Bass Pro Shops Coupons & Promo Codes

One of the employees helped me find the perfect pair of sandals and was genuinely interested in making sure I got what I needed, so I ended up buying them. As I was heading out, another team member named Inez was so welcoming and friendly. She really made me feel valued for shopping at the Bass Pro location in Spanish Fort, Alabama.

No one responds to emails sent to their customer service department, period. That's my main complaint. They own Cabela's, and I purchased a firearm there. Cabela's shipped it to the wrong licensed dealer, way too far from where I live. After I paid, Cabela's stopped answering my emails asking them to fix the problem. I called them and they said someone would contact me but nobody ever did. Since they own Bass Pro, I figured reaching out to the parent company would at least get me a response. I got nothing. After waiting two weeks, I had no choice but to dispute the charge with my credit card company. I won't do business with Bass Pro or any of their subsidiary companies again.

I ordered a rifle online and then the order got cancelled out of nowhere because supposedly it was out of stock. I had to place the order again and waited a month. I went to pick it up on the third day after the new order and they told me to come back tomorrow. When I came back the next day like they said, the staff was really dismissive and unfriendly. They acted like they were doing me some kind of favor. I honestly would never want to go through that again.

I've been a Pro member since 2004, but not anymore. Finding products feels like throwing darts blindfolded. You hardly ever get what you're looking for. They've stopped being the go-to shop for specialty gear and now they just carry what everyone else has. I had much better success finding real outdoors equipment at Gander Mountain. Bass Pro has become more focused on trendy apparel and looks like they're chasing a wealthier crowd. Walking through the store is annoying because associates keep blocking your path trying to get you to sign up for a credit card or whatever else they're pushing. The selection of quality outdoor gear is disappointing, and when you do find something good, there's probably just one in stock. Every time I go, I see new hires who don't understand the store's policies about returns, special orders, or price matching. It's frustrating. The prices are way too high, and when I ask them to price match with competitors so I can earn my points, it takes forever and requires talking to multiple people for approval, even though the store's own list says those retailers are approved for price matching. It's crazy that customers have to know the rules better than the staff. You also can't find knowledgeable folks who actually use the gear themselves or have real outdoor experience. The store seems to be targeting whatever's popular fashion-wise instead of serious outdoor enthusiasts.

I wanted to place an order but I'm located in the UK while my son lives in the US. I put items in the cart and attempted to check out. The problem was that my billing address is in the UK, and the website wouldn't let me complete my purchase. It had every other nation available, even countries I've never even heard of, but the UK wasn't an option. I tried the live chat and they just said no without offering any help or alternatives.

The store itself is great, but ordering online has been an absolute nightmare. They take two weeks to even send an item from their warehouse to your local store for pickup. When you try calling customer service, they won't cancel orders and keep shuttling you back to the physical store. The store won't cancel an order unless the item is already there. My situation dragged on for about a month and a half. What really got me was that the item finally showed up and then sat in the store for two weeks before anyone bothered to call and let me know it was ready.

My online order for nine hats for a work function was cancelled without any reason given. My payment processed fine, yet I received no email alerting me that the order had been cancelled. The entire online experience was absolutely terrible. I had much higher expectations for Bass Pro Shops. My rating for their online service is zero stars.

I placed an online order for nine hats to wear at a company event, but out of nowhere the order got cancelled with zero explanation. The charge on my card went through with no problem, but I never got any notification letting me know the order was cancelled. This whole thing was a disaster. I really expected way better from Bass Pro Shops than this. I would give my online experience a zero star rating.

We shop at Basspro on a regular basis. On our last couple of visits, we checked out with a cashier called Kyla who's honestly one of the loveliest and most engaging people I've encountered. Checking out with her is always a joy. If you happen to visit the Myrtle Beach, South Carolina location, ask for her. She's got that genuine southern warmth.

We visit Basspro pretty regularly, and the last couple of visits we were helped by a checkout associate named Kyla. She's honestly one of the nicest and most friendly people I've come across. It's such a pleasure interacting with her. If you're ever at the Myrtle Beach, South Carolina location, definitely try to check out with her. She has that warm southern hospitality that you don't see very often.

Went to the Mesa, Arizona Bass Pro this afternoon with my uncle to pick up a firearm. We signed in at the counter and were completely overlooked by every single staff member working there. Even though we were number two on the list, we waited almost three quarters of an hour before anyone called our name. The entire time we stood in plain sight of multiple employees, many of whom were just sitting around doing nothing, and nobody greeted us or even looked our way. Finally when we got called up, I let my uncle do the FFL paperwork while I wandered off. Ten minutes later I returned with my items and a staff member immediately started questioning me in a very hostile way about whether I was assisting my uncle. I said I wasn't. My uncle couldn't read the date on his watch because he didn't have his glasses on, so I mentioned it was the 14th. That same rude staff member then shouted that I couldn't help him and yelled for a manager, clearly trying to make a scene and embarrass us. I smiled because his conduct was so unprofessional, and he started yelling louder that this was serious. I explained I was just laughing at how disrespectful he was being. My uncle decided at that point to abandon the purchase entirely, and we left. I won't be returning.

Had a really bad experience picking up a firearm at the location in Mesa, Arizona today. My uncle and I arrived and checked in at the counter but nobody acknowledged us at all. We were second in line and ended up waiting nearly three quarters of an hour for our name to be called. The whole time we were standing right there in front of staff members, some of whom weren't even doing anything, and nobody said a word to us. When our turn finally came, I stepped away while my uncle started filling out his paperwork. When I came back with my purchase about ten minutes later, a staff member immediately came at me in an aggressive tone asking if I was helping my uncle complete the form. I said no. My uncle then had trouble reading the date on his watch without his glasses, so I told him it was the 14th. That same staff member got really loud saying I couldn't help him, and then loudly called over a manager like he was trying to humiliate us. I couldn't help but smirk at how unprofessional he was being, and he got even louder saying this wasn't funny. I told him I was laughing because of how incredibly disrespectful he was. At that point my uncle just decided to walk away from the whole purchase. We left and won't be coming back.

Their website is awful. I tried switching stores and kept getting an error message about my location being turned off, even though it's turned on. I can't even change my store preference. Plus their feedback form is also broken because the dropdown menus won't work. The whole thing is a complete waste of time.

Just finished shopping at the Bass Pro in Bolingbrook, Illinois and I have to say it was fantastic. I'd actually written this place off after some previous visits because it felt like they stopped caring about customers and just focused on profit. No real deals anymore, not even during Black Friday. But today changed my mind completely and I'll definitely be going back. The manager Gordon made all the difference. He went out of his way to help me out, spent time with my kids, and came across as a genuinely good person. That's something you don't run into often these days.

Had a really great experience at the Bass Pro Shop in Round Rock, Texas. I was shopping for a gift for my husband and one of the staff members was incredibly helpful. I'm definitely coming back soon.