Signature Hardware Reviews

I bought a brass curved shower rod for our bathroom renovation and it turned out perfect. My contractor was running late on starting the project, and halfway through we decided to switch to a glass sliding door setup instead. The company let us return the rod with no restocking charge and sent a return label, only deducting a small fee from the refund. Their staff was super helpful and flexible, and the item quality was really nice. I'd recommend giving this company a shot.

Here's my helpful feedback: shut down the business and never manufacture another faucet again. Total garbage.

I ordered a very heavy stone sink that shipped promptly and came excellently packaged, though there was a small blemish. The customer service team was fantastic. I just snapped a pic of the damage and emailed it over, and they personally checked out a replacement before sending it. Shout out to Ashley for the great help!

We had to spend an extra 200 bucks on tarps and straps just to haul the 385 pound vanity we bought into our house, then pay two guys cash to move it inside. I've shopped at high-end places like Crate and Barrel and Williams Sonoma for my homes, and this is the first time I've spent 2500 dollars and didn't get real delivery service. We haven't installed it yet, so the rating could be worse. Skip this company if you've got options.

We purchased a vanity for one of our clients and ran into some serious issues right away. The drawer front showed two visible blemishes, and when I requested a replacement, they only offered a discount instead. During installation, we discovered the sinks didn't align properly with the cabinet fronts. The product also failed to meet building code requirements, making the top unusable. We've tried emailing back and forth to resolve this, but the company stopped responding to our requests. Our client is understandably frustrated by the delay and wasted money. I can't suggest this product to anyone. For the price point, it's simply not worth it.

Placed an order in mid-December and it never showed up. Nobody would answer my calls, and after 10 days they finally called back saying they'd ship it out. Fast forward to early January and still no package, no refund either. I've lost money on this. This business clearly doesn't have their act together, so don't waste your time ordering from them.

I ordered a duvet set along with a fitted sheet and waited 15 days. I got the duvet set but the fitted sheet I paid for never arrived. I've reached out three times through email and social media with zero response. The quality of the duvet set isn't even that great either. I'm going to dispute the charge on my credit card. I should have looked at the reviews first before ordering.

I sent back a bedding set in mid-November and the company confirmed they got it a few days later. It's been forever and I still haven't seen any refund. Not worth recommending. The duvet set wasn't even that nice. I'm really let down.

Ordered bedding over a week ago and haven't gotten any replies to my messages. They already took my money and promised delivery in a few days, which is obviously false. Their customer service promise is a total lie too. Like other people are saying, don't buy anything from this place. The support is terrible, shameful, and inexcusable. There's not even a phone number to call. It's ridiculous.

Ordering from this company was a total nightmare. I bought a duvet cover, and after two weeks I hadn't received it and no one from the company reached out at all. I finally tracked down their WhatsApp and messaged them. Turns out the item hadn't even shipped yet and wouldn't for another week. That's three weeks total just to get a duvet cover. I cancelled the order because they never apologized, never explained the delay, and their WhatsApp responses were some of the rudest customer service I've ever dealt with. Don't bother with this company, you'll regret it.