Tapestry, Inc Coupons & Promo Codes

After reading all the negative feedback on here, I was honestly pretty scared about placing an order. I reached out to their team to ask for a tracking update since I hadn't gotten an order confirmation. They got back to me within a few hours telling me to hang tight and confirming that my order had actually been received and was being processed. My bag showed up just two days after I ordered it, which was super fast! Everything arrived safely and was packaged really nicely with a dust bag included. I absolutely love my new bag and will be ordering from the Coach Outlet again.

Avoid this company. The customer service is terrible and the website has major issues. Just don't buy from them.

Ordered something and it arrived incomplete. I reached out multiple times within the return window but kept getting told my emails weren't received. Then suddenly after the deadline passed, I finally heard back saying sorry but there's nothing we can do now. I have all my emails saved, tracking numbers, everything proving I contacted them, and they don't seem to care at all. This is dishonest behavior and it needs to stop.

I placed an order for two items in late November but only got one. The other would never have fit in the box anyway. They asked me to send photos for an investigation that supposedly would take 10 days. I never heard anything back so I followed up. They kept telling me the investigation team hadn't responded yet. After complaining several more times, I asked them to escalate it. Before Christmas they said they'd process a refund and sent me a confirmation email saying five business days. It's now well into the new year and the money never arrived. My bank checked and there's no refund pending. Coach told me to call my bank because they already refunded me. The next day they emailed saying they can't issue a normal refund until I cancel the dispute I filed with my bank. I wasn't about to do that. Then they said the case is closed because there's nothing left to refund. My bank gave them 30 days to respond with proof and they ignored it completely. I'm out the product and the money. Do not order from this company.

Had to send something back, so I took it to the designated UPS location and dropped it off per their return procedures. Eleven days later it made it back to their facility, and then they said processing would take up to seven more days. It's been over two weeks now and I still haven't gotten my money back.

Their customer service team really does an excellent job. Very impressed with how they handle things.

The team here really knows how to treat customers right. Service was outstanding.

I spent about two hundred pounds on a bag at an outlet location in June. I barely used it, wore it maybe five times, and brought it on holiday the next month. That's when I saw the stitching on the handle coming apart. The handle became too weak to use safely. I spoke with the manager about it and he said they couldn't replace it since we were just past the six-week window. He told me I had to bring it back to the store so they could check if repairs were possible. Either way, that meant I'd need to spend over two hours traveling by train round-trip on my own dime just to drop it off and pick it up. I said that wasn't acceptable for a defective product. He offered as a gesture to swap it for the same model. Two weeks later the exact same handle issue happened with the replacement. When I called the store again, I'm back to the beginning with no solution. The frustration and poor treatment I've experienced is unacceptable. These policies aren't posted anywhere, and expecting someone to pay two hundred pounds for a six-week guarantee that requires you to handle all logistics is unreasonable. I won't be going back.

All these negative reviews had me feeling nervous about my order, but everything worked out great. The item arrived and it's exactly what I wanted, true to size, and came super quick. First time ordering here and had zero issues. Can't comment on their support team since I didn't have to use it, but I'm planning to shop with them again for sure.

I was really worried after scrolling through all these bad reviews, especially since I'd already placed my order for a jacket. But honestly, I couldn't be happier with how it turned out. The jacket fits perfectly and matches the description. Delivery was incredibly fast too. This is my first time ordering and everything went smoothly. I can't speak to their customer service since I didn't need it, but I'll definitely be ordering again.

This was a nightmare from beginning to end. I went on their website, placed an order, and my card got charged immediately. Their site said to expect three to five days for processing and shipment. I got a confirmation that everything went through. Then I waited more than a week and the order was still showing as pending. The item was still available for purchase the whole time. After more than a week with zero update, I used their chat feature. They told me the item was actually sold out and they don't have plans to restock it. They offered to refund my card and threw in a twenty-five dollar gift card. It was incompetent. Why wasn't I notified when it sold out? Why did they let me order something they didn't have? I told them to keep the gift card and went somewhere else. I won't be going back to their website or stores.

I've never experienced such poor management! My purchase still hasn't arrived and it's been over three weeks. The support people have been unhelpful and seem clueless about their own systems. After six days of silence I got refunded without asking for it. No heads up in an email or anything. Then a week later they charged my card again without warning. Eventually I called them to get an actual refund sorted out, which took half an hour. I got an email saying it was processed, but five minutes later another email saying my package is on the way. Called back and the representative actually acted like it wasn't their job to inform me about what was happening. This is just ridiculous. Stay away from this place.

I bought something for a Christmas present at the end of November. When I checked on the status in mid-December, they told me it was no longer in stock. That meant I couldn't get another nice gift in time for the holiday. All they offered was ten percent off my next purchase, but there was nothing else I wanted before Christmas. I spent the last ten days calling and chatting with different agents who all promised it would come from a store location and arrive before the 25th. It wasn't until I pushed for a manager that they admitted the truth. This was really disappointing service.

STAY AWAY from Coach Outlet's online store. It's a terrible experience. Their payment system malfunctioned and I called right away to cancel. The person I spoke with said it was canceled and couldn't send a cancellation confirmation. I placed a new order with the correct payment info. Two days later I get shipping notifications for both orders. I called back and got someone who clearly had no clue what he was doing. The call lasted two hours while he canceled the wrong order and rerouted the wrong package. He said he fixed the payment situation but when I checked, he'd done absolutely nothing except move the package around. That order has been sitting there for over a week with no word on when they'll process the refund. I called on a Friday and waited over an hour for a supervisor with no one picking up. Called again and the supervisors kept passing it to another representative but wouldn't take the call themselves. She was basically helpless. They said a supervisor would call me back but it's now Sunday and I haven't heard anything. Do not shop there.

The briefcase I ordered has awful quality compared to what they're asking for it. Honestly feels like fifteen dollar merchandise from overseas. The faux leather tab on the divider began peeling right away even though I'd never actually used the bag. Fresh out of the box with tags still on. The whole thing is poorly made. If I put a laptop in it, both side compartments just pop open. I'm finished with Coach as a brand because this is junk for the price.