Giti Online sells clothing and apparel items. This page aggregates shopper ratings and reviews to help you evaluate whether to purchase from this retailer. Read what customers have experienced regarding product quality, shipping, returns, and customer service.
Giti Online Reviews
1.7
19 reviews
What Shoppers Say About Giti Online
Created with AI, based on recent reviews
Giti Online is rated 1.7 out of 5 by 19 shoppers, with the vast majority expressing serious dissatisfaction. Common complaints center on deteriorating product quality (cheap fabrics, poor seams, sizing that runs small), unresponsive customer service, and problematic return policies that offer store credit instead of refunds and charge customers $15 for return shipping. Shoppers also report significant shipping delays and difficulty obtaining refunds, with several indicating they had to dispute charges with their banks. A small portion of reviewers report positive past experiences, but note a dramatic decline in both quality and service within the last year.
While a minority of shoppers give positive ratings, the overwhelming pattern in reviews suggests systemic issues with fulfillment, customer communication, and product standards. Shoppers describe the business as unresponsive to emails and chats, with one reviewer calling it a "scam operation." Those considering Giti Online should be aware of the high risk of quality disappointment, delivery delays, and difficulty resolving issues through official channels.
Customer Reviews (19)
Sorted by: Most recentAngela S.Dec 8, 2025
I've purchased from them before without issues, but this last order was disappointing. I got a Jenia Pant set in a floral print and the quality is incredibly cheap. The seams are poorly done and I can't even identify the fabric. I ordered a size large even though I usually wear medium, but it still runs two sizes small. I can't return it and I'm really upset since I was excited about it. The pictures on the site are misleading. This deserves zero stars if possible.
Sandra M.May 5, 2025
Do not order from this store online. Their customer service is absolutely terrible. I returned merchandise to their preferred USPS location on January 28, 2025. By May, over three months had passed with no refund and no responses to emails or texts. I contacted my bank to dispute the charge. Only then did they email asking for information I'd already given them multiple times, along with order and tracking details. USPS records all of this when packages arrive. My refund still hasn't come through even though USPS confirms they have the merchandise. This company's business practices are inexcusable.
Patricia H.Apr 7, 2025
I don't understand what happened to this business over the last year. I was a loyal customer for a long time when their quality was exceptional and they rarely had sales. Now everything is constantly half off, and it's obvious why because the quality has tanked.
William E.Mar 27, 2025
They only offer store credit instead of actual refunds when items don't fit. Plus you have to pay fifteen dollars out of pocket for UPS return shipping. My store credit was only twenty-two dollars to begin with. This is unacceptable. Won't be back.
Marcus T.Mar 19, 2025
Don't shop here if you need your order in a timely manner. I placed an order on February 24th and nearly a month went by without receiving anything. When I contacted support, they claimed UPS already had it, which wasn't true. Only after pushing back did they actually ship the items days later. Coming from Florida, there's no reason this should have taken so long. Fortunately I had a backup outfit for my husband's 50th birthday celebration.
Crystal W.Mar 15, 2025
I never got my order and never got a refund. The tracking number they sent doesn't work. They ignore emails and chats completely. This is a scam operation. I had to file a dispute with my bank! Stay away from this store. Those reviews on their Instagram are fake.
Victoria C.Feb 9, 2025
This store is a total scam. I bought an outfit from them and it arrived in completely different material than shown online. The fit is way off and nothing like the size chart suggests. When I tried to return it, they said final sale. That policy isn't listed anywhere on the website. To make matters worse, all the hidden fees they tacked on made the price jump from sixty-nine to one hundred fifty dollars. Don't waste your money on this vendor.
Jennifer M.Dec 3, 2024
I used to really enjoy shopping at this store, but their speed has gone downhill. It now takes almost two to three weeks just to get an email confirmation with shipping info. When I pay for faster shipping, waiting that long doesn't make sense. They need to step up their game.
David J.Sep 19, 2024
Fair warning: this company is not worth your time. I sent back an item and never got my money back. They're taking customers' cash after returns while ignoring all correspondence. Skip this place entirely.
Giti Online Review FAQ
How is Giti Online's rating calculated?
The 1.7 rating is the average of all shopper reviews submitted to RetailCoupons.com. It is based on 19 total reviews.
What do shoppers praise about Giti Online?
A small minority of reviewers report having had positive experiences with the store in the past. Some mention that quality was once exceptional and that they were satisfied as loyal customers previously. However, current reviews overwhelmingly do not reflect this positive experience.
What are the most common complaints about Giti Online?
Shoppers most frequently report declining product quality (cheap fabrics, poor seams, incorrect sizing), unresponsive customer service, slow shipping (sometimes taking weeks), and problematic return policies that offer store credit instead of refunds and charge $15 for return shipping. Several reviewers also report not receiving refunds despite returning items and having to dispute charges with their banks.
Do shoppers recommend ordering from Giti Online?
Based on review patterns, the overwhelming majority of recent shoppers do not recommend Giti Online. Most reviews strongly discourage purchasing from the store, citing quality issues, service failures, and difficulty obtaining refunds.
How can I write a review for Giti Online?
After making a purchase from Giti Online, you can submit your own rating and review to RetailCoupons.com to share your experience with other shoppers. Your honest feedback helps others make informed purchasing decisions.