Bonnie and Claus Inc. operates hanacure.com and sells HanaCure facial treatment masks alongside brushes and treatment packages. This page aggregates customer ratings and reviews to help you evaluate whether the product works as advertised and whether orders arrive reliably.
Bonnie and Claus Inc. Reviews
2.9
10 reviews
What Shoppers Say About Bonnie and Claus Inc.
Created with AI, based on recent reviews
Bonnie and Claus Inc. sells the HanaCure facial treatment product, and shoppers are sharply divided on their experience. Those who praise it highlight that the product itself delivers visible results, improving skin brightness, tightness, and overall appearance, with some noting fast international shipping and excellent packaging. However, a significant portion of reviewers report serious fulfillment issues: missing orders that arrive weeks late with no tracking information, unwanted duplicate shipments causing repeated charges, and unresponsive customer service, though some customers note the company has corrected past problems and issued refunds when contacted.
Beyond logistics, product performance is inconsistent. While some see noticeable improvements, others report no visible changes in dark spots, skin texture, or fine lines despite the high price point (around $120 for a four-pack with brush). The temporary nature of results is also a concern, with benefits fading quickly even for younger customers. The divided ratings reflect these two distinct experiences: shoppers either receive a working product with good service after resolution, or they encounter repeated billing and shipping failures that undermine confidence in the company.
Customer Reviews (10)
Sorted by: Most recentVictoria W.Mar 23, 2024
I left a couple of bad reviews about the ordering and shipping process earlier. All of that got fixed and I got my money back. I'm going to order again because the actual product is fantastic and really does improve skin appearance, making it look brighter, tighter, and more balanced.
Angela N.Mar 8, 2024
My order hasn't shown up. I've been a regular customer and never had issues before, but this latest delivery has turned into a total headache. The company doesn't seem to understand that my order is still missing.
Marcus P.Oct 18, 2023
Got the 4-pack with brush from them directly. For the price tag, it's ridiculous that the brush costs extra on regular packages. Paid around $120 total with tax for 4 treatments, thinking I'd need several tries to judge if it actually works or lives up to the buzz. What I found: no change in dark spots, no lifting, no tightening, no texture improvement. Basically $120 down the drain.
Derek S.Nov 15, 2022
I got a box in the mail today for something I didn't purchase. After they did the exact same thing two months back, I sent them an email. I only wanted one treatment but keep getting charged. This needs to stop. I don't want any more packages.
Lisa B.Feb 9, 2021
Everything was good. Shipment to Europe came in a few days, way faster than expected. Never ran into customs or tax headaches. The packaging was great and the product works the way it's supposed to. My only gripe is it took forever to get rid of my fine lines, and they came back pretty quick even in my twenties with a hectic schedule. Four stars because the effects should stick around longer and feel smoother over time, similar to what I got from Botox treatments.
James K.Sep 24, 2020
Placed an order on August 29th and still haven't gotten my stuff a month later. Nobody can tell me where my package is. This is completely unacceptable.
Emma R.Jul 21, 2020
I had to give one star since the site required it. The thing is, I never got my order from Bonnie and Claus. I tried contacting them multiple times but got zero response. Really frustrating because the product seems amazing. I hyped it up to friends who were curious, and now I can't even tell them if it's legit. That's not okay.
Sarah M.May 17, 2020
I'm obsessed with this product! It actually delivers on what it promises and my skin looks incredible. I do a treatment once a week and the improvements hold strong until my next session, which is totally different from other skincare I've tried where everything looks good for a day and then it's back to square one. I'm recommending this to everyone and plan to keep buying it!
Chelsea D.May 7, 2020
I'm really into this product. It's expensive but totally worth the cost. My results weren't as quick as some people report, but I've noticed steady improvement that actually lasts way longer. Unlike most folks who get fast results that fade quick, mine came slow but stick around. That's why my experience is different from what you usually hear. The price is justified and honestly the daily booster serum is where the magic happens. Using it every day, I see quick changes from their new supercharger serum compared to the mask kit alone. When I combine them both though, it's incredible. My skin feels and looks like it's ten to twenty years younger. I'm a total fan of Hanacure and what they offer. Shipping is super fast even with everything going on. They keep you updated and their customer support is top notch. Plus they offer payment plans so you can split it into four weekly payments if the order is under thirty dollars. I actually have a discount code to share for fifteen bucks off. The booster is called Nano Emulsion by the way.
Bonnie and Claus Inc. Review FAQ
What is the overall rating for Bonnie and Claus Inc.?
The store is rated 2.9 out of 5 based on 10 customer reviews. The ratings are polarized: 50 percent gave one star, 40 percent gave five stars, and 10 percent gave four stars, with no middle-ground ratings.
Do customers say the HanaCure product actually works?
Results vary significantly. Satisfied customers report visible improvements in skin brightness, tightness, and overall appearance. However, other reviewers saw no change in dark spots, skin texture, or fine lines. Some note that any benefits fade quickly, returning within weeks even with consistent use.
What are the main complaints about Bonnie and Claus Inc.?
The most common complaints involve order fulfillment: packages arriving a month late with no tracking, unwanted duplicate shipments causing repeat charges, and customer service that is slow to respond or resolve issues. Several reviewers also cite the high price tag (around $120 for a four-pack) relative to inconsistent results.
Have customers had their issues resolved?
Some customers report that the company has fixed ordering and shipping problems and issued refunds when contacted directly. However, several recent reviews indicate ongoing problems with missing packages and billing errors that have not been resolved.
Should I buy from this store?
This depends on your priorities. If you value the product and are willing to contact customer service to address any shipping or billing issues, some customers recommend it. If reliable, hassle-free fulfillment is essential, the reviews suggest significant risk. Consider starting with a smaller order to test both the product and the company's order accuracy.