SkinCeuticals Reviews

Really let down by this site and how they advertise their deals. I've gotten promotional codes several times, and they almost never work. Feels like bait and switch just to get traffic. Made it worse by trying to reach out to support. The person I talked to had no clue about any of the promotions they were supposedly running and couldn't explain what went wrong or help fix it. Total waste of my time and really aggravating. You'd think a company with their reputation would at least say sorry and give you a code that actually works or some other compensation. Nope, no acknowledgment, no attempt to make it right. It was a bad experience that makes me question whether I can trust them.

Terrible customer service here. They processed my order without double-checking my shipping address, and I somehow didn't catch that they were sending it somewhere wrong even though they had my billing address on file. When I found out, they said they couldn't change the address and shipped it anyway. I even tried to stop the order but never heard back from them. This place is a total scam.

Got an email promoting free samples with my purchase, which seemed perfect since I was grabbing a gift and wanted to test their products myself. When I checked out, there was no option to select which samples I wanted, so I figured they'd just throw them in with the order. They never showed up. I emailed customer support and got told samples are only included when they're in stock, which wasn't mentioned anywhere in that original promotional email. After I pointed this out, they kept sending me the same generic apologies saying I hadn't picked samples during checkout, even though I kept explaining I was never given that choice. They didn't care and refused to send them. After going back and forth endlessly, they threw a 10% coupon at me as if that fixes the issue. But the whole point was trying the products first because of the cost. They showed zero interest in helping. Terrible customer service overall.

Never typically leave reviews, but I felt obligated to warn others about my experience with the Australian site. Ordered their two flagship products, a cream and serum, spending several hundred dollars. Waited 4 weeks for delivery only to get sent the wrong serum, a much cheaper version worth over $100 less than what I paid for. Sent a simple note to support requesting they send the correct one since it was clearly their mistake. But no, instead I got told they're conducting an internal investigation and can't process anything for 3 more weeks. Meanwhile I still don't have the skincare routine I purchased and paid good money for. It's absolutely unacceptable. Worst customer service I've experienced by far. Really wish I'd read the negative reviews beforehand. Would never recommend them and won't be returning. The issue remains unresolved.

Extremely disappointed with how this company treats customers. The offers they advertise feel misleading and almost scammy. I ordered based on a promotion that never went through, and their explanation was just some vague technical glitch. But from my perspective as a buyer, what was promised didn't happen. That's a problem and it makes me question if they're being honest with customers. The customer service made it even worse. For a luxury brand, I expected way more professionalism. Instead I got dismissiveness, zero help, and no real accountability. This whole thing destroyed my confidence in them. I won't be ordering from their site again and people should know what they might be getting into before they spend their money.

I'm really happy with my C E Ferulic and A.G.E Interrupter Ultra Serum. Been using them for about a month now and my skin looks completely different in the best way. These are honestly the best products I've tried and I've used a ton of different lines. Got them in a clinic in Toronto.

Placed my order for sunscreen on October 4th. Now it's the 18th and nothing has shipped yet. Getting hold of customer service is nearly impossible, and there's no way to cancel an order from the website either.

Was offered a complimentary serum sample, which was great since my family member had recommended this product but it's pricey so I wanted to try before buying. The sample never showed up. Tried contacting them through different ways and nobody responded. Going to look for a skincare company that treats customers like they matter.

They advertised a complimentary serum sample online, which would've been helpful since a family member had recommended it to me but the price is steep and I wanted to test it first. Never got the sample. Tried reaching out through different channels and just got nothing but silence. Moving to a skincare brand that actually values their customers.

I paid for express shipping but my order never shipped. I ordered from other companies that same day with express shipping and everything came within 2 to 3 days without any issues. I'm confused about what's going on and honestly regret not checking the reviews before placing my order. Another problem was the free samples selection which was hidden below the fold, and I thought they'd be included automatically. When I let them know and asked if they could add the three samples, they told me orders can't be modified once placed. So unhelpful. This is a really pricey company with really bad customer service. It doesn't make any sense. The higher ups really need to revamp their entire customer service operation because this is totally unacceptable. I've got over $1000 in products sitting somewhere and no skincare right now, which means I'm buying extra stuff that I won't even need after my original stuff gets here. I thought ordering direct and paying full price would give me top notch service, but I should've ordered from Adore Beauty or Active Skin. Their customer service is actually amazing.