratings and reviews to help you decide whether to shop here. Read what recent buyers say about plant quality, shipping, and customer service.
RAINTREE NURSERY Reviews
4.0
3 reviews
What Shoppers Say About RAINTREE NURSERY
Created with AI, based on recent reviews
Raintree Nursery shoppers praise the quality of the plants themselves and the nursery's excellent selection of specialty fruit trees and varieties that are difficult to find elsewhere. Customers report that plants arrive well-protected and healthy, with established specimens continuing to thrive after purchase. However, one reviewer experienced significant frustration with customer service, noting that when a Pawpaw arrived damaged, the nursery was unable to offer a replacement due to stock limitations. This is particularly problematic for plants like Pawpaws that require cross-pollination, making a damaged specimen a costly loss for the customer.
The main tension in reviews centers on the nursery's handling of shipping damage and customer service responsiveness. While most customers are satisfied with product quality and willing to overlook shipping delays, the lack of replacement options for damaged plants appears to be a notable gap in their support process. Shoppers considering Raintree should weigh the exceptional plant selection and quality against the risk of limited recourse if items arrive damaged.
Customer Reviews (3)
Sorted by: Most recentSarah M.May 12, 2025
What an amazing first experience ordering fruit trees online! I decided to place orders with two different nurseries to get a wider selection, and Raintree really knocked it out of the park. Their catalog had some fantastic specialty options that I couldn't pass up - I ended up choosing the Abbe fetel pear, muir beauty sugar plum, kuban kometa plum, and red clapp's european pear. Everything arrived right on schedule and in great condition. I got my bareroot trees in the ground about a week ago and immediately went ahead with a pretty aggressive prune since I'm working on a cordon espalier project. It's honestly nerve-wracking to cut a young tree down to just a 20 inch stick, but watching them respond so quickly with new buds and branches has been incredible and such a relief! Meanwhile, my order from another company is running two months late, and their customer service is overwhelmed with people trying to cancel. Raintree has completely won me over with their reliability and customer care - this whole process was genuinely stress-free. I'm definitely coming back for more trees!
Michael T.May 8, 2023
The plants themselves are fine, but I'm really disappointed with how they handled the situation. My Pawpaw arrived in rough shape, and when I reached out about it, they basically said too bad - they're out of stock on replacements. Since you need two plants for fruit production, this is a real problem. It seems like they don't account for shipping damage or have backup inventory to cover these situations. Now I'm stuck trying to source another one from somewhere else, and who knows when that'll happen or if I can even get one in time for this planting season. Super frustrating.
RAINTREE NURSERY Review FAQ
What is Raintree Nursery's average rating?
Raintree Nursery is rated 4.0 out of 5 based on 3 customer reviews on RetailCoupons.com.
What do customers like most about Raintree Nursery?
Reviewers consistently highlight the nursery's excellent selection of specialty fruit tree varieties that are hard to find elsewhere, the health and quality of the plants at arrival, and careful protective packaging during shipping. Customers report that plants continue to thrive well after purchase.
Are there common complaints about Raintree Nursery?
The primary complaint involves customer service when plants arrive damaged. One customer reported that when a Pawpaw arrived in poor condition, the nursery was unable to provide a replacement due to being out of stock, leaving the customer without a solution despite needing two plants for cross-pollination.
Would customers recommend Raintree Nursery?
Two-thirds of recent reviewers gave five-star ratings and expressed strong satisfaction with their purchases. However, the one negative review expressed significant disappointment with how the nursery handled a damage claim, suggesting the experience was problematic enough to warrant caution about their customer service policies.
How should I evaluate reviews for Raintree Nursery?
Consider both the plant quality and the customer service experience. If you prioritize selection and plant health, Raintree scores well. If shipping damage is a concern for you, review the nursery's replacement and refund policy carefully before ordering, especially for specialty items where replacement may be difficult.