Loccitane is an Australian retailer of premium skincare, fragrance, and beauty products. This page features independent shopper reviews and ratings for au.loccitane.com, helping you understand what customers experience when ordering from their site.
Loccitane Reviews
2.0
4 reviews
What Shoppers Say About Loccitane
Created with AI, based on recent reviews
Loccitane's Australian site receives polarized feedback, with most shoppers reporting significant issues. The dominant complaints center on product safety concerns (allergic reactions to skincare items), slow shipping that takes around five days, and unresponsive customer service that fails to reply to inquiries. Additionally, shoppers express disappointment over discontinued sustainability programs, particularly the refill container return initiative that once differentiated the brand, combined with price increases that have made the offering less competitive.
The positive feedback, while limited, highlights the brand's product quality and appealing presentation. Satisfied customers praise the excellence of fragrance collections and the attractive packaging of gift sets, particularly hamper boxes. However, these positives are substantially outweighed by the operational and product safety concerns raised by the majority of reviewers.
Customer Reviews (4)
Sorted by: Most recentSarah B.Jan 23, 2025
Got the Immortelle Divine eye cream and had a rough experience. Woke up the next morning with one eye completely puffed up and the other one irritated and inflamed. Sent photos and a message to customer service asking about a return. This is strange because I've tried other products from them without any problems. The eye cream does have a pretty potent scent which gave me some hesitation at first, but I figured a brand like L'Occitane would be safe.
Jennifer C.Dec 11, 2024
Took five days just to ship my order, and they haven't even bothered replying to my messages in that time. This will definitely be my only purchase with them. The whole process has taken close to a week and it's been frustrating.
Michael T.May 23, 2024
Excellent quality items with stunning presentation. The fragrance collection is absolutely wonderful. I picked up a gift set in one of their beautiful hamper boxes and couldn't be happier with it.
Patricia M.Oct 19, 2022
Really disappointed with recent changes. I used to love L'Occitane not just for their quality but for their environmental commitment. They had this fantastic 10% refund program when you brought back empty containers to buy refills, which made them stand out from competitors. They've now ditched that initiative while simultaneously hiking up prices. Seems like profits matter more than the planet these days. Might be time to find another moisturizer brand.
Loccitane Review FAQ
How is Loccitane's rating calculated?
Loccitane is rated 2.0 out of 5 based on 4 customer reviews submitted to RetailCoupons.com. The rating reflects the average of all submitted ratings, whether positive or negative.
What do shoppers praise about Loccitane?
Customers who left positive reviews commended the quality of Loccitane's products, particularly the fragrance collection and skincare items. Shoppers also highlighted the attractive presentation and packaging, with gift sets in hamper boxes noted as visually appealing and suitable for gifting.
What are the main complaints about ordering from Loccitane?
The most common issues reported include slow shipping (taking approximately five days), unresponsive customer service that fails to reply to customer inquiries, and concerning product safety incidents where skincare items caused allergic reactions and inflammation. Shoppers have also expressed frustration over discontinued sustainability programs (specifically the 10% refund for returning empty containers) combined with recent price increases.
Would shoppers recommend Loccitane?
Based on current reviews, most shoppers indicate they would not return to Loccitane, with one reviewer explicitly stating it would be their only purchase. The combination of shipping delays, customer service issues, product safety concerns, and discontinued loyalty programs has significantly impacted recommendation likelihood.
How can I write a review for Loccitane?
If you have purchased from au.loccitane.com, you can share your experience by submitting a review to RetailCoupons.com. Include details about product quality, shipping speed, customer service responsiveness, and overall satisfaction to help other shoppers make informed decisions.