Athleta Coupons & Promo Codes

Got a workout top that went on sale the day I received it. They advertise a price match guarantee for purchases within 14 days. Tried using live chat and got the runaround from two different people. First rep was rude and accused me of not answering her questions when I had answered everything. The second one just flat out refused to honor the price match. Once they have your cash, they won't help you out no matter what they promise. I work out at multiple gyms and tell everyone to shop elsewhere because other brands have comparable quality with way better customer support.

This was hands down the worst customer service experience ever. Every agent just repeats scripted apologies like 'I apologize, but I can't do anything. Is there anything else I can help you with?' when nothing gets resolved. Here's what happened: I placed my first order and immediately realized they'd used my billing address instead of my shipping address. No confirmation email, just order placed. I emailed right away but got told they don't monitor emails. Called and was told they couldn't do anything even though no shipping label had been created. Three days later it shipped anyway. I asked to cancel and place a new order with the correct address, ordering even more items. They walked me through it on the phone. But then they canceled that second order claiming fraud. My third order? Also canceled for fraud. So the ones I actually wanted went to the wrong address, and the one I kept trying to cancel is the only one that shipped.

Cannot say enough bad things about their customer service. They're incredibly unethical. My package arrived today missing a $91 pair of pants. I'd ordered 3 items, 2 pants and a skirt. The tracking info said 3 items delivered but only 2 were actually in the package. Called them right away and was assured an investigation and resolution in 72 hours. Got an email saying claim denied. Called back and spoke with a more understanding representative who gave me a dispute number and ultimately suggested I dispute with my bank. Stay away from this company.

I'd give them negative 10 stars for customer service. Seriously, I've never encountered such an unethical operation. Got my delivery today and a pair of $91 pants was missing. I ordered 3 items total and tracking claimed all were delivered but only 2 were in the box. Called immediately and was promised resolution within 72 hours. Instead I got an email saying claim denied. Called back and got a sympathetic rep who said to dispute with my bank instead. Unbelievable.

Over two weeks now and my order still hasn't shipped. Requested a refund but they claim it already went out even though tracking says awaiting carrier pickup. This feels like a scam. I don't want the items at this point and need my money back. Will absolutely not shop here again.

Two weeks have gone by since I ordered and my stuff still hasn't shipped. I requested a refund but they're insisting it already shipped even though UPS shows it's still waiting for pickup. Feels like I got scammed. I don't even need the items anymore and just want my money back. Will never order from them again.

My package never showed up. When I contacted their support team, they offered no solutions. They basically told me to handle filing a claim with the carrier myself. My previous order arrived without issues so my address is correct, meaning the problem is between them and the shipping company. This poor response means I won't be ordering anymore.

Never received my package. Called customer service hoping for help but got nothing except told I'd have to file a claim with UPS myself. They'd delivered a previous order to my address just days before so that's not the issue, this is clearly on their shipping partner. The lack of support is unacceptable and I won't be ordering again.

Ordered 3 tops but got sent 2. Contacted them immediately and was told to submit a claim form. Claim was rejected the next day with zero explanation provided. Asked again via chat and still got no explanation. Even worse, no refund and no replacement sent either. Their clothing quality is subpar compared to what you can get on other retailers.

Ordered 3 tops but received only 2. Called customer service right away and they told me to file a claim. Within 24 hours my claim got rejected with absolutely no reason given. When I followed up via chat, same answer, zero explanation. To make it worse, they won't refund my money AND won't send the missing item they never shipped in the first place. The clothing quality is honestly terrible too, cheaper stuff on Amazon is way better constructed.

Doubt this brand lasts much longer given their policies. Bought something marked final sale at a store for $54.97 two days ago. With final sale, you assume that's rock bottom price. Checked online and it's just $34.97. Called requesting a price match and got shot down because of the final sale tag. That makes zero sense. Now I have to verify online pricing before every store visit? They've destroyed my confidence in them. It's bizarre that physical stores charge more than their website. Will shop elsewhere from now on.

I don't think this brand will be around much longer. Their policies make no sense. I purchased something marked final sale in store for $54.97 two days ago. Everyone knows final sale means lowest price, right? Nope. Just found out it's $34.97 online. Called for a price adjustment and they refused because it was final sale. Ridiculous. So I guess I have to check online prices before every in-store purchase? They've lost my trust completely. It's backwards that I paid more in the actual store than online. Not coming back.

Ordered an item that failed to arrive. Can't submit a missing item claim because the delivery date keeps showing as future dates. Reached out to 4 chat agents who all said I need to call customer service instead. I prefer not to use the phone and it's unfair that's the only option to resolve issues. Agent number 3 claimed they'd filed a claim for me. Weeks go by with no email confirmation and nothing shows on my account. Called agent 4 who said too much time passed and I need to dispute with my bank. What a broken system. I contacted them 3 times within 90 days but apparently that doesn't matter. I was a top-tier rewards member and spent thousands on their products. They chose to lose a loyal customer over $25 instead of just refunding me for the missing item. Short-sighted decision on their part.

Ordered something that never arrived. The system won't let me file a missing item claim since it shows a future delivery date. Chatted with 4 different agents and all of them told me I had to call instead. I don't want to use the phone and it shouldn't be the only way to get help. The third agent said they filed a claim for me, but weeks later I never got confirmation or any evidence on my account. Contacted a fourth agent who said it's past 90 days so I can't get help and should just dispute with my bank. This system is terrible. I was a really active buyer, top rewards tier member, and spent thousands here. Over a $25 missing item they wouldn't help me and lost a long-term customer. I would have gladly repurchased if they'd just refunded me, but instead they made it impossible and cost themselves way more business.

Ordered pants priced at $129 and had $71 in rewards. They dropped a 30% off sale the next day so I contacted them. First they said no way, but I pointed out it was only 12 hours ago and they changed their tune. However, he calculated 30% off the already-discounted $58 price instead of the original amount. When I corrected him, he wouldn't budge. I also found the pants on sale for $79 and mentioned it, which he completely ignored. I asked to cancel before it shipped but it was too late. After being a loyal customer for years, I'm done with them.