Fresh Patch Reviews

Their customer service is terrible, honestly. I requested a cancellation because my daughter ended up hospitalized. They made it incredibly difficult, but eventually processed a refund. Here's the thing though, they only cancelled that single order instead of the subscription itself. Then another one shipped anyway. They're refusing to cancel or refund that second shipment, claiming I only cancelled one order when that was clearly not my intention. I won't be ordering again and I'm disputing the charge with my credit card company.

I've dealt with a lot of companies, but these folks might have the absolute worst combination of customer service and shipping I've experienced. First order disappeared for seven days, then showed up brown and completely dried out. Second order had the address completely wrong. I contacted them right away, but they said fixing it was on me even though they're the ones who shipped it and I couldn't change anything after it left. Spent a hundred bucks for this mess.

Today I messed up and forgot to change my delivery address after getting a confirmation from Fresh Patch. I shot them an email asking if they could fix it, and they responded right away saying they'd contact the carrier to update everything. It's refreshing to find a business willing to help without making a fuss. They've genuinely made our routine easier for years now. Sure, the grass isn't budget friendly, but the quality is consistently excellent. We even had one shipment arrive damaged from heat, and they replaced it immediately without any questions. I'm a loyal customer for life.

The Fresh Patch concept sounds great in theory, but the reality doesn't match the hype. I should mention that the company appears to be removing negative feedback from their own site, so take those glowing reviews with a grain of salt. The main issue is durability. We have a small Miniature Poodle around 4.5 pounds, and even ordering the larger 24x24 size, we'd need a fresh patch roughly every week to keep it usable. Combined with week-long shipping times, you'd basically be ordering weekly just to maintain coverage. That's a pricey habit. Our pup also refuses to cooperate. He'll use it to urinate but won't defecate on it, which defeats a lot of the purpose. After about seven days, he stopped using it altogether and started going on concrete or inside instead. We thought having it on our third-floor apartment would mean fewer trips downstairs without an elevator, but cleaning up accidents indoors turned out to be just as much hassle.

Our four-month-old King Charles won't touch the thing, which is super frustrating. She's nearly fully housetrained for outdoor spots and picks it up fast, but this grass pad just isn't happening. I've tried everything imaginable, including rubbing it with her waste and placing soaked paper towels underneath. I even added grass clippings on top. Sat it outside for two days through rain and sun. Nothing worked. The weird part is she has no trouble hopping onto the actual toilet, so she clearly gets the concept. She's desperate to go but absolutely refuses to use the patch. Honestly just disappointed with how much time and effort went into trying to make it work.

Fresh Patch has been fantastic for us. Whenever issues come up, they fix things without delay. The product cuts down on odors significantly and provides a pretty nice alternative. Our dog takes to it right away, we keep it on the balcony and it holds strong. Both the product quality and how they treat customers have impressed us completely.