Alo Yoga Coupons & Promo Codes

I've probably dropped around ten grand on Alo between US and Canadian locations over the last year. Every time I think about ordering online again, I remember why I stick to stores only. They just rolled out this 'Buy Online, Pick it Up in Store' feature, and it's basically broken. You can see what the store has in stock, but you can't actually add it to your cart to order it. If something sells out on the website, there's no way to buy it online for store pickup even if the store has it sitting there. This system clearly wasn't ready to launch. On top of that, you can't even change your size at checkout if the store has your correct size in stock. Come on, Alo. You're not some startup. You're global with massive revenue, so your technology should actually work. I feel bad for the store workers having to explain this failure to customers all day long. Just make it simple to buy stuff. I had to return almost 600 dollars worth of merchandise today, and you lost a sale for nothing.

Ordered something as a gift for a friend in New York but the package never arrived. The replacement that came had the wrong size. After contacting support, I asked for store credit instead of a refund since my card is international and I thought store credit would be better for a gift. More than a month of exchanges and returns later, no refund hit my card. Called back and after holding for a few minutes, the agent said they already sent the refund. That wasn't what I wanted, though. I was trying to make gifting easy but ended up with a month of trouble. The whole point was to give them options to shop, not deal with refund delays. Really let down.

I sent a gift order to someone in New York but the package never showed. They sent a replacement but it was the wrong size. I contacted support and asked for store credit instead because my card is from another country and I wanted the person to shop in store herself. After over a month of back and forth returns, still no refund on my card. Called again, got put on hold, then the rep said in five minutes a refund was issued. But that defeats the whole purpose since I wanted them to have a gift card to use. Over a month of hassle for what should have been simple. Really disappointing.

Bought a gift for someone in New York and the first shipment disappeared. A replacement came but the size was wrong. I asked support for store credit instead of a refund since my card is international and I wanted my recipient to just pick something themselves. After weeks of going back and forth and sending stuff back, my card was never refunded. I called again and support put me on hold, then five minutes later said they already processed the refund. But I wanted store credit so my girlfriend could go pick what she wanted. That was the whole point of a gift. A month wasted and a headache instead of something nice. Not happy with how this turned out.

I followed their return process which said a courier would come collect my items and bring a label. That option wasn't actually there. I contacted their support team several times during the return period because I can't print things at home, asking for help. I got back only generic replies or no reply at all. Their bad instructions and no support meant I couldn't return things in time, and it wasn't because of me. I had to file a payment dispute to get this resolved. A basic return shouldn't be this complicated. Be cautious ordering if you don't have printer access.

Really frustrated with my experience trying to return items here. I followed their return instructions which mentioned I could schedule a courier to come pick it up with a label, but that option didn't exist when I tried to use it. I messaged customer support several times before my return window ended asking for help since I can't access a printer. All I got back were template responses or nothing at all. Because of their incorrect information and lack of support, I couldn't return my stuff in time even though it wasn't my fault. I had to file a dispute with my bank to fix this. Returns shouldn't require this much hassle. Would suggest being cautious before ordering if you don't have easy printing options.

I had a terrible time returning something to this company. Their return instructions said I could arrange a courier pickup where they'd bring a label to me, but when I tried to book that, it wasn't actually available. I reached out to their support team multiple times before my return window closed, and I kept getting either generic responses or silence. I don't have a printer at home, so I was stuck. Because they gave me bad information and didn't help, I missed my return deadline through no fault of my own. Now I'm dealing with a payment dispute to try to resolve this. A simple return shouldn't be this hard. If you're planning to order, be careful, especially if printing isn't easy for you.

I've spent a lot with this company and usually keep my mouth shut, but the clothing quality is seriously not okay. Don't spend your money here. There are way better options out there.

I've spent good money at Alo Yoga and rarely say anything negative, but I have to warn you: the quality is really bad. Save your cash. You can find better stuff for less elsewhere.

Been trying to get an issue fixed for more than a week and dealing with their support has been incredibly annoying. Called their support line three different times, and I was on hold for about 30 minutes each. Once I talk to someone, they tell me they can't look into it quickly and push me to send an email instead. I get one email back saying they'll reach out when the issue is dealt with, then total silence. Now I'm emailing with two separate people and both have stopped responding. What really gets me is I've done exactly what they said, I've waited, I've followed up by email, I've been patient. Nothing. No real response, no resolution timeline, no way to move this forward. For the prices they charge, I expected a lot better. This many calls on hold, problems that don't get solved, and getting transferred to email support just to be ignored is really bad.

I've been trying to get help with a problem for over a week and the customer service has been a nightmare. I called their support number three times and each call had me on hold for about 30 minutes. When I finally got someone, they said they couldn't answer my question quickly and kept telling me to email instead. I got one response saying they'd follow up when it's fixed, then nothing. I'm now emailing with two different people and both have gone silent. The worst part is I did everything they asked, I was patient, I emailed follow ups, I gave them plenty of time. But I just get ignored. Nothing changes, nobody escalates it, there's no timeline. For what this brand charges, the service should be way better. Waiting on hold forever, no resolution, and then being told to email only to be left hanging is totally unacceptable.

Their customer policies just aren't good. The products are okay, but they're not customer focused. Returns are super strict and they won't even do a basic color change or give you store credit after 30 days, especially on holiday items. That's not acceptable for a brand at this price level. From what I've seen, lululemon does way more to support their shoppers.

I like what they make, but as a company they don't prioritize their customers. Their return rules are too rigid and won't allow you even a simple color swap or store credit once you're past 30 days, especially on holiday gifts. For what they charge, this is really disappointing. In my experience, other premium brands like lululemon actually treat their customers way better.

The actual products are nice, but the company's policies toward customers are really not great. Their return and exchange rules are way too strict, especially around the holidays. I tried to do a simple color swap after 30 days on a gift and they wouldn't even offer store credit. For a brand charging premium prices, this is really disappointing. From what I've seen, competitors like lululemon actually care more about taking care of their customers.

Took my order back to a physical store and never received my refund! Customer support said they operate out of the US and couldn't help. I was on their chatbot for 2 hours. Called and visited the store and they kept saying the refund department is at headquarters. This has been a real hassle. I'm considering taking legal steps if this isn't resolved.