Nespresso Coupons & Promo Codes

Absolutely terrible from the get-go. My very first Nespresso order never arrived. When I reached out, they told me to wait another day even though the tracking said it was delivered. Still nothing. So I placed a second order, and that one never came either. Called in frustrated, and again they told me to just wait longer. They weren't helpful at all. I needed this as a gift and now I'm annoyed and upset. This has been a really awful way to start with this company.

Placed multiple orders over the course of a month and never got my coffee. Four failed attempts and I'm sitting here without any product. They charged me right away but never actually delivered. Thankfully American Express stepped in and helped me out. Since Amazon now carries the Vertuo pods, I'll be shopping there instead going forward.

Honestly, this has to be one of the worst online shopping experiences I've had. Every time my coffee runs low, I dread having to log in because it turns into this frustrating hour-long ordeal. The site constantly forgets my login info. Sometimes I can get in, but as soon as I've selected everything and head to checkout, it demands I re-enter my password, which then doesn't work. So I have to go through the whole password reset thing all over again. This happens every single purchase. Since you can't reuse old passwords, I end up creating new ones constantly. Please fix this site, Nespresso. I'm seriously thinking about ditching your brand just because the website is so broken.

Same shipping and fulfillment problems everyone else is dealing with. Ordered my coffee 10 days ago and the warehouse still hasn't even picked it yet. Unbelievable! The service rep actually tried to tell me the holdup was because of holidays, and when I asked which holiday, they said Chinese New Year. Come on. It's disappointing that a company that used to have such a solid reputation has let things slip so badly that they don't even seem to care anymore.

Running an online store shouldn't be rocket science - take the order, ship it, deliver it. Thousands of retailers handle this smoothly every day. Why can't Nespresso figure this out? They advertise 2-3 day shipping but I'm already 10 days in with nothing. The carrier they use is sketchy and you can't even track anything. When I call customer service, they act like they don't care about helping. This has happened multiple times now. I'm done trying. Heading to the store at the mall instead, where I can actually walk out with what I want.

Been a member for fourteen years now. If you're lucky enough not to need their customer service, things are fine. But if your order gets held up, like mine has for the past nine days, they honestly have no idea when it'll ship. Maybe next week, maybe two weeks from now, but definitely less than a month. How is that acceptable?

I'd love to recognize Isabella from Canada for her outstanding support. She took her time to assist me during our phone conversation and got my issue handled in record time. My replacement unit showed up just 2 days later. Truly grateful and definitely coming back for more coffee!

I want to highlight the fantastic support I got from Isabella based in Canada. She spent quality time with me during our call and resolved my issue incredibly quickly, with my replacement arriving just 2 days later. Really impressed and looking forward to being a customer for many years to come!

Can't speak to the coffee itself since my secondhand Vertuo came with a damaged water tank. They wouldn't take it back even though I thought it was new. I reached out, opened an account, spent two hours on calls, gave payment info, and ordered a new reservoir a month back. Radio silence ever since. No updates, no charges, no part. I've been following up constantly and get nothing but silence. For a company that makes unique products, this level of support is totally unacceptable. I'm moving on to another brand. In the store I also overheard customers saying the espresso comes out cold, and the foam is fake since it's just from spinning, not actual pressure.

I've seen the complaints from others and I'm dealing with the same issues. I bought a replacement machine plus some coffee samples. Ground shipping was supposed to take a week but actually took 9 days. When I opened the box, I only found random coffee samples inside. Not even the flavors I selected and definitely no machine! Nespresso used to be fantastic and would get ground orders to me in 3 to 5 days. Now everything takes forever and arrives completely wrong. Really let down by this experience.

My Vertuo Next stopped working and keeps showing a constant rapid orange light. I already tried descaling and resetting with no luck. Called support and dealt with two separate reps who were disrespectful, unprofessional, and unhelpful. The second agent insisted I dump out a brand new descaling solution I'd just put in, claiming I needed fresh water to reset it. After that didn't work either, I asked for reimbursement for the descaling kit he made me waste and he said no. Then he just hung up on me. When I tried calling back, I went straight to voicemail, which tells me they saw my number and avoided me. For such a well-known company, this was hands down the worst support experience I've ever had.

The coffee is great but that $25 voucher they give with machine purchases? Nightmare. I spent an hour of my time trying to redeem it. Maybe it's simple if you know what you're doing, but figuring out the promotion for the first time was a massive hassle. Nespresso should come up with a better offer.

Terrible customer service from this outfit. They charge you instantly when you order, then give you the runaround claiming your coffee shipped when it's actually been sitting in their warehouse for days and days. When you call to ask why you haven't received the product you already paid for, the reps get defensive. They clearly don't receive any customer service training and just make everything worse with their attitude and incompetence. When you finally cancel because they won't ship in any reasonable timeframe, getting your refund takes forever even though they never sent anything. These folks are basically stealing. After being a customer for a decade, I'm done. They're awful and show zero respect for their customers. They don't deserve even a single star.

Passed on the Lattissima model. The coffee maker itself performs okay, but the milk frother is a letdown. All it does is pump out warm milk without actually creating any foam.

Nespresso has provided me with the worst customer service imaginable. I called repeatedly asking about a promotional gift that never showed up. They kept saying it was unavailable, which I knew wasn't true. They assured me they'd escalate the issue, but despite my many calls, they never actually connected me with a manager. Eventually, one agent who seemed annoyed just transferred me to Nespresso US without explanation. Now both I and their US team are confused about what happened. I've lost all confidence in this company and won't be ordering their coffee anymore.