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The customer service folks on the line were knowledgeable and gave great guidance selecting parts that actually work.

Called to discuss which parts I needed and the rep had great knowledge helping me pick the correct ones.

The team on the phone was really helpful and knew their stuff when it came to getting me the right parts.

Everything was good until I needed to return something. Return postage came out of my pocket and I got a partial refund instead of the full amount. I never even opened it and shipped it back in the same box it came in. Moving my business elsewhere.

Had no issues until the return process started. I had to cover return postage and didn't receive my full refund even though I never opened the package and returned everything in the original shipping box. Looking for a different supplier going forward.

Things went fine until I had to deal with a return. They charged me to ship it back and I didn't get my complete refund. The package was sealed and I sent it back in the original box. I'm switching to other retailers now.

Bottom line: don't count on parts from this seller, even when they say they're the right ones. I bought an axle kit for my vehicle and checked everything when it arrived. My mechanic called partway through installation saying one bearing was way too big compared to what needed replacing, even though both had the same part number on the boxes. When I asked about a return, they refused because: 1. You have to send back entire kits, not individual pieces. 2. Since other parts were already installed, they won't accept any of it. I was stuck between a rock and a hard place without having to tear apart components to verify sizes match. Now I'm out an extra 85 dollars for the correct bearing and stuck with an unmarked bearing I can't resell. Get your parts somewhere else.

Received a unit missing necessary clips and requiring changes that weren't spelled out in the product information. I had to disassemble everything and salvage what was usable. The product page really should list these details along with the original materials and manufacturing specs. Plus the part itself turned out to be broken and I had to fix it just to get minimal performance. Would not suggest using this for tailgate work.

The item came without clips and needed work that should have been mentioned in the listing. I had to tear it down and reuse whatever parts I could get out of it. It would help if they included notes about missing components and manufacturing details in the product description. Additionally, the part was faulty and required modifications to barely function. I'd skip this for tailgate applications.

Ordered a unit that showed up needing clips and required modifications that weren't mentioned anywhere in the product details. Had to disassemble it and work with what I could salvage. The description should really include this info along with the manufacturing specs and original materials. On top of that, the part itself was defective and needed adjusting just to get close to functioning properly. Can't recommend this for tailgate repairs.

Ordered parts but they weren't compatible with my vehicle. The checkout only requested my vehicle type, not my VIN. I called customer service to report and provide my actual VIN, but a representative said it was incorrect. I asked for someone to contact me back and no one did. Called again later and this time spoke with someone who looked up the right parts and explained the return process. I completed the return as instructed and had to pay for shipping. They added a restocking charge too. Tracking showed they got it 12/1. When I called 12/6 they confirmed arrival. Today is 12/12 and my refund still hasn't come through.

Placed an online order, but things went sideways fast. They only asked what vehicle I had, not my VIN number. Nothing fit right. When I called to report the issue and provided my real VIN, they said I was wrong. Requested another callback and heard nothing. Tried again later that day and spoke with someone else who located what should have arrived and gave me return instructions. I followed their steps exactly. Return shipping cost me money and they're charging a restocking fee. I shipped it back and got confirmation they received it on 12/1. Called on 12/6 to check on it and confirmed delivery. It's now 12/12 and still no refund.

Got parts online but they didn't fit my car. The order form only asked for my vehicle info, not my identification number. When I called to straighten it out and give them my proper ID, one rep insisted it was wrong. I requested someone else contact me, but nobody called back. Called again later and talked to someone who found what should have been sent and walked me through returning them. I sent everything back as instructed and confirmed delivery on 12/1. Checked on it 12/6 and they had received the package. Now it's 12/12 and I'm still waiting for my money back.

Really impressed with how smoothly they process orders. The site is intuitive and simple to use. Getting the right part for my vehicle was quick and uncomplicated. They do a good job making sure everything matches your car.

This company runs a tight ship with fast order processing. Their website is simple to navigate and buying was hassle free. They verify that you're getting the exact right part for your specific car.