Ginny's offers clothing and home goods, with a focus on items marketed toward value-conscious shoppers. This page aggregates customer reviews and ratings for Ginny's to help shoppers make informed decisions before purchasing.
Ginny’s Reviews
1.1
16 reviews
What Shoppers Say About Ginny’s
Created with AI, based on recent reviews
Ginny's has received overwhelmingly negative feedback from shoppers, with 16 reviews averaging 1.1 out of 5. The most serious recurring complaints involve refund processing failures, with multiple customers reporting unpaid refunds and unresolved payment issues that have persisted for weeks despite repeated contact with customer service. Shoppers consistently describe poor customer service experiences, including representatives who fail to document calls or account information, contradictory information from different staff members, and general unresponsiveness to customer concerns. Shipping is also cited as problematic, with reports of slow delivery times and high costs.
While one shopper noted that a rain jacket was cute and reasonably priced, the product failed to deliver on its core function, soaking through completely in light rain. This single positive remark about product appearance was vastly outweighed by functionality issues and order fulfillment problems. The pattern across reviews suggests systemic issues with order processing (products charged but not sent, duplicate charges), refund handling, and customer service responsiveness that extend beyond isolated incidents.
Customer Reviews (16)
Sorted by: Most recentStephanie H.Jan 15, 2026
Still waiting on my refund. I'm planning to contact their corporate office and possibly hire an attorney over this.
Susan P.Jan 14, 2026
Terrible customer service. The agents don't write down anything about your calls or payments. I've called three times since late December and nobody recorded a single call or payment info on my account.
Helen C.Jan 13, 2026
They charged me for an order but never sent the products. Now they're asking for another payment. What's going on here?
Sofia N.Nov 26, 2025
The rain jacket is really cute and eighty bucks seems reasonable for a small business, though the shipping took forever. The problem is it's not actually waterproof. I wore it for just ten minutes in light rain and was completely soaked through to my clothes. I had to sit through my whole lecture dripping wet. Regular hoodies keep me drier than this jacket and they don't have any waterproofing at all. It looks nice but it's not worth the price when it doesn't do what it's supposed to do. I specifically needed a rain jacket and this doesn't work.
Donna J.Oct 16, 2025
My bank ended up paying them off. I'd made a sixty dollar payment on my account, which was more than I owed. I called eleven days ago asking them to refund the overpayment back to my card. Never happened. I've now talked to ten different representatives and each one tells me something different. They kept my sixty dollars. Everyone says they'll send a refund but nobody actually does. This company is awful and clearly has no idea what they're doing. The staff is shady. If you get a Ginny's credit card you will regret it.
Marcus L.Jul 23, 2025
Avoid this place. Customer service is poor and shipping is both expensive and incredibly slow. They clearly don't care about taking care of their customers.
Michelle S.Jan 10, 2025
Sent back items I ordered but they don't provide prepaid return labels. I had to pay out of pocket to ship everything back and they won't refund my return shipping costs. My balance was zero and now they're saying I owe them twenty-three dollars. So I got charged for them to send it to me plus I paid to send it back. That's double charging. I'm paying them off and never ordering anything from this company again. Worst customer service I've ever experienced.
Nicole B.Dec 3, 2024
Worst company out there. They claim they offer payment plans but then charge your entire balance all at once. Really shameful behavior, especially during the holidays.
Paul S.Aug 30, 2024
Can't reach them through their website. I had an account with this company and according to them my balance is paid off. But I keep getting phone calls marked as spam and I can't get in touch with them through the site. Is this even a legitimate business?
Karen D.Jul 22, 2024
The Steel Gazebo came with tons of heavy hardware that made it seem really sturdy and secure. My daughter and I assembled it with professional help and everything looked solid. Turns out it wasn't. It collapsed when we had some light rain and a mild breeze. Total waste of money. As a senior on a fixed income, I feel like I got fooled. I've learned the hard way not to order items like this from Ginny's.
Ginny’s Review FAQ
What is Ginny's overall rating?
Ginny's is rated 1.1 out of 5 based on 16 customer reviews on RetailCoupons.com. The vast majority of reviews (94 percent) are one-star ratings.
What do customers complain about most at Ginny's?
The most frequent complaints center on refund and payment processing issues, with multiple customers reporting unresolved refund requests lasting weeks and confusing payment discrepancies. Customers also report poor customer service, with representatives failing to document calls or account details, and slow or expensive shipping.
Are there any positive aspects customers mention?
One review mentioned that a rain jacket product was cute and reasonably priced for a small business. However, this positive comment about appearance was offset by the product's failure to be waterproof as advertised.
Do customers recommend shopping at Ginny's?
No. Reviews explicitly advise against shopping at Ginny's, with customers stating to avoid the store due to poor customer service, slow shipping, and unresolved order and refund issues.
How can I write a review for Ginny's on RetailCoupons.com?
After making a purchase from Ginny's, you can submit a review on RetailCoupons.com describing your experience with the store's products, shipping, customer service, and overall satisfaction. Reviews help other shoppers understand what to expect.