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Booked a beachfront room through this site for a Mexico vacation. I specifically paid extra for beachfront access, but when I showed up at the resort they only had me down for oceanview. The website clearly showed these were different room types with different prices. I spent a whole year planning this trip and I know for certain what I paid for. Even the resort staff confirmed beachfront and oceanview are not the same thing. This really messed up my vacation and took money out of my pocket. I'm done using them and I'm warning everyone I know to stay away. They got about two hundred dollars richer from this scam. Disappointed doesn't even cover how let down I felt.

Done using them. Our flight was canceled which meant we couldn't reach the car rental on time, and the rental company refused to help because we'd booked through this platform. Trying to get help from their support team was incredibly frustrating. They told us they'd have a solution about rescheduling the car rental in a day or two, but we needed something immediately. The car we never rented was never refunded. The problem is that no vendor will communicate directly with you if you made your reservation through their site. Absolutely terrible service.

Not coming back to them again. When our flight got canceled we couldn't make our car rental pickup time and the rental company wouldn't help because we booked the car through this service. Dealing with customer service was a real hassle. They said they'd get back to us about rebooking the vehicle in one to three days, but we needed it right away. Nobody refunded us for the car we never picked up. The whole system is broken because vendors won't work directly with you if you reserve through them. It's a terrible experience.

Booked a rental car showing a total of fifty one dollars. Arrived at the rental counter in Florida to find out it's actually two seventy two for the daily rate plus a five hundred dollar hold. That's over seven hundred I don't have available. I was trying to find budget options for a reason. The place had a bunch of small rental companies attached to it, names I'd never seen before, all of them sketchy. About fifteen other customers were standing around upset about getting hit with the same charges. There's no way around the insurance they make you take unless you show them your personal car insurance paperwork, and if you do that they still charge you a fee. The vehicle they brought out had scratches, dings, and at least two chips in the windshield. I know they're going to use those to justify keeping my deposit. Called up the booking service and got told it's all handled through a third party so they have no responsibility. So what exactly do they do then?

I booked what was supposed to be a fifty dollar car rental through their platform. Show up at the location in Florida and they're asking for two hundred seventy and an additional five hundred deposit. I don't carry that kind of cash on my card, and that's the whole reason I was trying to find something cheap online. There were a bunch of tiny unknown affiliate rental agencies, all feeling shady. Fifteen other people were there complaining about the exact same thing happening to them. The insurance situation is a scam no matter what you do. If you don't use theirs it's expensive, but if you bring proof of your own insurance they charge you for not using theirs anyway. They handed me a beat up vehicle with multiple windshield cracks and dings that they'll definitely use as an excuse to keep my deposit. I contacted the booking platform and got told it's handled by someone else so they have nothing to do with it. Then why allow bookings through your site?

Rented a car through their site and the quote showed around fifty dollars total. I arrive at the rental location in Florida and suddenly it's over two hundred for the daily rate plus a five hundred dollar deposit. I didn't have that kind of money available on my cards, which is literally why I was looking for budget options. The rental place had all these tiny affiliated companies you've never heard of, pretty suspicious. I wasn't alone either, there were about fifteen other people at that counter all frustrated about the same bait and switch. Insurance was forced on everyone unless you had your personal auto insurance documents, and even then they hit you with a surcharge for not using theirs. The car they brought out was beat up with window damage everywhere, and I'm certain they'll blame me to keep the deposit. The whole thing was a nightmare. When I called to complain, they basically said it's a third party operation and they can't do anything. So what's the point of booking through them?

Booked a room that never had a confirmation sent to me while I was away. Called customer service when I got home and they couldn't find any record of the booking. But my credit card definitely got charged. I disputed the transaction but they just hid behind their no refunds policy. I paid for a reservation I never received. It wasn't an isolated thing either, they also advertised that all fees were covered when actually there were additional charges. Won't be booking with them again.

I reserved a hotel room but never received any confirmation email while I was traveling. When I got back home I called to check on it and support had zero record of my reservation. Still, the charge hit my credit card just fine. Tried to get the charge reversed but they refused, citing their strict refund policy. So I paid for something I never actually received. Plus on another occasion they said all fees were built into the price, which wasn't accurate. I'm not going back.

Made a room reservation that never got confirmed while traveling. Called once I got home and customer service said there was no record of my booking. Yet the charge definitely went through on my credit card. I tried to dispute it but they pointed to their no refund policy and wouldn't budge. Ended up paying for a room I never got to use. That's not the only time either, they once promised all fees were included in the price which turned out to be false. Won't be coming back to them.

Been a long time customer but the past couple years have been disappointing. Their service, support team, and overall trustworthiness have really declined. Booked lodging for my bachelorette celebration and arrived to find it didn't exist. Spent hours talking to different reps who were completely unhelpful while nothing improved. They acted like giving us a refund was some kind of favor. I'm very let down and won't be using them for anything going forward.

I've used them since the beginning but the last twenty four months have been terrible. Service quality, customer support, and reliability have all gone downhill. Booked a hotel for my bachelorette getaway and discovered when we arrived that the property doesn't exist. I spent two hours on calls with different representatives who seemed clueless, and nothing was resolved. They treated it like they were helping us out by canceling the reservation and returning our money. I'm really frustrated with their recent performance and won't be making any additional bookings.

I've been a customer since day one, but honestly the last couple years have been rough. The quality, support, and dependability have taken a nosedive. I booked a hotel for my bachelorette weekend and when we got there the place wasn't even real. We sat outside for hours bouncing between different customer service reps who clearly had no idea what was happening. Nothing got fixed and they acted like they were doing us a favor just to cancel and give us our money back. I'm really unhappy with how things have gone and I'm stopping all my bookings with them going forward.

Definitely not recommended for planning vacations. The wife and I had a terrible experience and got zero support from anyone. They simply don't care about customer satisfaction. Look for other options before using them.

This is honestly one of the worst travel planning websites out there. My spouse and I had a really bad experience and absolutely nobody stepped in to help. They don't seem to care about their customers at all. Please find somewhere else to book your trips.

I'm totally recommending Expedia and will keep booking with them. All my reservations have been smooth sailing. Their chat support is super convenient, they get back to you fast, and you can't beat their pricing. That's what keeps bringing me back every time.