SkinCeuticals Coupons & Promo Codes

Really let down by this site and how they advertise their deals. I've gotten promotional codes several times, and they almost never work. Feels like bait and switch just to get traffic. Made it worse by trying to reach out to support. The person I talked to had no clue about any of the promotions they were supposedly running and couldn't explain what went wrong or help fix it. Total waste of my time and really aggravating. You'd think a company with their reputation would at least say sorry and give you a code that actually works or some other compensation. Nope, no acknowledgment, no attempt to make it right. It was a bad experience that makes me question whether I can trust them.

Terrible customer service here. They processed my order without double-checking my shipping address, and I somehow didn't catch that they were sending it somewhere wrong even though they had my billing address on file. When I found out, they said they couldn't change the address and shipped it anyway. I even tried to stop the order but never heard back from them. This place is a total scam.

Got an email promoting free samples with my purchase, which seemed perfect since I was grabbing a gift and wanted to test their products myself. When I checked out, there was no option to select which samples I wanted, so I figured they'd just throw them in with the order. They never showed up. I emailed customer support and got told samples are only included when they're in stock, which wasn't mentioned anywhere in that original promotional email. After I pointed this out, they kept sending me the same generic apologies saying I hadn't picked samples during checkout, even though I kept explaining I was never given that choice. They didn't care and refused to send them. After going back and forth endlessly, they threw a 10% coupon at me as if that fixes the issue. But the whole point was trying the products first because of the cost. They showed zero interest in helping. Terrible customer service overall.

Never typically leave reviews, but I felt obligated to warn others about my experience with the Australian site. Ordered their two flagship products, a cream and serum, spending several hundred dollars. Waited 4 weeks for delivery only to get sent the wrong serum, a much cheaper version worth over $100 less than what I paid for. Sent a simple note to support requesting they send the correct one since it was clearly their mistake. But no, instead I got told they're conducting an internal investigation and can't process anything for 3 more weeks. Meanwhile I still don't have the skincare routine I purchased and paid good money for. It's absolutely unacceptable. Worst customer service I've experienced by far. Really wish I'd read the negative reviews beforehand. Would never recommend them and won't be returning. The issue remains unresolved.

Extremely disappointed with how this company treats customers. The offers they advertise feel misleading and almost scammy. I ordered based on a promotion that never went through, and their explanation was just some vague technical glitch. But from my perspective as a buyer, what was promised didn't happen. That's a problem and it makes me question if they're being honest with customers. The customer service made it even worse. For a luxury brand, I expected way more professionalism. Instead I got dismissiveness, zero help, and no real accountability. This whole thing destroyed my confidence in them. I won't be ordering from their site again and people should know what they might be getting into before they spend their money.

I'm really happy with my C E Ferulic and A.G.E Interrupter Ultra Serum. Been using them for about a month now and my skin looks completely different in the best way. These are honestly the best products I've tried and I've used a ton of different lines. Got them in a clinic in Toronto.

Placed my order for sunscreen on October 4th. Now it's the 18th and nothing has shipped yet. Getting hold of customer service is nearly impossible, and there's no way to cancel an order from the website either.

Was offered a complimentary serum sample, which was great since my family member had recommended this product but it's pricey so I wanted to try before buying. The sample never showed up. Tried contacting them through different ways and nobody responded. Going to look for a skincare company that treats customers like they matter.

They advertised a complimentary serum sample online, which would've been helpful since a family member had recommended it to me but the price is steep and I wanted to test it first. Never got the sample. Tried reaching out through different channels and just got nothing but silence. Moving to a skincare brand that actually values their customers.

I paid for express shipping but my order never shipped. I ordered from other companies that same day with express shipping and everything came within 2 to 3 days without any issues. I'm confused about what's going on and honestly regret not checking the reviews before placing my order. Another problem was the free samples selection which was hidden below the fold, and I thought they'd be included automatically. When I let them know and asked if they could add the three samples, they told me orders can't be modified once placed. So unhelpful. This is a really pricey company with really bad customer service. It doesn't make any sense. The higher ups really need to revamp their entire customer service operation because this is totally unacceptable. I've got over $1000 in products sitting somewhere and no skincare right now, which means I'm buying extra stuff that I won't even need after my original stuff gets here. I thought ordering direct and paying full price would give me top notch service, but I should've ordered from Adore Beauty or Active Skin. Their customer service is actually amazing.

Paid extra for express shipping but my order still hasn't gone out. I ordered from other brands the same day with express options and got everything in 2 to 3 days, no problem. Not sure what's happening here and honestly wish I'd read reviews first. Also, there was a free samples option that required scrolling to see it, and I missed it thinking samples were automatic. When I asked if they could add the three samples I wanted, they said the order was locked and couldn't be changed. Super unhelpful. For a company charging premium prices, their customer service is embarrassing. It makes no sense. Management needs to completely overhaul how they handle customers, because this is unacceptable. I've got nearly $1000 in products somewhere in limbo while I'm stuck without skincare, so I'm having to buy more stuff I won't even use once my original order arrives. I figured ordering straight from the source and paying more would mean better treatment, but I should've gone with Adore Beauty or Active Skin instead. They actually know how to treat customers right.

Purchased $500 in products and was supposed to get a $70 complimentary gift with my order. The gift never showed up. Got in touch with support and learned their policy says they won't give you the free gift unless you enter a special code at checkout. Even if you can show proof you bought the required products, doesn't matter. TERRIBLE company to work with. Period.

Had success with them previously, but this time my shipment never got to UPS, yet the company insisted it was in transit. After calling UPS myself, I found out they never received the package. Called the company's support line, which went through a call center abroad, but I couldn't get past the initial operator. They couldn't process any refund on my $200 order and kept transferring me to departments that wouldn't pick up. I've now filed a dispute with my card company and asked UPS to investigate. Sounds like they've been having widespread service problems the past 7 months. Missing packages are happening in multiple countries. Don't think there's some organized theft ring targeting them, it's more like their whole operation is breaking down. Buy locally if you can, or look at other brands like LaRoche Pose. Pretty much anything beats wasting time and money with them.

Absolutely terrible first experience with this company and I'm shocked they're still operating with all these bad reviews out there. I tested a sample, loved it, then placed an order for the actual product and what arrived was a completely different color, much lighter than the sample. The shade difference is massive, almost like it's not even the same product. Reached out to their chat support about it and they were really unprofessional handling my issue. Is this really how they deal with customers? Gross. I've lost all confidence in them. Not worth it. There are definitely better companies out there that actually know how to run a business and have better quality control. Getting samples that don't match the real products is pretty ridiculous.

I'm part of the massive group of people with terrible experiences here. I placed an order in mid September and got a shipped email on September 21st. Here we are a month later and nothing. They keep saying their escalation department is handling it, but clearly that department has no idea what escalation even means. Customer service doesn't appear to give two cents about any of this. They honestly look like crooks. And today after they dismissed me yet again, the person actually asked if there was anything else I could help them with. That's rich coming from someone who hasn't solved my original issue! Infuriating doesn't even cover it.