Ginny’s Reviews

Don't trust Ginny's, it's a complete scam. I purchased a Bissell vacuum with an extended one-year warranty at the end of summer and got it in early fall. After a few weeks I noticed the filter was deteriorating. When I called Bissell they said it's an old model and they don't make replacement filters anymore. You can only wash it so many times before it falls apart. The company told me to contact the warranty company. They said I could either keep a vacuum I can't get parts for or get a two hundred dollar credit toward Ginny's. I never signed anything for this warranty. I said yes when they asked during the phone call, but I didn't know what I was agreeing to. This place is a scam and I'm warning everyone to stay away from them and any companies they're connected with.

Ordered something from them and they said I needed to make a down payment. Instead, they charged the full $504 all at once and then cancelled my order. Now I'm having trouble getting my money back. I'm taking my business elsewhere.

Honestly, I'm kind of relieved my order never shipped because I've read the reviews on here now. Placed an order that just sat there with no updates. When I asked about it, they said I needed to pay a down payment, but there was no way to do that on their site. I asked them to either send me a payment link or cancel the order. They said it was cancelled. But they never explained why they couldn't give me the link I asked for. Plus my order still shows as pending on their website, so now I gotta deal with that mess. Their support team is confusing and unhelpful. The whole experience was a waste of my time. Items are overpriced anyway and shipping costs way too much. I wanted to spread payments out, but this company isn't worth the hassle.

Hands down the worst customer service ever. Called five times to check on a replacement item. First call was practically impossible to hear with all the background noise, and then she just hung up on me after I'd been waiting for fifteen minutes. The last person I talked to, Rose, basically told me to be quiet because I was saying too much and she didn't want to hear any more. They gave me four different dates for when my package would arrive. It felt like I was talking to complete amateurs. I'm definitely writing the company about this.

I knew Ginny's was overpriced but I needed to get my kids some snow boots and a heater after ours got stolen, and my credit wasn't great at the time so I figured I'd give them a shot. Big mistake. Prices are crazy high, shipping is expensive, no free shipping options, and most product reviews are one to three stars. They specifically target people with bad credit and charge them way more because they know they can get away with it. It's despicable how this greedy company takes advantage of people who are already struggling.

Really frustrating experience with this company. Someone gave me two gift certificates as a present, which should have made shopping enjoyable, but the whole process was a mess. They charge you extra fees for everything. I won't be ordering from them again. Still have money sitting on that gift card that I'll never use. Their products are mediocre and their service is even worse.