Advantage is a car rental company offering vehicle rentals at airport and local locations. This page aggregates shopper ratings and reviews from RetailCoupons.com visitors to help you understand customer experiences with the company's booking process, pricing, and service.
Advantage Reviews
What Shoppers Say About Advantage
Advantage is rated 1.2 out of 5 by 17 shoppers, with the overwhelming majority reporting deeply negative experiences. Reviewers consistently report hidden or surprise charges, including undisclosed toll fees, mandatory insurance purchases, and price markups at pickup that far exceed quoted rates. Additional complaints center on poor customer service, unresponsive phone lines, rude staff, and opacity in booking terms and conditions. One reviewer noted the company appears to be under new management with outdated contact information on the website.
The rare positive ratings in this dataset do not include detailed feedback. The core pattern across negative reviews suggests systematic practices of quoting low prices only to add substantial fees at the point of rental, combined with service issues. Shoppers report feeling misled about what their bookings included and express frustration with the company's responsiveness and transparency.
Customer Reviews (17)
Sorted by: Most recentGot denied for a credit card I applied for based on reasons that made no sense. They said I had no revolving accounts, no mortgage, and too many inquiries, yet I don't owe anyone money. My spouse and I have paid off four homes over the years. In three decades I've only applied for two credit cards and this was one of them. My credit score is 737! They apparently didn't even check properly. I'm a loyal member with their insurance products on my home and cars and have been a member for two decades. If I can't get approved, who can? This decision is frustrating and unfair.
Absolutely the worst rental company I've ever dealt with. They wanted to charge me $3000 just as a deposit, which is insane! I wasted so much time on this.
I booked a car in Orlando through a discount travel site with a total of $156.16 to pay at pickup. When I showed up, the price was suddenly $335. The agent immediately informed me that tolls would cost $25 a day or $90 for the week, plus tax, which was never mentioned before. These feel like predatory charges. I had to agree since it was late and I just wanted the car. When I turned down extra insurance, he asked for a $1000 deposit on my card. Then he said the total was $335. I pointed out that $150 plus $100 doesn't equal $335 and asked about other taxes and fees. He refused to show me an itemized breakdown and wouldn't let me take the car if I planned to dispute charges later. This whole situation was a mess.
Total cheaters and scammers, be careful! I booked a car for a week in July. The service was awful with nobody answering phones. Someone at the airport told me the company was out of business and had new management. The old bus stops and call numbers on their website haven't been updated. I was overcharged $21 on my booking compared to what I paid through an online travel site. They promised a refund in a few days but I never got it. Advantage won't even respond to my emails. Still no refund after all this time. Complete scam.
Don't go with Advantage. I rented through a travel site and found a good price with insurance options included. When I got to the airport location, I stood around for an hour. Then they told me they don't accept third party insurance and forced me to buy their own liability coverage, which wasn't mentioned when I booked. On top of that, they said the travel site price wasn't valid and wanted an extra $500. I canceled the whole thing and complained to the booking site.
Horrible company, zero stars. The agents were terrible and rude. I tried reaching their roadside assistance with no luck. There were charges on my agreement that were explained so poorly I didn't understand them. I'll never rent from them again at any location.
Watch out, major scam! I had a receipt showing my rental should cost $63.84 total. I specifically declined insurance since I have my own. The rental agent tried to charge me over $400! When I objected, she reluctantly lowered it slightly. After showing her my receipt and insurance info, she acted like she was doing me a huge favor and lowered it a bit more. I was exhausted and frustrated by her treatment. In the end she charged me $169.15 when I should have only paid $63.84. I need a refund for the overcharge of over $105.
My recent car rental from this company was disappointing. They slapped me with insurance charges I never agreed to upfront. After I got home, I spotted two more unexpected charges on my card. The vehicle itself was dirty when I picked it up, which was gross. I tried reaching out to complain about the extra charges but got absolutely nothing back in terms of help or response. Stay away from this company.
Had a terrible time with hidden fees. I booked a car expecting to pay $150 but got slapped with a $400 charge when I returned it. There was no explanation for the massive jump in price and the customer service folks were no help at all when I tried to figure out what happened. Feels like they're scamming people with undisclosed charges. Don't rent from these guys if you want to avoid frustration and surprise costs.